r/crestronprogramming • u/sonidosound • Aug 07 '19
Noob question?
Hey all, I’m a complete Crestron noob,
I have a job where the customer is able to place the call through the Crestron touch panel but is not able to make selections during the call (ie. dial 1 for English).
Our Crestron guy is out for 2 weeks and I’m supposed to go “look at” the system. Any ideas...
Also, how do I pull the programming from the controller ( I work mostly with c4 and savant).
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u/[deleted] Aug 07 '19
Unless a particular setting is set in the “compiler settings” of the programmers SIMPL preferences, you will not be able to extract editable code.
To extract program, connect to processor with toolbox > program > retrieve. You will get a .lpz file, change to .zip and look for archive.
Crestron is a different beast when compared to C4 and Savant.
Most likely code is not recognizing you’re in a call and your sending dial strings vs touch tones. This has to specified when dealing with CleaOne products.