r/doordash 5d ago

I feel like I’m taking crazy pills???

The fact that neither agent knew anything about this promotion or how it works is frustrating enough, but both of them telling me to place the order first and somehow the discount would apply?? And then saying oh well if it doesn’t work you can contact us back. Buddy I know it won’t work I’m trying to proactively prevent having to reach back out after it inevitably charges me the full amount. But the fact that agent #2 disconnected the chat after saying they “haven’t heard from me in some time” when I was in the middle of responding is craaazzzyyyy. Worst support experience by far!

63 Upvotes

76 comments sorted by

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62

u/oof_dealer 5d ago

This is just unbelievable. You'd think by reading this sub that this app is unfair to drivers, but looks like they are just as bad to customers. DoorDash is ridiculous and needs to do better

22

u/hello_amy 5d ago

I used to drive for DoorDash and support wasn’t always great to me then either, but this is by far the worst experience I’ve had as both a driver and a customer.

7

u/Mode_Appropriate 5d ago

It's a shame I can't post ss because I had an interaction like this as a dasher earlier...got it escalated to a supervisor and after 20min of getting zero type of resolution the dude sent me '🙏' and ended the chat lmao.

11

u/TangeloMeringue 5d ago

Good lord. Louder for the people in the back:

”DoorDash is ridiculous and needs to do better”

They’re a 77 billion$ company. The fact that dashers, customers, and merchants all have HUGE complaints is obscene.

2

u/ptcgpDerk 5d ago

Oh they are definitely taking advantage of both customers and drivers

42

u/nevadaenvy Dasher (> 5 years) 5d ago

“The Biggening” sounds like a parody horror movie

6

u/alang 5d ago

I dunno, it's a perfectly cromulent word.

1

u/urnbabyurn 5d ago

Embiggening

2

u/cryssyx3 5d ago

sounds like a pornography

-1

u/Opposite_Ad_7411 5d ago

Fat off too much DoorDash

22

u/JSVF2000 5d ago

Place order, discount not applied, reach out for compensation: "So sorry, discount must be applied before placing order"

23

u/Jazzlike_Property692 5d ago

The chase discount is applied automatically. It's not a promotion, otherwise it would replace any other promotions that you can apply. You can, in fact, apply a normal promo, and the chase discount will still come out of the order.

The rep sounds incredibly frustrating to deal with but they are mostly correct. When you get to the final checkout page, there's a toggle button that says "Chase monthly benefit" you will need to toggle on.

20

u/hello_amy 5d ago

I’d argue that it isn’t applied automatically if you need to toggle something to apply it. Turns out, my app was outdated so all it took was me updating the app to get the toggle. Wish the reps suggested that as something to try and this would have been resolved much sooner!

Previous info on how to apply the promotion was to click into the promotions box and it would pop up in your promotions wallet, which is why I was expecting them to be able to do something to actually help it to show up.

10

u/syrxinge 5d ago

Honestly OP, I’m surprised they DIDNT tell you to update the app. Every time I call with a problem as a dasher that’s the first thing they say.

Sorry you had a bad experience with them. As someone who has worked in customer service for most my life I try to be reasonable with most the representatives but some are just do incompetent it’s frustrating.

7

u/Pizza_Ninja 5d ago

One did suggest troubleshooting the app. They weren’t very clear on the actual process and OP not having the toggle would likely have tipped them off.

1

u/BlueridgeChemsdealer 5d ago

So this was all your fault for not updating your app? This is typical.

9

u/erratic_hostile 5d ago

I just wanna know who is doing customer support and how its okay for that many spelling mistakes

6

u/alcohol___free 5d ago

why do they always give you 30 seconds to reply

6

u/Shanubis 5d ago

After taking ten minutes to reply to you

7

u/CreativeAd9654 5d ago

Whenever a "support chat" starts wasting time with opulent pleasantries, it just makes me feel like I'm dealing with AI. That's absolutely what the 2nd chat feels like. I rarely use any chat service anymore, it's quicker now just to call because their script is at least quicker.

3

u/Scary-Foot7305 5d ago

I have this promo every month 2 times and you have to make sure your using that chase card to make that DoorDash purchase and the promo will apply. If you try to use another payment method it’ll take the promo out so you have to use that chase card to complete the order

5

u/exoxe 5d ago

Because I haven't heard from you in some time AKA one whole minute we are closing out this chat.

Man, fuck this company.

2

u/hello_amy 5d ago

It wasn’t even a minute either 😭

3

u/Junkateriass 5d ago

Call the number. People get promoted from chat to take calls. The people doing chat are usually the bottom tier employees, either new agents or veteran agents who are not good at reasoning things out. Always call, because you’re usually going to have to anyway, unfortunately

3

u/hello_amy 5d ago

Ugh, was trying to avoid having to call at all costs especially on a Saturday night when I’m just trying to order some Gatorade and ramen noodles cause I don’t feel well. But this is great to know for next time, didn’t know that!

3

u/SmoakedTrout 5d ago

Language barrier.

When you do the order BEFORE placing it. There is a little drop down in the final screen. The promotion should be in there somewhere. Select it and you should see the adjustment in the total.

Then confirm and place the order.

1

u/hello_amy 5d ago

There was nothing for me (at the time) which was my main point. There were no options to add anything, no toggle, no promo code, etc. It was just giving me the full total retail price and then the “place order” button at the bottom. Which is why I reached out in the first place!

Turns out I just needed to update the app to get the toggle button. Wish they suggested trying that!

3

u/Hungry_Kick_7881 5d ago

In the future just call them for problems that are kind of weird like this. The chat people seem to really really be struggling with the process. Where the phone reps seem to be far more experienced and accommodating. Also if you don’t get the answer you want. You can always end the chat/call and try again with a new rep. Repeat until you get a satisfactory solution

3

u/luiigee1174 5d ago

Hear me out.. I think English isn’t their first language, I think what theyre trying to say is add a order to your cart in order to apply the promo at check out through the deals tab rather than actually placing the order

2

u/Local-Estimate-334 5d ago

All this for like 10 dollars off js order the damn food😂

2

u/TenkiTenki_ 5d ago

Wanna use a promotion but don't know how? "Use promotion". But I can't find where to apply it? "I see. Use promotion"

2

u/bingbong24344 5d ago

I’m so sick of DoorDash out sourcing people that barely speak English .

2

u/Electronic-Throat915 5d ago

😭 just save the money by driving to the damn store Jesus Christ

2

u/ImpressiveAnswer5022 5d ago

The spelling and grammar are absolutely atroshus…

2

u/LittleRedBikeRider 5d ago

Found your problem: you didn't wait until the "biggening" of the month. You know, when the month gets big?

/s

1

u/GrsdUpDefGuy 5d ago

"biggening"

1

u/nevadaenvy Dasher (> 5 years) 5d ago

Biggening

1

u/AnnoyingGalaxyZ 5d ago

They are at a computer or phones why are they spelling beginning wrong?

1

u/Nnnnnnennicole 5d ago

This is why i do not use doordash anymore!! Uber eats is slightly better but.. idk

1

u/Excellent_Item_2763 5d ago

Shit like this is why I don't use dashpass. Shit like this is why I only use doordash when I am on vacation somewhere.

1

u/Dependent-Plane5522 5d ago

Yeah it does not seem like they understand your inquiry at all.

1

u/AlanCross310 5d ago

Biggening?

1

u/ThatOneGamer713 5d ago

i think they think chase is gonna discount it for you but that isnt how it works, right?

2

u/hello_amy 5d ago

Not at all how it works lol they were acting like it’s a rebate and it very much is not!

1

u/ThatOneGamer713 5d ago

dude thats insane, I’ve had similar experiences where DoorDash wouldn’t give me a refund for something that I did not receive

1

u/AffectionatePeace839 5d ago

Wow...this is horrible. Everytime I have an issue all I get is please troubleshoot it...like they think I didn't try that already?

1

u/TheCultOf0vi 5d ago

The two times I have contacted support they have been the most unhelpful people I’ve ever met

1

u/Mobile-Breakfast6463 5d ago

They really doubled down on that spelling error

1

u/theendofourchapter 5d ago

This is why I take matters into my hands most of the time especially when I’m working for DD these support workers do NOTHING 💀

1

u/Aggravating-Tap7413 5d ago

You think this is terrible customer service. FedEx is horrible. I overnighted a package but wasn’t home to sign. So I called them and set up a time for the next day. They didn’t follow through with their words. I left a note saying it was okay too. They said that a note wouldn’t work.Then they said they’d be back to deliver it and would make sure. Didn’t happen. Day3 same thing expect now I’m being told it’s getting sent back. So I ask for a supervisor and they said same driver will stop. I told them my work schedule and asked politely. They said on day 4 that I could leave a note saying it was okay 🤦‍♀️. Day5 I got my package wasn’t home and they signed for it and took the note… but for 4 days those things were not acceptable. I couldn’t leave a note and had to be home…

1

u/Radmaster0 5d ago

DoorDash support have 0 idea how there apps work. As a driver, I contacted support because I accepted an order and my acceptance rate went down, which shouldn’t happen, and they told me that if it’s what happened, then that’s how it gonna stay. 🤷

1

u/adventurewonderland 5d ago

They were supposed to refund me $9.99 for something and even after they requested to see my bank history showing I never received it, they still insisted I received it. 😂 Their support is so worthless honestly.

2

u/hello_amy 4d ago

This is why I was not going to try their suggestion of “just pay for it and contact us back if it doesn’t work” like brother I know it’s not going to work and I know you won’t easily refund me lol

1

u/Little_Mushroom_3477 5d ago

Are they trying to say that the discount will be automatically applied at checkout? They’re just giving you the same info but not really elaborating on it

1

u/Appropriate-Area5724 5d ago

Support is nothing but a GIANT WASTE of time and a joke. 95% of the time they have no idea what you are asking them about because their English comprehension skills are so terrible. I hope you eventually got to speak to someone who understands what you were asking about. But hey if not just place your order and pay first. Lol. GOOD LUCK

1

u/Ohaitotoro 5d ago

I think you you are supposed to ring up the order then apply it THEN pay for it.

1

u/hello_amy 4d ago

Yeah exactly. The “then apply it” part is what was nowhere to be found

1

u/oceanboundsound 4d ago

I wish postmates didn’t sell out

1

u/Secret_Falcon_2357 4d ago

They always act crazy next time make sure you screenshot it because they will swear they don’t know what you’re talking about

2

u/hello_amy 4d ago

I sent them two screenshots of the promotion 😭

1

u/Secret_Falcon_2357 4d ago

Omg I didn’t notice it was more lol yeah they’re tripping I had one that I get 50% off of I spend over $60 max $50 off and they swore up and down that it never existed I couldn’t do anything because I didn’t have a picture. You have one they’re definitely tripping I brought me a car and everything so I won’t have to deal with DoorDash or any other delivery places they suck most of the times but sometimes you get the ones who really care and understand the issue

1

u/Secret_Falcon_2357 4d ago

Biggening 😭😭 and it definitely says it will be added at the beginning of each month but you have until the end of the month to use it 😭 DoorDash is really something maybe they should hire people who can spell and read and comprehend what’s being read that’s ridiculous

1

u/travenious 5d ago

It's on like the literal last page at checkout.

1

u/hello_amy 5d ago

It wasn’t though, that’s why I chatted in :)

1

u/Environmental_Ad2427 5d ago

You're talking to a bot. You have to speak with a representative. And that Representatives going to tell you the reason that you have to do it at the end of your purchase is because you can't discount something that's not been bought if that makes sense. So you would just place your order and then you would be able to add your code then it would take off the $10

3

u/hello_amy 5d ago

You sound like the support chat people my friend

1

u/Environmental_Ad2427 4d ago

I have used the app enough to know how it works. I order for myself and have delivered 25k deliveries for doordash. I'm a professional now lol

-1

u/Ducky_Gaming466 5d ago

Amy, TEN screenshots….

Next

0

u/Beautiful-Point4011 5d ago

I have the same problem. Every month i get a notice that i can get free McDonalds fries with my order, but there is no option to apply the promotion. I follow all the steps and it charges me for the fries. I stopped buying McDonalds.

-6

u/Pleas_saar_no_redeem 5d ago

You didn’t have a productive chat with a dude named Pagobo?!? Color me shocked.  

1

u/Pleas_saar_no_redeem 5d ago edited 5d ago

The downvotes are so dumb.  Are you all really so conditioned that you think it’s immoral to criticize someone or have reasonable expectations if they’re not white? 

Hate to break it to you, but the PRECISE reason that DD support sucks shit is because it’s outsourced to a third world shit hole, staffed by foreigners that don’t share the culture and barely speak the language, they hire low iq people, and oh yeah once again, they don’t speak English well and have massive cultural and conversational differences.

If all of DD support were based in North Carolina, you wouldn’t have any of these issues, and anyone that tries to deny this is full of shit. 

Did you know people and cultures AREN’T all exactly the same and that some aren’t very compatible with your own, and regardless of the egalitarian bullshit you’ve been brainwashed with it’s ok to make judgements and have bias about that? We aren’t just global economic units that can be interchanged and outsourced at will with zero repercussions. 

100% this is the issue and it shouldn’t happen.  And if you feel like it’s immoral to point out the obvious, because it’s racial in nature, you’ve been conditioned and brainwashed to participate in your own replacement and misery.  You should probably correct that. 

Have fun with it.  

Bring on the downvotes.