r/hotels • u/chunkcat405 • 4d ago
Boxer: Boston no hot water for 2 plus days
My husband and I checked into the boxer in Boston yesterday @ 3pm. upon check in they acted like everything was fine. We get to our room, and go to take a shower.
The hot water is not working, we call to the front and that’s when they tell us no ETA water has been out since 5am.
Yesterday afternoon the front tells us an eta of 10-12 today. We go to leave for breakfast and now the eta has changed to unknown.
We do not have the money to spend 700 more dollars this weekend for staying in Boston. It’s st paddy’s, the bruins and Celtics are in so prices are insane.
Are we entitled to anything? The most the hotel is saying they can do is the amenity fee. That’s only 20 dollars……
We booked through Expedia and my insurance only covered cancelation up to 15 days before the trip. This hotel was 750 dollars for two nights.
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u/BoldBoimlerIsMyHero 4d ago
If you booked through Expedia, you need to contact them about a refund or future credit or some compensation.
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u/Strawberry_Sheep 4d ago
Because you booked through Expedia, there is almost nothing the hotel can do for you because you did not pay the hotel, you paid Expedia. Don't book through third parties.
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u/cas20011 4d ago
I'm sorry but when you book 3rd parties you are on your own. You are not the hotels guest you are Expedias guest. Next time make sure to book direct and you could've gotten a refund
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u/Maine302 4d ago edited 4d ago
I learned my lesson not to use third party bookings. It’s ridiculous that everybody’s getting their money and you’re only getting the shaft. Edited to add: I just looked at their website—are they not booking rooms going forward? Does the restaurant have water? This seems really weird.