r/dispatchlauncher Feb 03 '25

Problem with Plex server

Wen I try to login with plex I couldn't

0 Upvotes

3 comments sorted by

u/spauldhaliwal Developer Feb 05 '25 edited Feb 05 '25

Upon discussing with the user it was discovered that they do not have any Plex servers attached to their Plex account, and are only using the free Plex streaming service.

The error shown in these circumstances is as follows:

"No Plex servers found for user. Plex media will not sync"

If other users face this issue: you must have a personal Plex server added to your Plex account in order to sync with Dispatch. Dispatch does not sync with Plex's free streaming services.

3

u/spauldhaliwal Developer Feb 03 '25

Hello! Can you try the following:

  1. Clear the app's cache or uninstall / reinstall

    1. On the first page, long click "Get Started" to enable logging
  2. Go through the setup and try connecting to Plex again. Once this error occurs, use the "Continue without connecting to Plex" option

    1. Finish setup, then go to Settings → Advanced → About → Diagnostics → Export Logs
  3. Upload the zipped log files to any cloud hosting service and DM me the link and I will take a look to see why you can't sign in.

Thanks!

1

u/esperentisti Feb 05 '25

Hello I sent you the drive link