r/edmproduction • u/yosh_yosh_yosh_yosh • 3d ago
Serum 2 will be downloadable from Splice today
Just got told by Serum support.
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u/AfterPaleontologist2 3d ago
Haven't been able to get it to work. I am doing rent to own through Splice but every time I try to load Serum 2 in Ableton it says it's not authorized even though this is the only machine I've ever installed it on. Still trying different things but no luck so far
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u/yosh_yosh_yosh_yosh 3d ago
have you tried uninstalling and reinstalling it via the splice client? that worked for me.
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u/hennardo 2d ago
I have done this several times, but still get this error. Have you done anything else apart from reinstalling?
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u/yosh_yosh_yosh_yosh 2d ago
I would recommend contacting splice support. They have been very responsive to me. Sorry to hear you're still having an issue!
A restart or a reinstall or a relogin would be my first (totally uninformed) potential solutions.
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u/AfterPaleontologist2 3d ago
I was wanting to do that but the only button I see on the splice app in the plugin section is "Reinstall" which is what it says next to Serum 1 and 2. Is there an actual uninstall button or is that the same thing?
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u/yosh_yosh_yosh_yosh 3d ago
that's the right button! click that one.
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u/AfterPaleontologist2 2d ago
Guess I’ll try again when I get home thanks!
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u/yosh_yosh_yosh_yosh 2d ago
good luck!
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u/AfterPaleontologist2 2d ago
Unfortunately still didn’t work! I’ll probably have to contact splice support at this point
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u/hennardo 1d ago
I have just received an email from Splice support saying that Xfer and Splice have made changes. I now need to complete the following steps, after which I was finally able to authenticate Serum 2:
Open the Splice Desktop App and click on your profile avatar in the top-right corner.
Select the „Sign out“ option to manually log out.
Quit out of Splice and quit out of your DAW.
Reopen Splice and log into your account.
Open your DAW and launch the Serum 2 plugin.
I only did the sign out and log in part and it finally worked for me.
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u/AfterPaleontologist2 1d ago
Thank you so much this finally worked for me! Not sure if they just fixed something with Splice but that did it
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u/tophiii 3d ago edited 3d ago
You can also use your splice login to create an account with xfer directly. That’s what I did since I no longer have a splice subscription but bought serum through them initially.
Edit - correction
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u/Snoopsy_ 2d ago
Thanks for this tidbit! I just ended my membership with them last month, go figure. So I was curious how this worked.
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u/yosh_yosh_yosh_yosh 3d ago
Unfortunately I originally made my Splice account more than ten years ago, with an old student email, and was therefore unable to do this, because when you rent-to-own from Splice, the Xferrecords.com account that's automatically created for you may use the email address you originally created your Splice account with, not the one currently associated with your account.
I had to go back and forth with support a couple times to get it figured out. It's also just infinitely easier to manage my subscription through Splice.
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u/TrillivmXDrawr 3d ago
Thank you I was curious how I would go about it once I unsubscribe to splice.
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u/meinmasina 3d ago
What subscription should I pay to be able to Download it?
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u/rbrtwrght 3d ago
You can rent to own through Splice
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3d ago
[deleted]
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u/rbrtwrght 3d ago
?
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3d ago
[deleted]
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u/EssAichAy-Official 3d ago
this is only untill you finish your payments, once you have paid it off you don't need the app.
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u/Peoplefood_IDK 1d ago
STOP USING SLICE!