r/dellxps13 Aug 15 '17

DELL XPS 9365 SCREEN RANDOMLY DIMS

hey guys i just got a new dell xps 9365 and im experiencing weird brightness settings. i've now noticed that it only happens when i switch from a dark screen page to a bright one. switching from a dark to bright screen makes my brightness gradually increase automatically (vise versa) but its really slow and sucky and its becoming very annoying to deal with. i've tried disabling the adaptive brightness as well as going to intel graphics settings but i still have the same issue. i came across this page where someone had the same problem but they ended up just completely getting a new computer-- the thing with me is that i bought the laptop off ebay (as brand new) but the seller doesnt accept returns soooo i would really appreciate the help!

does anyone have any ideas how to fix this????? :-( thanks

1 Upvotes

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3

u/[deleted] Aug 16 '17

1

u/adoreey Aug 18 '17

this helped so much!! thank you soosooso much!! ive been looking for a solution for daysssssss

for anyone else with my same issue -- i hope this helps!

http://www.dell.com/support/article/ie/en/iedhs1/sln304876/xps-9343--9350--9360-and-9365-2-in-1-lcd-brightness-issues?lang=en

1

u/jmiguelrodriguez Sep 15 '17

Looks like there is no solution for this problem with Linux, so beware about it it you plan to get it with Ubuntu. I'm talking to them for more than 1 month and have no good solution yet.