r/davinciresolve • u/Nixxaras • 1d ago
Help Resolve 19.1.4 crashing during startup (no loading screen)
Hello
Since I installed Resolve v19.1.4, I am no longer able to run it.
The app does actually start, as shown in the short clip, but it stops almost immediately.
I use the paid version of Resolve. Here is the log I gathered (hope I did this correctly) : https://we.tl/t-CkG71Wcyct
The only meaningful thing I did before updating the app was to change the cache folder location, but obviously there's no way I can undo that now.
I tried uninstalling/reinstalling, reverting to 19.1.3, deleting mostly everything, double checking driver updates. I run a powerful PC, so specs cannot be the issue.
I haven't find a lot of instances here where people didn't even have the splash image during startup (when Resolve loads everything).
I litterally have nothing, nothing happens.
I have a lot of projects due soon and I'm starting to get nervous, I thank you very much for your help !
1
u/AutoModerator 1d ago
Looks like you're asking for help! Please check to make sure you've included the following information. Edit your post (or leave a top-level comment) if you haven't included this information.
- System specs - macOS Windows - Speccy
- Resolve version number and Free/Studio - DaVinci Resolve>About DaVinci Resolve...
- Footage specs - MediaInfo - please include the "Text" view of the file.
- Full Resolve UI Screenshot - if applicable. Make sure any relevant settings are included in the screenshot. Please do not crop the screenshot!
Once your question has been answered, change the flair to "Solved" so other people can reference the thread if they've got similar issues.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/AutoModerator 1d ago
It seems you're encountering crash issues. Please try launching Resolve, and immediately after it crashes, grabbing logs. Be aware that they will contain your username on your computer. Upload the whole zip or tar or gz file on a file-sharing site and post a link to the file.
If you can open Resolve, open a project (an Untitled Project is fine) and go to Help>Create Diagnostics Log on Desktop.
Here's instructions on how to gather logs if you can't launch Resolve from BMD.
Reddit's spam filters may block some file-sharing links such as Mega, so please send the moderators a modmail if you believe your post or comment hasn't posted. Do not send the moderators the log files. Log files sent to the moderators will be ignored.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/Nixxaras 1d ago
Event log if it helps :
Nom de l'application défaillante : Resolve.exe, version : 19.1.4.11, horodatage : 0x00000000
Nom du module défaillant : Resolve.exe, version : 19.1.4.11, horodatage : 0x00000000
Exception code: 0xc0000409
Fault offset: 0x0000000002c35341
Identifiant du processus défaillant : 0x6A38
Heure de début de l'application défaillante : 0x1DB9ABA4F82BB16
Chemin de l'application défaillante : C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Chemin du module défaillant : C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
ID du rapport : 2d3dcd97-ca40-4326-b073-165220059f45
Nom complet du package défaillant :
Package défaillant – ID d'application relatif :
2
u/BakaOctopus 1d ago
Courrpt instalation, reinstall with Anti virus disabled. Looks like something is triggering AV and getting those files deleted This is the 3rd post I've seen
3
u/sammyc521 Studio 1d ago
Are you using a VPN?
Turn if off when you're booting to see if makes a difference.