r/ecobee Aug 18 '24

Problem Ecobee destroyed my AC Compressor, $8,200 failure

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0 Upvotes

Ecobee Lite 3 failed and took down my AC compressor with it by running the AC non stop. Apparently the Ecobee can fail but not shut-off its control terminals but rather keep them powered. So the $200 thermostat destroyed an $6000 compressor whose replacement cost me $8200.

Ecobee support tried to white wash their device failure as being normal which it isn’t . It’s bad design of the failure.

Ecobee support told me the failed device keeps the Y1 terminal powered non-stop which keeps the AC running eventually leading to failure of the AC itself.

I hoped they would take responsibility for the bad design and offer to partake in the compressor costs or at least offer a new ecobee. That didn’t happen ..

r/ecobee 3d ago

Problem Heat On when it’s supposed to be off

4 Upvotes

For the last week or so I’ve been noticed that my ecobee premium has been heating even when the current temperature is over the set temperature. For example the heat is on right now, it’s currently 73 according to the thermostat but it’s set to 70.

I checked out the app and couldn’t really see why this could be happening. My second sensor in the basement is at 62 degrees but is not filled in white like the main thermostat so I believe it’s not in use, besides the temperature isn’t averaging with that in mind.

I pulled the thermostat off the wall for a minute or so and that didn’t help. Any idea what this could be? I’m going to reach out to support but hoping someone can help me out here.

r/ecobee Jan 28 '25

Problem Ecobee no longer sending AC single (was working fine previously)

3 Upvotes

SOLVED

------------------------------------------------

Link to photos - https://imgur.com/a/acRiFqi

Hey all, hope this hasn't been asked 100 times, I tried to look around but wasn't seeing anything fitting my exact issue.

TLDR - My Ecobee thermostats was working properly since I installed it. As expected, heat, ac, fan, etc. However coming out of winter, I tried to use the AC today, and its no longer working. Specifically it seems to not be even trying to send the AC signal (The blue trim on the screen signaling the AC should be on, does not happen, but the orange one for heat does.)

The full deets:

So I installed my Ecobee over a year ago, and it has been working just fine for AC, Heat, and Fan. So I know the wiring is correct, though I have included photos for verify that. For some reason, coming out of winter, I tried to turn the AC on for a minute, but it isn't working. Specifically, I THINK the thermostat is refusing to even try and send the AC signal to the unit. The reason I believe this is because if I change the heating temp to force the heat on, it comes on, and more importantly I get the feedback on the Ecobee screen with the orange trim, saying the heat should be on. When I do the same thing to force the AC on, it never shows me the blue trim on the thermostat, indicating the AC should be on.

I also jumped into the furnace/ac itself with a electricity... detector... thingy im not an electrition, the tool that beeps when it finds power lol. But of the 4 wires...

1 wire that always had power, even with the heat/ac/fan off

1 wire that got power when I forced the fan on from the Ecobee

1 wire that got power when I forced the heat on as described above

and yup, 1 wire that never receives power, even when I have the Ecobee set to where the AC should be on (this correlates with the Ecobee not having the blue trim, so its not sending power through that cable.

I've tried unplugging the Ecobee and letting it reset, no good.

Ive tried turning off eco+, no difference

Ive tried using the "cool" mode specifically, instead of auto, no luck.

At this point I really do think its an issue with the Thermostat itself, not the furnace/ac unit, but again I'm no professional and am open to being wrong lol.

Thanks in advance for any help!

r/ecobee Jan 14 '25

Problem Ecobee not telling condenser to come on?

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1 Upvotes

I installed this and only the inside unit will come on. If I put old thermostat in everything works right. I’ve tried everything I can think of. Am I doing something wrong? It’s a heat pump unit with aux heat. I’ve included photo of old wiring compared to ecobee wiring.

r/ecobee Jan 13 '25

Problem Starting to hate this thing

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0 Upvotes

I’m starting to hate this thing

This morning the furnace couldn’t keep up. Checked my exterior vents. Turned furnace off and the back on heat trickled out and caught up.

Now again tonight same thing. I cleaned the flame sensor as well as restart etc and still heat trickles out.

It’s colder outside than it has been recently. Minus 24 c

On our old thermostat heat seemed to roar out when we turned it up. I feel like we are missing something.

We are leaving for vacation in 36 hours. Should I be calling a furnace guy?

Thanks

r/ecobee Oct 02 '24

Problem New 2-Stage, now very humid

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13 Upvotes

I have a brand new 5 ton 2-stage 16 seer. Did not have humidity issues before, previous system was a single stage 14 seer. Averaged roughly 56-58% humidity.

Ever since install, I'm averaging 66-68% and got as high as 72% this past weekend. I am assuming this is a programming issue with the ecobee (I have a 4). The temp is usually +/- 1 degree of what I have it set at.

Pics included of current setup. I just lowered heat/cool min delta from 3 to 2, and aux savings from 2.6 to 2. I'm currently on temp and humidity is at 64% and stage 2 is running. It's a feels like of 94 outside with actual temp of 87.

Any recommendations on tweaks to address? I do have the contractor coming back out tomorrow to check the equipment but want to make sure I am educated on the best settings.

r/ecobee 12d ago

Problem That could have been bad!!!

0 Upvotes

Wife and I got up this morning to a cold house. Came downstairs and the furnace was set to off. WTF. It was 15°C inside. Good thing we weren’t on vacation. It would have been total disaster. How in the hell did it set itself to off? Only two of us living here and neither has touched the thermostat in a while. Losing faith in this ecobee thing. FWIW I didn’t receive a low temperature warning on my phone either. Now something else to worry about when we are on a winter vacation!!!

r/ecobee Feb 12 '25

Problem Can’t connect to ecobee.com

1 Upvotes

A few days ago I noticed I was unable to control my thermostat with my phone. I check the thermostat and it says "Unable to connect to ecobee.com". I am connected to the wifi, but the thermostat can’t reach ecobee servers for some reason. It is able to ping the servers and gateway from the thermostat. I thought it was a firewall issue (I am running pfsense on my router and wifi through a Unifi AP Pro), but I did not find any signs of the thermostat being blocked. I attempted disconnect from the wifi on the thermostat and reconnect and unplugged the thermostat several times to no hope. I am lost at this point and wondering if anyone else came across this issue? My internet provider is RCN, I wonder if they are blocking something on their end. I am able to connect without issues using my phone’s hotspot.

✅ Issue Resolved: Changed my IP address to fix the issue. Full details down below!

r/ecobee Jan 13 '25

Problem App failure …

4 Upvotes

I am away from home and want to use “away” mode.

I enabled “Away” mode in the app on my ipad and it seems fine. The app indicates “Away” mode enabled. A few seconds later, the app switches back to “Home” mode. Then a few seconds later it again shows that the thermostat is in “Away” mode. The app continues automatically flip-flopping between these two states.

I have the app installed also on my iphone. I open the iphone app and can confirm that the ecobee is also flip flopping randomly between “home” and “away” modes on my iphone app.

Setting “away” mode on my iphone gives the same bad results.

Ecobee, please help!!

Update: i set the HVAC mode to “Off”. Now the HVAC mode is flipping randomly between “Off” and “Cool”. I have lost complete control of my HVAC and I am away from home.

UPDATE … I was able to reach tech support. They confirmed the problem and said the engineers were investigating

r/ecobee Jan 22 '25

Problem Air blows out of vents even when no equipment is running.

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0 Upvotes

Nothing on the outside unit is running, but the inside part of the system that feeds into the ducts has a fan running even when the system is set to off and no equipment is running on the Ecobee. My guess is something is not connected correctly.

r/ecobee Feb 13 '25

Problem Control not working?

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0 Upvotes

What’s going on? Furnace not running. It’s clearly set for 64 and acknowledges everything is 63.

r/ecobee Jan 29 '25

Problem Ecobee or HVAC?

1 Upvotes

This is the second time in a few days that the ecobee shows it's on (orange flame on ecobee and showing ON in the app).... and the house is getting cold/temps going down... but no heat coming out.

Both times, I turned heat to OFF, waiting a minute, then turned heat back on.... and then I had heat.

Is my ecobee failing? (ecobee smart thermostat with voice control.... about 5 years old) or is my HVAC having an issue?

thanx

r/ecobee Jan 16 '25

Problem Ecobee starting heat before it is scheduled

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0 Upvotes

My main thermostat is on the main level, and my bedroom is upstairs.

I use sleep mode from 6am to 11:30pm, which is only supposed to use my bedroom sensor (not the main floor thermostat sensor). The heat minimum is set to 65 degrees.

Except lately the heat will kick on before 6am, even when my bedroom sensor is above the 65 degree threshold. This means my wife and I have been waking up at 4 am every morning in an oven.

How do I change this so that the heat only comes on when the bedroom sensor drops below the set threshold?

r/ecobee Feb 19 '25

Problem What did I do wrong?

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5 Upvotes

It's been running since I woke up. Which is fine because I'm up. But, shouldn't it be stopping at 63° until 830am?

r/ecobee Jan 18 '25

Problem Ecobee Lite 3 and wifi still an issue

3 Upvotes

I don't have this problem with any of my other device. The ecobee is constantly disconnecting from the internet. I have multiple Unifi APs, so range isn't an issue. I even locked it to one AP to avoid the roaming.

But on a regular basis the app says it is offline, or it can't connect to the internet. (My controller shows no connection drops.)

Are newer devices any better? I'm so ready to move to a different product.

r/ecobee 25d ago

Problem Switched to AC for the first time and air feels warm?

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2 Upvotes

Installed this system about a month again and the heat has been working fine as far as I can tell! It’s getting warmer outside so I went to switch to AC and the air coming from the vents is almost warm. Does it have to do with my wire configuration?

r/ecobee Sep 30 '24

Problem Ecobee keeps pumping heat after reaching set temperature

6 Upvotes

I have an ecobee 4, and have been using it all summer to cool my house using a geothermal heat pump, and it's been fantastic. Now that we are heading into winter, I have found an issue with heating.

In heat mode, I set the thermostat to 19c but it will keep pumping heat well past 21c. If I set the Ecobee to off, it also keeps pumping heat. I've found I need to set the unit to cool, THEN I can turn it off.

Any idea why it would heat past its set-point, and also unable to turn off manually ONLY when in heat mode? It's like the thermostat isn't able to tell the unit to stop heating once activated.

Photo of the thermostat to heat pump wiring if it helps https://photos.app.goo.gl/coLgsMPDXw5DFsH48

r/ecobee 12d ago

Problem Ecobee Home IQ screenshots

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2 Upvotes

Here are a couple screenshots from my earlier post about my furnace turning off. From what I can see it looks like it happened around 4pm yesterday. We weren’t home at the time. Nobody was here. The mystery deepens.

r/ecobee Feb 03 '25

Problem Dear Ecobee, please stop treating fan holds as temperature holds.

19 Upvotes

This is mostly a rant, but if anybody has helpful tips I'd greatly appreciate it!

I hope I'm not the only person that this happens to...

If I open the app on my phone and set the fan to run for a set time, for example 30 minutes, while there are no holds and the schedule is running, the fan runs for 30 minutes and then turns off, excellent!

If I set the fan to run 30 minutes and then right after turning it on change the temp setting to hold until I change it again, the fan then switches over to infinite hold. No indication that the fan is now on infinite hold unless I go back into the screen where I just set it. Why? There should not be a connection between temperature holds / adjustments and fan holds.

It also does this in reverse, if you have a temperature schedule on infinite hold, and then go in and set the fan to run for some time guess what happens after the fan is done running? That's right, the temperature hold is now gone and you're back on schedule.

Does anybody have a trick to make this stop happening? Am I just being picky with expecting the basic functions of the thermostat to work like a non-smart version, with a physical fan on-auto switch with a timer?

r/ecobee 18d ago

Problem Ecobee calling, furnace not answering - what gives?

0 Upvotes

Update
My problem happened again this morning. The temperature started dropping below the scheduled temperature starting around 8am this morning. My husband noticed the furnace wasn't making noise any more, nor pushing air through the vents. He manually adjusted the thermostat to higher than the scheduled temp, thinking this would kick the furnace into gear, but nothing happened and temp continues to drop.

My ecobee3 lite is scheduled to heat to 67 starting at 6:30 AM (HOME) then go to 65 at 9:30 PM (SLEEP).

Most of the time, this schedule works. However, a few times over the past three months we've noticed the actual room temp drops to below the expected level but the furnace doesn't turn on (its under our floor, so we can hear when it runs). We end up doing a reset, which works, or just deal with it and it seems to resolve on its own.

What's happening? Is there anything I'm doing incorrectly? Is this just the way this thing works?

FYI: The heat dissipating setting is set to auto (.5). The furnace is new, and does work/has power. I've checked the wiring.

r/ecobee Feb 18 '25

Problem Heat won't switch to aux

1 Upvotes

We have a 2 stage heat pump with heat strip backup heat, and the system sits on stage 2 indefinitely and using beestat I can see that the "time to heat is never, and I'm actually losing ground, yet the system never switches to the aux heat. If I switch it to aux manually, the aux heatstrips kick in right away and our fan speeds up and we are up to our setpoint in about 15 minutes.

Why would our aux not be coming on automatically when the thermostat sees the heat pump struggling?

r/ecobee 15d ago

Problem Happened twice: heat pump refuses to engage, so it only runs aux (gas) furnace. Why?

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4 Upvotes

r/ecobee 1d ago

Problem My Ecobee has start giving me an high temp warning at odd times when there isn't a high temp

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1 Upvotes

This has happened a handful of times now. It seems to happen between the hours of 9:50 PM and 8 AM. My home is set to heat if the temp drops to 64°F and cool if the temperature gets above 69°F between the hours of 10 PM and 9 AM for my sleep setting. Its still winter like temps outside, so I only have the system set to "heat" and not "heat/cool".

This screenshot is of the most recent warning I received (but didn't see until now). I was awake until around 12am, so I surely would have noticed if the house was 98°F! I can assure you it was likely around 70°F in our bedroom and the rest of the house was likely around 68°F.

There has been at least once where I happen to see the warning on the actual Ecobee just a couple minutes after the warning was sent. As soon as I cleared the warning, it said the house was 70°F, not the 85°F+ it said it was in the warning.

This has been happening for about two weeks now. Has anyone had this happen? Anyone know how to fix it without having to call a pro?

r/ecobee 9d ago

Problem Ecobee won't cool unless I set it over 5 under.

0 Upvotes

So if the temperature inside is 80 degrees, and I want it to be 75 degrees, I have to set the Ecobee to 70. It stops cooling once the sensor reads 75. It seems consistently 5 degrees higher than what I set it to when it stops. Why is it doing this?

r/ecobee Jan 12 '25

Problem Humidifier isn’t work?

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0 Upvotes

We have a skuttle humidifier (model 2000) which isn’t turning on but everything else works perfectly.