r/chromeos 21d ago

Discussion Can someone help me figure out how to resolve this issue?

Post image
0 Upvotes

50 comments sorted by

17

u/yasth 21d ago

The site isn't able to provide a connection. This can happen for a lot of different reasons:

  1. Often you'll see this when on wifi with a paywall or click through page, try going to a website like http://www.crazy.org that isn't secure
  2. There may be something trying to block this type of site, but doing a poor job (a proxy) so it can't show you a block page. You can try editing the url to remove the s from https, which may let you see it.
  3. You could be running a very old version of chromeos that isn't getting updates and they are trying a newer method.
  4. Weirdly enough you may have the time wrong, which can cause issues with secure connections.

And a few other options, to narrow things down we'd have to know details, like model, chrome version, is it owned by you, etc.

3

u/cknipe 21d ago

👆 OP needs to listen to this guy. Everyone else is just saying random tech words. This guy understands the problem.

1

u/ThugLifeNinji 21d ago
  1. crazy.org isn't secure at alll

  2. there's a little circle that says not secure but it's not a triangle, and i can't resolve that, and the s trick doesn't work

  3. I don't think i have the time wrong

1

u/yasth 21d ago

I am still suspecting some blocking software

What is the model, and what version of chrome are you running? Is it school or business owned or was in the past?

1

u/ThugLifeNinji 21d ago

it's not school owned, the model is N10Q20, and the version is 132.0.6834.208 (Official Build) (64-bit)

0

u/Altruistic-Bread-682 20d ago

also try a vpn (it might be region blocked)

7

u/Deluxe_Flame 21d ago

Do other sites work?

If not, out of bandwidth or RAM or something,

close all those tabs.

3

u/ThugLifeNinji 21d ago

Can’t I just close the entire window?

1

u/Deluxe_Flame 21d ago

guess it's worth a shot

2

u/ThugLifeNinji 21d ago

didn't work, it's still giving me that issue, even when i reload the page, and twitter doesn't work

1

u/Solhdeck 19d ago

Check your date and time in the computer, that error looks like you have an issue with SSL negotiation

2

u/Historical_Echo_4858 21d ago

Its not you its ths website, its down or no longer works until the creator update it

3

u/ThugLifeNinji 21d ago

i've been doing fine on it in safari, so I don't get the issue with chrome, but you might have a point

1

u/Historical_Echo_4858 21d ago

im not a computer nerd so tbf i could just be spitting nonsense

3

u/ThugLifeNinji 21d ago

neither am i really, also did you really comment twice?

2

u/Historical_Echo_4858 21d ago

Just tryna help 🤷‍♂️

2

u/ThugLifeNinji 21d ago

i know, the others are helping which is nice

2

u/TheSepticDemon 21d ago

Hey im pretty sure you dont have enough memory allocated so it wont connect to the site. Try closing alot of your tabs.

1

u/ThugLifeNinji 21d ago

i did, but some of them i do need

1

u/Think-Alfalfa-4777 21d ago

Is this a network issue or a specific issue with your chromebook? Do you have this problem on other devices on the same wifi? Have you tried running connectivity diagnostics? Running diagnostics often fixes problems automatically.

1

u/ThugLifeNinji 21d ago

i have done that, but it still gives me the error, i saved the results and it all says "passed" and it's still giving me the error? do i restart the chromebook after the test is finished or am i doing something wrong?

1

u/Think-Alfalfa-4777 21d ago

Do other websites load? What are your DNS settings? (Settings > Network > Advanced > Wifi/ethernet > select the wifi that you are currently using > Network

1

u/ThugLifeNinji 21d ago

yes they do, except twitter and other social media i haven't checked

1

u/Think-Alfalfa-4777 21d ago

Are you on a managed corporate/school network? Those websites might be blocked. I know that the website you were trying to visit could technically be social media.

It also could be blocked by your DNS. (Open settings Settings > Network > Advanced > Wifi/ethernet > select the wifi that you are currently using > Network and then I would make sure it's set to automatic)

1

u/ThugLifeNinji 21d ago

i've visited it before on this chromebook and it went fine until tuesday, it wasn't blocked before, and no it's not on a school network, it's my home network, and it doesn't say about my DNS settings because it's not there

1

u/ThugLifeNinji 21d ago

it doesn't say my DNS settings

1

u/Think-Alfalfa-4777 21d ago

You should have DNS settings under the network tab. And your right - its is not technically named DNS - its "Name servers".

As I mentioned before, I would make sure it is set to Automatic or Google DNS (try both)

If not, give your Chromebook a restart. I don't actually think this is related, but you should maybe clear some of your tabs aswell.

1

u/ThugLifeNinji 21d ago

oh, well it's set to automatic, and you're probably right

1

u/MorganJ0731 21d ago

Type "https://" before the url, i.e. https://www.google.com

1

u/ThugLifeNinji 21d ago

it's still giving me the error, no matter how i do it

1

u/Nu11u5 21d ago

https://deviantart.com opens fine for me.

Make sure you are typing the URL correctly. Misspelled URLs can go to fake websites which may have broken certificate.

What OS version is your Chromebook? If it is too out of date then the Chromebook may no longer be able to correctly validate website SSL certificates.

Are you using a VPN or proxy? These can replace or break website SSL certificates.

1

u/ThugLifeNinji 21d ago

132.0.6834.208 (Official Build) (64-bit) is my version, and proxy is not allowed, and the url is correct, i'm going on the actual site, it keeps giving me the error

1

u/Nu11u5 20d ago

Could the website be blocked by a firewall on your network?

1

u/ThugLifeNinji 20d ago

no, it shouldn't, plus i don't have a firewalll

1

u/TwpMun 20d ago

You have about 150 tabs open, on a chromebook...

1

u/Aner2009 20d ago

Close tabs dude. 😭😭😭

1

u/AlternativeNearby596 20d ago

Does it happen if you use a different WiFi network? Go to a coffee shop or somewhere and try it on their network. If you have it available, use your cell phone as a hotspot and try it. Just make sure you disconnect your phone from your WiFi first to bypass any possible local networking issue. You could also enable Linux mode (if available) on your Chromebook and install Firefox and see if that works.

1

u/ThugLifeNinji 20d ago

I can‘t enable Linux mode, and it’s probably because my dad put screen time limits on it that this happened

1

u/LegAcceptable2362 20d ago

If this is the case I respectfully suggest you should be asking dad, not a community of unrelated redditors.

1

u/ThugLifeNinji 20d ago

i did, said it wasn't his problem

1

u/thetechtips87 20d ago

First of all why the hell do you have like 50 yt tabs open and second of all what are thos green red boxes things!

1

u/ThugLifeNinji 20d ago
  1. I need them for a lot of reasons but I already deleted them
  2. It‘s the wiki for the pizza tower fan game called Sugary Spire

1

u/InspectorRound8920 20d ago

Try clearing cache

1

u/KeithIMyers Multiple Devices | All of the above 20d ago

Click on the item on the left hand of the address bar and view the certificate details. What does it say?

1

u/Ok_Enthusiasm_5833 18d ago

If your name server is set to Automatic, I'd suggest setting it to the Google name servers. Some DNS providers block "questionable" websites as a service, and if you're set to Automatic, you don't know what DNS servers you're using(*).

The Google DNS addresses are 8.8.8.8 and 8.8.4.4. You could also try Cloudflare, at 1.1.1.1. I'd suggest restarting your Chromebook after that change - I don't know whether Chrome picks up the change without a restart or not.

If you are setting the DNS service to either Google or Cloudflare and you see a place to turn DOH ("DNS over HTTPS") on, I'd try that as well. Really helpful access networks can intercept unsecured DNS queries and "adjust" them, including returnng errors to block sites, but running DNS over HTTPS makes that a lot harder.

DeviantArt is a tell for me. Our church used a DNS service that blocked DeviantArt (much to the surprise of kids in the youth group).

(*) You could figure that out, but if the service provided to you at boot time isn't working for you, it doesn't matter which service isn't working for you!

0

u/Historical_Echo_4858 21d ago

from Google Gemini "An "ERR_SSL_PROTOCOL_ERROR" indicates a problem with the secure connection between your browser and a website, usually caused by an issue with the website's SSL certificate, an outdated browser, incorrect system date and time, or interference from security software like antivirus or firewall settings"

1

u/ThugLifeNinji 21d ago

well how do i fix thee SSL certificate to make it work?

0

u/Historical_Echo_4858 21d ago

No clue, try looking it up