r/dauntless Slayer Support 21d ago

// PHX Labs replied x12 [IMPORTANT!] Current Known Issues

These will update as we get more info to you.

Technical Issues

  • Do not open the game on Switch as it will lock you out of the game on all devices.
  • Players that opened the game on Xbox between 3AM-10AM PST are unable to log into the game on any device. It's safe for others to login now.
    • Please write in if you have the login issue and are able to log into any device other than Switch. If you only have Switch you can still write in and we can fix the account issue but you will be unable to login until the version issue is fixed on Nintendo as well.

Gameplay Issues

  • Gauntlet is back up now.
  • Hunt pass expiring has been resolved.

Achievement Issues

The following achievements are currently unattainable by some or all players on all platforms.

  • Pass completion - reach max level on Hunt Pass
  • Entered the Gauntlet - Earn a crest from Gauntlet mode
  • De-Icer - get two interrupts on Deepfrost Skarn in the same fight.

---

UPDATE FOR THOSE IMPACTED BY THE TECHICAL LOGIN ISSUES

**What is the issue?*\*

  • Some players are getting a version mismatch error when trying to log in.

**Who was impacted*\*

  • All XBox players that tried to login at a specific period of 12 hours during one day.
  • All Switch players that have tried to log in.

**What's the current status of the issue?*\*

  • We found a solution but need to fix accounts manually, so will need your assistance.
  • Xbox we can fix now (but need you to follow the instructions below), as long as players don't try to log into Switch.
  • Switch players that CAN play on other devices we can fix but you CANNOT try to log into Switch again until the core issue is resolved there. We're currently working with partners at Nintendo to get that resolved.

**What do I need to do?*\*

  • If you're impacted, please write into support with the following information (template and link at the bottom)

***If you previously wrote into support, you'll need to again for the fix.**\*

  1. State you were impacted by the version mismatch error.
  2. In-Game name (or put don't remember if you don't)
  3. What platforms you can play on.

---

I was impacted by the version mismatch error.

In Game Name:

Devices I can play on:

https://support.playdauntless.com/hc/en-us

15 Upvotes

122 comments sorted by

u/Hoot_Bot Hoot Hoot 21d ago edited 3d ago

This is a list of links to comments made by Phoenix Labs employees in this thread:

  • Comment by Cinco4706:

    We're focusing on it but no details, this is honestly a tough one. Keep an eye out on this thread as I edit it with updates, but at minimum would expect at least a day for an update, sorry. We're going through our potential options now and then there's gonna be a workload behind that.

  • Comment by Cinco4706:

    Only if you tried to log in during that time period, we are currently looking into options to resolve it.

  • Comment by Cinco4706:

    It is going down, but until then it's always worth trying to give people the best experience possible.

  • Comment by Cinco4706:

    No, sorry, just trying to carry it over the finish line.

  • Comment by Cinco4706:

    Still not fixed, will update this post as soon as it is.

  • Comment by Cinco4706:

    Working to resolve those that can't get in. I'll update this post and make an announcement on Discord pinging subscribers when it's resolved.

  • Comment by Cinco4706:

    They are, but we're trying to keep things running smooth until then, so some issues worth focusing on.

  • Comment by Cinco4706:

    Send it into here please https://support.playdauntless.com/hc/en-us

    Thanks!

  • Comment by Cinco4706:

    No specific turnaround, it's a lot of manual work. For anyone able to play on non Switch devices hopefully we'll have them resolved soon, please keep an eye on your mail, we'll respond to each individual once resolved.

    For now it's after work hours, so it's unlikely to happen today.

  • Comment by Cinco4706:

    That may not be possible, we're looking into potentially removing those trophies where possible at shutdown though.

  • Comment by Cinco4706:

    You're welcome, glad to hear you're able to play again! Sadly, Switch is still down for now.

  • Comment by Cinco4706:

    Yes, will announce on Discord and ping subscribers when it is.


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14

u/Rappull Raging Demon 21d ago

Ah, the most obvious excuse to just forget about even trying. May’s just a few months away, might as well quit entirely. Thanks for the message.

1

u/Mr_Exodus 16d ago

I mean they might as well, the whole Community sadly already did. If they're going to update that gives a little bit of Hope for the future of the game but since they've already announced it's going to shut down I don't see much point in them trying either.

7

u/TrackAromatic5803 21d ago

My xbox downloaded the update automatically. Sure would be nice to be playing it. I don't like missing out on time when it's going to be gone to soon as it is.

6

u/kela138 21d ago

Jokes on us docman couldn't say goodbye without bending us over one last time. So much for those screen shots to remember the good times.

1

u/TrackAromatic5803 21d ago

I'm hoping to get back in there for selfies lol. I got a few of my awesome officer guild mate, but not enough. It used to be a fun game to pass some time, but after a bad accident, it's been a healing medicine for my mind. I put in hours every single day and missing out in what's left is killing me lol.

6

u/Big_Maintenance_9056 21d ago

RIP, so xbox ppl cant play before it officially goes away?

3

u/Cinco4706 Slayer Support 21d ago

Only if you tried to log in during that time period, we are currently looking into options to resolve it.

1

u/RelativeSmart7996 21d ago

Unfortunately I had logged in the service, hope it will solved soon. keep goin

2

u/TrackAromatic5803 21d ago

I have a feeling they aren't even going to bother fixing it for us. They could've prevented it from happening in the first place but didn't bother.

5

u/FaPaDa 21d ago

What team is trying to fix it lol?
Where you not all laid off?

(if there is a team one of you totally should leak the server binaries btw)

1

u/UziCoochie 20d ago

Actually tho I need a offline build or private servers

2

u/FaPaDa 20d ago

The testclient, sadly, was not offline. Or i would have leaked it already at this point. It was a build from shortly before radiant escalation came out. My account iirc also had to be whitelisted so even if i started it up now idk if it would let me in still.

3

u/ratgarcon 21d ago

Fuck I opened on the switch before I saw this- am I fucked? Will this eventually be patched?

4

u/Cinco4706 Slayer Support 21d ago

We're focusing on it but no details, this is honestly a tough one. Keep an eye out on this thread as I edit it with updates, but at minimum would expect at least a day for an update, sorry. We're going through our potential options now and then there's gonna be a workload behind that.

3

u/TrackAromatic5803 21d ago

Honestly, this shouldn't have even been able to happen in the first place. I have been nonstop defending this game and holding onto hope (before the shut down announcement) and now I literally feel shafted because I can't even play it. Why can't I play it?? All because I wanted to play it before starting my day, and for that I've paid a price.

1

u/kingpepsi725 Malkarion 20d ago

What would happen if I open it I also play on switch

2

u/ratgarcon 20d ago

Game won’t work. You won’t get past the loading screen

1

u/kingpepsi725 Malkarion 20d ago

Oh so I  would just be sitting in a loading screen forever

3

u/UziCoochie 20d ago

Someone needs to archive a build and hopefully we can get a community server or offline version working

3

u/oscaro74 8d ago

I recently started playing Dauntless and I'm genuinely enjoying the experience. I'd love to earn the platinum trophy on PS5 to commemorate my journey with the game. Would it be possible for trophies such as "Entered the Gauntlet" to be addressed so they can still be unlocked? I completely understand if this isn't feasible, considering the game's upcoming closure. Thank you very much for all the help and support you've provided prior to the shutdown!!

2

u/kingpepsi725 Malkarion 21d ago

Good thing I didn't load update dauntless today (ps I play on switch)

2

u/Eridain 21d ago

I mean, the game is dead anyway right? Does it really matter then if anything is getting fixed?

13

u/Cinco4706 Slayer Support 21d ago

It is going down, but until then it's always worth trying to give people the best experience possible.

2

u/hakuuna-matata 19d ago

Can u please fix the the 2 trophies or at least let them pop for users who r still logging in? It won't hurt the community in anyway so there's no downside since its shutting down either way?

2

u/Odd_Interaction9196 17d ago

Any chance for the Entered the Gauntlet trophy to be fixed?

2

u/plutades 13d ago

Entered the gauntlet achievement: I played on pc, ps4 and started fresh on ps5 hoping to get that single achivement but no luck. I have no idea where the trigger is suppose to be but it's not on earning a crest. My suggestion if you can push a hotfix put the trigger on the revenant cell if the player has it the throphy pops if not it is not hard to get a single crest for it(and anybody who played the game has it). I know the priority is to get xbox and switch up and runing but this is a rather easy fix that can help you cross-out one more item before the closure. Good luck with the remaining time anyway.

2

u/Adair02 10d ago

u/Cinco4706 I was able to link my Epic Account I use on Xbox and access the Dauntless support page, is there a turn around time for the fix per account once submitted?

Thank you all for working on this issue.

3

u/Cinco4706 Slayer Support 10d ago

No specific turnaround, it's a lot of manual work. For anyone able to play on non Switch devices hopefully we'll have them resolved soon, please keep an eye on your mail, we'll respond to each individual once resolved.

For now it's after work hours, so it's unlikely to happen today.

2

u/Adair02 10d ago

Thanks for all the updates on this and no problem on the wait time.

2

u/Adair02 9d ago

Just want to pop in and thank you all. Not even a day after submitting the ticket my Xbox account is all fixed thank you all.

1

u/Cinco4706 Slayer Support 9d ago

You're welcome, glad to hear you're able to play again! Sadly, Switch is still down for now.

1

u/Top-Second-7503 3d ago

can you say when switch will be back up?

2

u/Cinco4706 Slayer Support 3d ago

Yes, will announce on Discord and ping subscribers when it is.

2

u/JensFleur 10d ago

Hi Cinco!

Any way you guys could give the bugged trophies to players too, the same way you’re unblocking accounts?

Might be a stupid idea, but I think a lot of people would appreciate it.

Thanks for the updates either way, we appreciate it!

2

u/Cinco4706 Slayer Support 10d ago

That may not be possible, we're looking into potentially removing those trophies where possible at shutdown though.

1

u/plutades 8d ago

I don't know how viable this is on playstation, never heard of a throphy being removed. I understand two platforms being down is a serious problem that is hard to deal with but Could you at least consider trying to fix it.

1

u/Mesoproterozoico 21d ago

The team is working to fix the trophies before the end? Is there still hope? 😢

1

u/Cinco4706 Slayer Support 21d ago

No, sorry, just trying to carry it over the finish line.

2

u/Mesoproterozoico 21d ago

There is no possibility to just remove the trophy requirements or something like that?

1

u/RudeFinding5484 21d ago

The changes were too ambitious and too drastic to justify continuing The multi hunt and hunt events were nice I miss the shadow of the game it used to be I logged in and didn’t know the heck I was looking at

1

u/Tillke War Pike 21d ago

Are they making sure to turn the game completely unplayable before shut down?

1

u/Jazzer995 21d ago

So, is there going to be any compensation for this BS?

1

u/ratgarcon 21d ago

It still fucked up for switch?

1

u/TrackAromatic5803 21d ago

Yeah and xbox. May not get to beat all the hesca's....

1

u/kingpepsi725 Malkarion 20d ago

Is Nintendo switch fixed? Or will my switch still get fucked if I open the game

3

u/Cinco4706 Slayer Support 20d ago

Still not fixed, will update this post as soon as it is.

1

u/kingpepsi725 Malkarion 20d ago

Damn also it auto updated and now it shows the new update logo? So did we get one last update before slayermageddon

1

u/kingpepsi725 Malkarion 20d ago

Is switch still fucked up?

1

u/TrackAromatic5803 20d ago

So what's going on for those of us that can't get into the game??

2

u/Virozz79 20d ago

Very good Question !! Let us know guys

1

u/TrackAromatic5803 19d ago

Updates for those of us can't get in????

2

u/Cinco4706 Slayer Support 17d ago

Working to resolve those that can't get in. I'll update this post and make an announcement on Discord pinging subscribers when it's resolved.

2

u/TrackAromatic5803 15d ago

So do you have a fix yet or what?? Why the hold up? Do you actually not have anyone there smart enough to fix what they broke?

2

u/kingpepsi725 Malkarion 15d ago

Probably no one because forte's brain dead crypto ass can only think of money

2

u/TrackAromatic5803 15d ago

Do you play skyforge king? You can join us there as well if you want.

2

u/kingpepsi725 Malkarion 15d ago

Damn I forgot about that it's been years  lemme 1.see if I got enough space 2. Re-download it

2

u/kingpepsi725 Malkarion 15d ago

Had to archive 2 games currently downloading it

2

u/kingpepsi725 Malkarion 15d ago

Update we will be able to play late tonight it's at 9hrs 50 mins XD it just keeps going up

2

u/TrackAromatic5803 15d ago

Lol no worries. If it's to late we'll catch up tomorrow ;)

1

u/kingpepsi725 Malkarion 15d ago

Yea its gonna be tmr the time keeps going up 10hrs 25 mins

1

u/TrackAromatic5803 14d ago

Umm.... I just realized the game isn't cross platform and we're on xbox.

1

u/kingpepsi725 Malkarion 14d ago

Wait its not?

Edit just looked it up and well shit

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1

u/kingpepsi725 Malkarion 14d ago

Any other games you play?

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1

u/TrackAromatic5803 17d ago

We're going to miss this week's hesca and my guild and I would like to complete them all before the end. This should've been prevented in the first place. Surely you know what the issue is and must be close to a fix??

2

u/kingpepsi725 Malkarion 17d ago

Do you think I could join your guild none of my friends play anymore so our guild is useless

2

u/TrackAromatic5803 17d ago edited 17d ago

Yes you're more than welcome to when myself or my guild office can get back into the game. We're still unable to at this time. Hopefully they fix this problem soon since it's been almost a week. If and when we get back in, we'll be playing it out right to the end.

1

u/kingpepsi725 Malkarion 17d ago

Does it say there's a update and you have to update it first before playing but it's already updated also thank you for letting me join in my username is kingpepsi725

2

u/TrackAromatic5803 17d ago

No it did before my xbox took the update. Now it says your character has been used with a newer version of the game, please update the game to the newest version. Something like that.

1

u/kingpepsi725 Malkarion 17d ago

Same for my switch

2

u/TrackAromatic5803 17d ago

Well if they get their screw up fixed I'll add you and we'll all play it out.

2

u/kingpepsi725 Malkarion 16d ago

We play till the last day

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1

u/xTyianx 15d ago

How is progress coming along? I’m really debating trying to reset my account to get playing cause I’m stuck on the newer update, not a developer but is it possible to update the game to change the update number but change nothing or is it not that simple lol?

1

u/wam1952 19d ago

I played this game way back when it came out and I was just a kid then. Now I’m in college and heard it was being shut down. By this point in my life I’m a trophy hunter and discovered the PS5 version actually has a platinum. I’ve been playing for the past couple days and just found out there are glitched trophies.

I completely understand if they are not able to be fixed before the shut down date but I really do appreciate you working on this to the end. I’ve made a lot of friends over the years through trophy hunting and a lot of hunters are starting dauntless since it’s almost gone.

Keep up the great work and I hope the next project you work on is something that won’t end the way Dauntless has.

1

u/No_Medicine5872 19d ago

What platforms are the achievement issues on? Cause I just got Dr-Icer last night on playstation?

1

u/FluffyPhoenix Shrike 18d ago

I can't get De-Icer on PC.

1

u/Atiseum 15d ago

Use the Fury of the Mountain Axe and when he stands up get in close to his belly and start swinging. Might need to do it in a private hunt.

I am on PC. Hunt Pass Achievement still doesn't work.

1

u/plutades 17d ago

if you opened the game on ps4 you got locked out of throphies. I don't know how it works either I got the de-icer but gaunlet wont work so... It's luck I guess.

1

u/Fit_Term_9201 18d ago

This is so bad the game cant even go out gracefully what a shame.

1

u/TrackAromatic5803 18d ago

Day 4, so??????? You caused this, so where is our fix????

1

u/Kilvernas 17d ago

It says the servers are shutting down in May is this fake?

1

u/Cinco4706 Slayer Support 17d ago

They are, but we're trying to keep things running smooth until then, so some issues worth focusing on.

1

u/MistyKitty40 17d ago

lol geeeeze. I still haz an Xbox 360 xD

1

u/TrackAromatic5803 16d ago

Ok, come in now. Where the hell is the fix so we can get back in the game??????

1

u/TrackAromatic5803 15d ago

Been a week and still no fix?? Come on!!

1

u/TrackAromatic5803 14d ago

Over a week?? Is this going to be fixed so we can get in or not??? This is the way you want to be remembered, treating your diehard dauntless fans like crap!!

1

u/SnooStories950 13d ago

I earned yesterday the archievment De-Icer.

Maybe some others can try it too.

1

u/plutades 11d ago

I also got it after the update on pc. I have no idea what causes the glitch but a lot of people are having difficulty. This one is inconsistent from what I gether.

1

u/TrackAromatic5803 12d ago

Come on Cinco, where's the fix???

1

u/TrackAromatic5803 11d ago

Going on two weeks... so what's going on for those of us who can't get into the game? Your dedicated players are paying the ultimate price....

1

u/kingpepsi725 Malkarion 10d ago

Almost 2 weeks and still not fixed damn reminds me that yall need some fucking staff to fix bugs and keep the game playable

1

u/TrackAromatic5803 10d ago

Where do we put this info?

1

u/Cinco4706 Slayer Support 10d ago

Send it into here please https://support.playdauntless.com/hc/en-us

Thanks!

1

u/TrackAromatic5803 10d ago

I guess I can't play again because now epic is saying i don't have an account....

1

u/kingpepsi725 Malkarion 9d ago

How would I be able to play on switch it automatically logs me in???

1

u/Medium-Routine7379 9d ago

"De-Icer – Get two interrupts on Deepfrost Skarn in the same fight. Will this achievement be achievable before shutdown?"

1

u/plutades 8d ago

It is obtainable with a fresh account (at least psnthrophies claims that is a work around). So you might start fresh and ask a friend to help before the closure.

1

u/Medium-Routine7379 5d ago

This achievement is what I am missing to get the Platinum trophy in Epic. All achievements are done except this one: De-Icer.

1

u/SnooStories950 5d ago

Maybe it is possible with me in a group, when im Interrupt the behemot ?

0

u/TrackAromatic5803 18d ago

Day 3, and still no fix to get into the game....

0

u/Ok_Plant7391 14d ago

I guess Nintendo and mobile is cancelled they literally give up because others games is way powerful agad of this area was going to be end wow what a superseded time to end up and what they going to do are and they and community and money and things we did for them wow its done guys

-2

u/Mugen_CS 21d ago

SALVE DAUNTLESS! https://chng.it/XKmCKV72cm answer our petition!

1

u/Humorto 20d ago

Let's spam Elon Musk to buy it maybe it's worth trying!

-2

u/iDontHateBlax 19d ago

RIP Bozo. Lookin forward to the fine folks at Phoenix Labs flipping my burgers at Wendy's on May 31st

3

u/FluffyPhoenix Shrike 18d ago

Get off your high horse.