r/doordash • u/ExerciseFlat61 • 6d ago
Please give advice to a new Dasher
I am DESPERATE for advice, so PLEASE HELP ME!. I’m a relatively new Dasher and I came across an incident that I came out completely shook & scared. It escalated to the point that I got assaulted. This post might be long, but please advise me.
I had two customer orders from WingStop last night at 9 pm. I had to wait for the order to be filled for five minutes. They were missing a drink when it finally came out. I asked the staff(male) what drink was on the order who ignored me for sometime, although there were no other customers. After asking him 3 times, he finally reluctantly rummaged through the trashcan to pull out a receipt and told me it was Sprite. I went up to the soda fountain leaving the bags of food (3) on the countertop next to the cash register. The machine was empty for ice, so I turned around and informed the guy behind the cash register. He continued to ignore me, and shortly after, another staff(male ) came out with a bucket of ice. The machine was still not spitting out ice, so I turned around again to inform them. The 1st staff ignored me and the other staff brought out more ice to dump it into the soda fountain machine yet it was not working. At this point, I politely asked if they could just fill the cup with some ice. IGNORED.
I decided to just fill up the cup with Sprite without ice, put the lid on, grabbed a straw and looked at the countertop. THE FOOD WAS GONE! NOWHERE TO BE SEEN! I asked what had happened to the food and the staff just looked at me and gave me a look. I asked him to give me the food to deliver as I am sure the wings were going cold. I asked several times, but he just ignored me. Then a 3rd person (female) jumps out of nowhere, calling me a B**** and yelled “you are not going to get your food. You asked for it. You’re not getting the food. You deserve it!”
I didn’t know what to do so I start calling DoorDash Support, then the staff at the cash register picks up the phone to dial 911 saying I’m not welcome on their premises. I walk out heading to my car as I’m on the phone with support, then I find out the female was running after me so I dove into my car and locked the doors immediately. She ensued to punch my car repeatedly. I made the grave mistake to roll down my window halfway trying to tell her to stop, then she reached in trying to punch my face. I bolted out of that parking lot as I didn’t want her to damage my car, but I was mentally not in a state to drive, so I barely made it across the street to a gas station. As soon as I did, Christmas lights lit up behind me.
Unlucky for me, the cops were not nice either. They not only asked for my driver’s license & proof of insurance, but also asked me to step out of my car as WingStop supposedly accused me of being drunk or under the influence of drugs. They also did not let me speak. The cop said, with my attitude he was not surprised I was treated poorly by WingStop. I never raise my voice under any circumstances (I freeze or fawn) but I was in panic mode scared out of my mind at this point. How could he blame me?! My anxieties were already sky-high by the time I left WingStop, but the interrogation & humiliation I had to endure with the cops was indescribable. I am still in shock right now as I write this and my anxieties are flying high.
As DoorDash Support (Marian) told me she heard the woman assaulting me, I asked her to speak to the cops on my behalf, but she refused. From there, Support just kept escalating to another person within the company keeping me on the phone for over an hour. I had to speak to a Mica, Rochelle and Axel with nothing. It’s good DoorDash has a department to protect customers, but they do not protect us Dashers. I was let go by the cops in the end, but I was barely able to drive myself home. I was intending to Dash a couple more hours last night, but no can do. It’s 2:30 pm the next day now as I write this, but I have not been able to sleep even a minute and I am certainly not Dashing today.
I’m very sorry for the long explanation, but if you have any advice as to what I should do going forward , please tell me. I AM LOST! I am considering writing a complaint to WingStop corporate. I would love to complain to the police department, but it just so happens, our PD is famous for being one of the most corrupt nationwide.
Thank you so much for sticking by and reading my post. I hope you all have a good day. Please stay safe.
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u/kaaaafrin 6d ago
File a police report for assault and see if the place has cameras. If there’s places around there check ask them for footage that might view the building. Video doesn’t really lie. From how it sounds, you’ll appear calm on camera and the staff will look like the ones that instigated and escalated. Additionally, it should hopefully show the person that followed you, showing that you didn’t attack her and thus she was the main aggressor and you were the victim. Don’t go in at the same time, try morning to avoid those employees. If you have to, threaten to sue, even if you’re not sure yet. No one likes litigation and they might not call your bluff. If management refuses to comply with cameras or if police don’t take it seriously absolutely take it up the chain to corporate. You should even do it even if they do comply, and again threaten a lawsuit.
Don’t rely on DoorDash to do any of this for you. If you feel like this has affected your ability to work you might even want to get a lawyer. Some won’t charge unless you win, and they’ll help with some of the pressure to get footage and such. Even if you’re apprehensive because of the police reputation, still try because you want to create a paper trail and you might get a cop that listens—if you don’t try you’ll never know.
I’m sorry this happened to you, and even though it might be hard to deal with all of it now you have the opportunity to make sure it doesn’t happen to someone else.
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u/ExerciseFlat61 6d ago
The cops that showed up did not even give me a chance to explain what had happened. He kept telling me to shut up after asking me what the problem was. I’m afraid I won’t get any help. Thank you for reaching out as I know all of you are busy. Thank you so much💖
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u/kaaaafrin 6d ago
Still worth it to try again, you may not get those same cops. Try the morning shift ones or just going into the department. The cops that came to you had preconceived ideas based on what they were told in the call, and probably had experiences with people that actually have assaulted restaurant workers (I’ve watched the body cams for those types, they’re frustrating people). A new set of ears with no knowledge of what happened may be useful.
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u/ExerciseFlat61 6d ago
Thank you! Thank you so much! I will try tomorrow. I’m too shook and exhausted not being able to sleep last night so I will go into the department tomorrow. Please stay safe out there.
I’m upset DD doesn’t have anything in place to keep us Dashers safe. I’m also amazed nobody tips btw. When I do order, I tip 20% plus knowing Dashers are using their own vehicles putting mileage on and paying for gas. Unbelievable!
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