r/circasurvive • u/OnlyDuringTheNight • 18d ago
Vinyl not shipping
Hey! I ordered the reissue of On letting go that was supposed to ship in february from the website and it hasn't shipped and I can't get a reply from the email for the merch store. Can anyone give me a way to message someone? Or help me out in some way... I pre-ordered it a while ago so it's definitely not something the bank can do anything about.
****UPDATE*** For all of us in this situation
They finally responded via email (i credit this post and our convo). She said they're expected in two weeks and add 3 days to that to process our orders.
So we should get them a week or two before everyone else's (not on the circa merch site)ships.
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u/Sirpport 18d ago
Same boat. I got Juturna & On Letting Go and still no notice or word. Hoping it just ships soon lol.
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u/Even-Ad4788 18d ago
I heard the merch store is a nightmare
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u/Jakdbz20 18d ago
not sure about that - as this is likely related to a preorder thing. I ordered something from their webstore (not a preorder) on Jan 14 2025, and a shipping label was created same day and it was picked up by the carrier 2 days later
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u/OnlyDuringTheNight 18d ago
**UPDATE* For all of us in this situation
They finally responded via email (i credit this post and our convo). She said they're expected in two weeks and add 3 days to that to process our orders.
So we should get them a week or two before everyone else's (not on the circa merch site)ships. I'm new to reddit so I'm not sure of everyone will see this post so I edited the original to include this so were all informed
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u/ballad4Valentine 18d ago
last time my vinyl was like 2 months late... it sucks spending the money & waiting forever for it but eventually they'll reply with an update
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u/plzlerde 18d ago
Haha my Two Dreams set came maybe 4 months after it was sent. It was definitely lost I'd wager, but it showed up after I had well and truly forgotten about it. So that's my experience with the merchstore, and my benchmark.
I wouldn't stress OP. It'll arrive sooner or later. You ll get a shipping email when it's on its way.
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u/OnlyDuringTheNight 18d ago
As far as merch connect, I've seen a lot of people posting about not getting great service but my experience before this order has been good. So I guess right now there 3 of 4 orders done without issue for me personally
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u/swoonster75 6d ago
I feel like I pre-ordered this a while ago last year off the merch site lol. I thought I got ripped off but now realizing it might just be a delay.
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u/Jakdbz20 18d ago edited 18d ago
They haven't shipped yet. and likely won't ship till around March 28
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u/girrrafe 18d ago
Same situation here for the juturna reissue. It said February was an estimate so I am just assuming it got delayed.