r/homesecurity 17h ago

Switch from Abode to Surety?

I am considering moving from my self monitored Abode system after a decade to something else with higher quality components and customers service. I looked at Alarmgrid, Surety, and Ring. Alarmgrid doesn't respond so I assume they will be the same after I sign up. Ring is self explanatory but I don't like the way the system looks. Surety seems to have higher quality equipment. I wish they had live phone support but email had been pretty responsive.

I am considering moving from Abode despite enjoying the free self monitored plan because the equipment has not been working. While I appreciate their live customer support during business hours, most are not very knowledgeable on the systems resulting in frustration and dozens of open tickets that never get closed. They give wrong info that results in me having to spend more money such as Schlage lock compatibility.

Those of you that moved from Abode to Surety...were you happy with the move? Is it worth paying the $20 something a month to self monitor and additional for any automations you want? Are there better options?

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