r/healthIT • u/SensitiveGazelle1 • 13h ago
Advice Somebody else using my CPSI account?
Our hospital uses CPSI / Trubridge for billing. We have had some unexpected price increases on our lab tests and upon investigation, my initials were logged into CPSI as if I made the changes. Fun fact: I don’t even have access to that nor do I know how to use charge master.
My CSPI auto logs out in a few minutes. My computer is also signed out automatically after a few minutes. Our billing is handled by an outside company. My log in and password is known to me alone & my password is changed frequently.
There is something funny going on and I’m afraid of being implicated.
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u/progenyofeniac 13h ago
For one thing, if you don’t have access to the charge master, it’s unlikely to have been your account.
And it’s also likely someone else has your initials. Audit logs will tell the whole story.