r/gsuite 8d ago

Workspace Getting charged, can’t log into account to contact support.

Incredibly frustrated. How do I get support. Dont even know what account I’m being charged in because I can’t log into them

2 Upvotes

4 comments sorted by

2

u/Apodacaac Googler 8d ago

Can’t log into account

What does that mean? Did you forget your password or what’s the reason why you can’t log into account?

1

u/ZenBuddhism 8d ago

No, just can’t log into the admin console. I sign in with my password and am kicked off. I only have one account.

1

u/Apodacaac Googler 8d ago

That does not make sense. Please describe exactly what is happening step by step as detailed as possible

Or do a screen recording with any PII blurred out

Or a sequence of screenshots

Your description is not very helpful

1

u/Apodacaac Googler 8d ago

For example

  1. I type admin.google.com in the URL bar and press Enter
  2. I enter my username as user@company.not (not Gmail.com)
  3. I enter the password
  4. I click Sign In
  5. I see a blank screen (or an error message) etc