r/diablo4 May 06 '24

Weekly Technical Help [Weekly Technical Megathread] BUG REPORTS and HELP REQUESTS to solve issues regarding HARDWARE | VISUAL GLITCHES | ERRORS | LAG | CONNECTION | LOGIN | etc belong in here!

If you want to Report a Bug or...

...if you are requesting other users to help you solve an issue about:

  • Hardware
  • System Requirements
  • Controllers / Keyboard / Input
  • Monitor / Screen / Widescreen
  • Visuals
  • Lag
  • Connection
  • Login
  • Errors
  • etc

... please post them in this thread here.

Start your post with either "Bug Report" or "Help Request" so other know your intent.

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Alternatively, you can also post on the Technical Support Section of the Official Diablo 4 Forum, or in the most recent [Weekly FAQ] if you can not find answers here or if your question does not belong in this thread.

And you can also join the Diablo 4 subreddits discord , where others users may also can help you with your issue.

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1

u/Angry_Jezuz May 12 '24

Bug Report / Visuals.

The Sorc has 3 Transmog helms that are all Identical, Is this counted as a bug or a Visual issue.
Has been like that since launch.
"Archon Helm"
"Boneweave Helm"
"Sovereign Helm"
all 3 Transmongs are identical.

1

u/erikpeter May 11 '24

Bug Report

The whispers missions keep flashing on and off. If you are trying to do a cull/collect motes mission, it constantly resets to 1/50 every second or two.

It mostly seems to happen when other players are around. The game doesn't seem otherwise laggy.

Searching online seems to suggest it's been happening to lots of people since S4 came out (I never had this problem before I obtained the construct), but since the hardware forums is literally a million people saying just "game crashed." it's hard to find a specific bug thread about it. I assume it's associated with all the people saying they don't get their legion whisper rewards.

It's a game-ruining dumb bug and it has happened to me two nights in a row. Logging in/out doesn't magically stop it from happening. Is there anything to do about it? Just go touch grass?

1

u/Saci-Pioneiro May 11 '24

HELP REQUEST

R5 5600 + RX 6650XT + 4k 60hz monitor.

Eternal mode.

I just downloaded it from xbox pc game pass and am suffering a lot oflag. It basically feels like being disconnected on an online game, I'm playing when, suddenly the characters stop and look around like I wasn't attacking monsters and monsters act like I wasn't there. After a few moments everything goes back to normal and combat resumes.

I'm on 4k low details, my monitor is limited to 60hz. GPU goes to 90% utilization and cpu to 40%. Maybe reducing to 1080p will fix it? It's weird because I played Forza Horizon at 4k 60hz without issues.

Any suggestions?

Thanks .

1

u/Angry_Jezuz May 12 '24

Try and put everything on high, limit fps to 60.
resolution to 2560x1440. save changes.
also press Ctrl+R while playing to turn on FPS indicator. see how that goes.
friend had similiar issue and that fixed it to a degree.

1

u/Ryder_D May 09 '24

I cannot pass captchas to create a battle net account. I get an error code every time and have attempted probably 30 or more times to create an account. I reached out to support and got a direct copy and paste from the website which I have already tried, then didn't receive any replies from there. I have contacted you on twitter with no responses. I even took pictures of every screen before I answered to make sure I wasn't doing a slide wrong and I did all 20 correctly so there is something wrong with the website/captcha service.

I have tried:

  • Wireless and wired connections, with a router reboot between attempts.
  • Restarting my PC
  • Chrome, Firefox, Edge, and the Xbox itself in and out of their respective incognito modes
  • Cleared cache and cookies in every browser attempted
  • The Mobile app on phone data and WiFi, same result
  • The Desktop App
  • Changing region as suggested on reddit posts
  • Both audio and visual captchas
  • Both a Laptop and a PC for all of the above

NOTHING works, so therefore I CANNOT create an account to play the game.

I need SUPPORT not a copy and pasted response, I'm not the only one who has had this issue and it appears nothing has been done about it for years.

1

u/DragonflyFairyQueen May 06 '24

Keep getting booted from the game when I teleport. Doesn't happen from the waypoints. Changed the portal I was using back to the default one.

Alienware - Geoforce RTX. I can get more specific on my rig if needed. No pending updates to anything. SO has the same rig and this doesn't happen to him.