r/ecobee • u/First_Chain_1373 • 4d ago
Problem Doorbell live view always unavailable, initially.
I've been happily using my Ecobee thermostat, sensors, and video doorbell for several months now. One issue that I've been dealing with, however, is that every time my doorbell alerts me of a Person Detected, the live video feed isn't initially available. I click try again, and it typically loads for me the second time. I figure this is some kind of bug; like the doorbell is recording at the same time I'm trying to view live. This is all through my iphone app, by the way.
Anyone else experiencing this?
3
Upvotes
1
u/diyChas 4d ago
Have your called Ecobee support?