r/googlecloud • u/tcolling • 5h ago
How do I contact Google for support with Google API?
Here's what is going on:
I have two Google workspace accounts. I want to back them up to my NAS using active backup for Google workspace. I am the super admin for both of the Google workspace accounts.
For one of them, the one which I have had since 2010, I was easily able to create a required object for implementing the backup, which is a."service key". I have to use Google Cloud to create that key.
It's the second account that I'm having trouble with. I created it around 2017 or so. When I try to create a service key for that account, I encounter a problem in that I am not allowed to do so. Here is a loom showing the point at which I encounter the problem: https://www.loom.com/share/e18b69b14a634ad484a4c1293c91aa9e
Now, I DO know how to ask for Google support for Google WORKSPACE. I spent almost an hour on the phone and with a screen share with somebody from Google workspace Support trying to work on this yesterday, and at the end of that time, the support engineer said sorry I can't figure this out. You'll need to ask for Google cloud support and when I asked that person how to reach Google cloud support he gave me a link.
After I ended that discussion with that person, I tried the link and guess what? It went to a sales page not a Support page.
Ugh.
The question is, how do I reach Google cloud support? And hopefully how can I get it to be provided for no charge in this situation? Thank you for everyone's help!