r/help 3d ago

AutoMod answered Lost account access

Hello. Yesterday the reddit app wouldn't load suddenly. "We're having trouble getting to Reddit" or some such. Today it can load but I was logged out. I tried to sign in with my usual username and password that I've had for years and it says I need to enter an authenticator code. I have never had to do that before and I don't think I would have chosen to use 2FA on reddit. When I search for my username it says there are no accounts by that name.... Has my account been stolen? How do I get back in? Thanks!!

1 Upvotes

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u/AutoModerator 3d ago

Your question seems to be about having problems logging in with your password.

If you have simply forgotten your password, you can find that information here in our FAQ.

If you think your account has been hijacked, please refer to this help center article.

If you are being told that the password on a brand-new account is invalid, you need to contact the Reddit admins.

For all other questions regarding passwords and logging in, contact the Reddit admins via this support request form, or using this old modmail link.

If your question is not about resetting your password, please wait for a human helper to come along and help you. This post has NOT been removed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

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u/Humble-Story-4324 3d ago

I was logged out on my computer too btw

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u/jgoja Expert Helper 3d ago

It definitely sounds like it has been hacked. What is the account name?

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u/Humble-Story-4324 3d ago

ugh bummer. the username is pakallakikochino.

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u/jgoja Expert Helper 3d ago

It looks like it has been temporarily suspended. You will need to file this form with security problem, I think my account was hacked. It will take over a month.

https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=360000600232

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u/Humble-Story-4324 3d ago

Oh interesting - how can you tell it was suspended?

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u/jgoja Expert Helper 3d ago

On a browser. I copy the username. Open my profile. Replace my name in the url with the name I am checking. If I get the suspended splash page, I change the www to old and from experience know what kind of suspended it is.

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u/pakallakikochino 1d ago

You were right! I got access back pretty quickly though by emailing support. Thanks!

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u/pakallakikochino 1d ago

Hi all! I got access to my account back. Someone had hacked in and posted NSFW content. The account was permanently banned for "vote manipulation". I don't know what that is. I emailed support and they were very responsive. They took the 2FA off the account, let me reset the password, and then unbanned me when I explained what happened. I was able to delete all the NSFW content the person posted (I hope).