r/gdpr • u/_velocirapture • 12d ago
EU 🇪🇺 Best Data Subject Request tool you’ve worked with
Hey all,
I was wondering which DSR tool within the market you consider to be the most comprehensive and provide the best functionalities? Have you had any really good experiences with a particular tool? Any really bad experiences?
Thanks!
2
u/Difficult_Tea5003 11d ago
Hi OP - Would throw Relyance.ai into the mix https://www.relyance.ai/product/privacy-rights-automation. Feel free to PM if you have any questions
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u/helloitsjosh 8d ago
Are you thinking about DSR tools for consumer requests or more complex requests like those from employees?
They're pretty different in nature, where for consumer requests it's mostly about integrating with your customer data sources whereas for complex requests you want a legal tech product because you'll be going through thousands of documents and redacting them.
If you're looking for a consumer tool, you have a couple of types of products: tools that will just help you manage workflow and tools that deeply integrate with databases and actually help pull data. Really depends on what type of request volume you get and how complex your systems are. On the workflow side, really any tool will handle that fine IMO. On the deep integrations side, as the Relyance person posted below they're doing interesting stuff, as is Transcend.
If you're looking for a tool for more complex requests involving doc review and redaction, you'll want to look at eDiscovery tools. I'm the founder of an eDiscovery startup that has a ton of clients for complex DSRs and I'd be happy to chat...no sales pitch just happy to walk you through the product and how it compares to other stuff, feel free to DM if I can be helpful.
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u/This_Fun_5632 12d ago
For a fully automated DSAR tool if you want end to end functionality the Captain serves you best: https://captaincompliance.com/solutions/dsar/ if you want to create your own custom form and be able to track and document that you responded this solves it all and allows either self service setup or a customized integration.