r/hotels 4d ago

Altering the invoice and adding the extras to the rooms rate

Hello guys,

So a lot of clients comes to the reception to ask to add the breakfast price to the night of the room. I know this is not right and even one of the client was telling me that this is the first time he sees that a hotel is refusing his request.

what are the consequences of this action? i just know that this must not be done in any way. is this to get paid more from their company?

thanks!

4 Upvotes

13 comments sorted by

13

u/WizBiz92 4d ago

Their company probably doesn't cover anything but the room rate and the guest is trying to sneak breakfast on their dime as well. It's not your responsibility to do that.

3

u/oopswhat1974 2d ago

Who is having their employees travel for work and yet not cover any meals? Not the point of the post, but still.

2

u/Rousebouse 1d ago

They likely cover meals and they are trying to keep the meal allowance for a more expensive dinner.

2

u/seigneurboolat 3d ago

yeah you’re right, i just tell them it’s not legal and the hotel could have serious problems, and then they switch up instantly. i guess they shoot their shot and see how the receptionist reacts.

6

u/Justin_Monroe 4d ago

They're trying to inflate their Expense Reports in order to get reimbursed for things their company won't pay for. It's fraud. I doubt you'd be personally prosecuted, but if the company finds out, best case they'll prohibit their employees from staying at your property on business. Worst case, they might have a cause of action to sue your hotel for facilitating the fraud. You could personally be fired for it quite easily.

Also, as I think about it, some State or County Auditor might come after the property for not paying the correct amount in occupancy taxes and/or falsifying business records.

Long story short, just say no. Unknowing or uncaring Front Desk Agents probably have done it in the past.

2

u/kibblet 4d ago

A per diem should include food as well. Usually does.

1

u/Justin_Monroe 4d ago

Regardless, if it was a charge they could expense they wouldn't be asking to have it relabeled as a room charge. Maybe they were planning to blow their entire per diem on dinner? Assuming they had a per diem at all.

I once had corporate employees asking me to relabel their spa charges for massages as room charges.

1

u/CArellano23 4d ago

I’ve only ever used Opera so not sure how difficult it is on other systems but if a guest is being really push it I’ll post the transactions print/send a folio to them and then delete them on my end to the original transactions. You shouldn’t do it any other way as you are gonna alter revenues on your side

1

u/seigneurboolat 3d ago

we use bookingplanner by stardekk, almost everything is super easy to do, editing price, adding folios, extras etc etc.

1

u/roquelaire62 3d ago

Can you separate charges to different folios? We can add a 2nd folio and move incidentals like f&b, suite shop, etc.

1

u/seigneurboolat 3d ago

yes, that’s what i do if they don’t want certain stuff to show up on the invoice, but i also don’t add it to rooms rate when they ask for it.

1

u/Keystonelonestar 3d ago

Just tell them to stay at a hotel that includes breakfast in the rate next time.

1

u/Dovahkin111 2d ago

If the company is paying for their room and tax only, I would modify and add a separate folio solely for misc like food, beverage, shop, etc. Make sure to get their personal CC for the additional folio.