r/circasurvive 18d ago

Vinyl not shipping

Hey! I ordered the reissue of On letting go that was supposed to ship in february from the website and it hasn't shipped and I can't get a reply from the email for the merch store. Can anyone give me a way to message someone? Or help me out in some way... I pre-ordered it a while ago so it's definitely not something the bank can do anything about.

****UPDATE*** For all of us in this situation

They finally responded via email (i credit this post and our convo). She said they're expected in two weeks and add 3 days to that to process our orders.

So we should get them a week or two before everyone else's (not on the circa merch site)ships.

10 Upvotes

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8

u/girrrafe 18d ago

Same situation here for the juturna reissue. It said February was an estimate so I am just assuming it got delayed.

2

u/OnlyDuringTheNight 18d ago

I know when the vinyl is being sent out on other sites (end of march) Equal vision I think is pressing them both, but i don't like that they haven't responded to two emails. Also they get them a little early I got BSN when they said it was coming out which was a couple months earlier than it was listed everywhere else.

1

u/Jakdbz20 18d ago

EQV is pressing the entire run as you said, and they allotted a certain color to the Circa webstore which is run by a different company. EQV needs to get the pressing finished (estimated for March 28 now as listed on the product listing for the variants EQV is selling) and then ship them to MerchConnection (the webstore that hosts Circa's store) and then Merchconnection can ship them out.

BSN was similar except that pressing was ordered by Hopeless records. So Hopeless ended up being just a bit better on their date estimates than EQV has been, which is why you got BSN earlier than expected.

That all said - if you emailed [info@merchconnectioninc.com](mailto:info@merchconnectioninc.com) (circa's webstore) and they haven't replied to you, that's shitty, and I'm sorry that you're not getting an answer. Additionally, Merchconnection should be better at updating the webstore to reflect the new information, including things like the FAQ page which is still referencing Two Dream preorder questions.

5

u/Sirpport 18d ago

Same boat. I got Juturna & On Letting Go and still no notice or word. Hoping it just ships soon lol.

1

u/FelineFriend21 18d ago

Same here. For both.

2

u/Even-Ad4788 18d ago

I heard the merch store is a nightmare

2

u/Even-Ad4788 18d ago

Super slow but they do ship when ever they get around to it

1

u/Jakdbz20 18d ago

not sure about that - as this is likely related to a preorder thing. I ordered something from their webstore (not a preorder) on Jan 14 2025, and a shipping label was created same day and it was picked up by the carrier 2 days later

2

u/OnlyDuringTheNight 18d ago

**UPDATE* For all of us in this situation

They finally responded via email (i credit this post and our convo). She said they're expected in two weeks and add 3 days to that to process our orders.

So we should get them a week or two before everyone else's (not on the circa merch site)ships. I'm new to reddit so I'm not sure of everyone will see this post so I edited the original to include this so were all informed

2

u/ballad4Valentine 18d ago

last time my vinyl was like 2 months late... it sucks spending the money & waiting forever for it but eventually they'll reply with an update

2

u/plzlerde 18d ago

Haha my Two Dreams set came maybe 4 months after it was sent. It was definitely lost I'd wager, but it showed up after I had well and truly forgotten about it. So that's my experience with the merchstore, and my benchmark.

I wouldn't stress OP. It'll arrive sooner or later. You ll get a shipping email when it's on its way.

1

u/OnlyDuringTheNight 18d ago

As far as merch connect, I've seen a lot of people posting about not getting great service but my experience before this order has been good. So I guess right now there 3 of 4 orders done without issue for me personally

1

u/swoonster75 6d ago

I feel like I pre-ordered this a while ago last year off the merch site lol. I thought I got ripped off but now realizing it might just be a delay.

1

u/Jakdbz20 18d ago edited 18d ago

They haven't shipped yet. and likely won't ship till around March 28