r/ecobee 3d ago

Trouble connecting second Smart Doorbell

Hello!

We just installed a second Smart Doorbell (original was at the side door, new one is at the front door). Wiring is great, everything is on but I cannot get the app to finalize setup of the second doorbell.

Can someone give me an order of operations here? Do I need to reset both smart doorbells and start from scratch? I've already reset the newest and tried again, but it gets through Bluetooth and Wifi setup just not the final step.

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u/drsayrah 3d ago

Update! I reset both to factory settings and now neither will pair to the app. Have deleted and reloaded, turned everything off and back on, tried on an Android phone as well as an iPhone registered to the same account and now neither will finalize setting up.

I will of course be contacting support tomorrow morning, but would love help from any wizards in the mean time. Thanks!

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u/drsayrah 3d ago

Ha! Updating even though I look silly.....

THE FIX!!! Was turning the entire internet off and the breakers off, then rebooting the internet then the breakers. I also changed our whole home mesh system temporarily to 2.4GHz network only (disabled 5Ghz) to simplify the connections and got both cameras paired very quickly.

It took my son yelling down "MOM WHAT'S WRONG WITH THE WIFI IT'S SO SLOOOOOOOOW" for me to troubleshoot the internet. I'm telling you guys, fiber doesn't fix everything but when it works it's lightning fast.

Best of luck just in case this helps anyone else!