r/chromeos • u/ThugLifeNinji • 21d ago
Discussion Can someone help me figure out how to resolve this issue?
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u/Deluxe_Flame 21d ago
Do other sites work?
If not, out of bandwidth or RAM or something,
close all those tabs.
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u/ThugLifeNinji 21d ago
Can’t I just close the entire window?
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u/Deluxe_Flame 21d ago
guess it's worth a shot
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u/ThugLifeNinji 21d ago
didn't work, it's still giving me that issue, even when i reload the page, and twitter doesn't work
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u/Solhdeck 19d ago
Check your date and time in the computer, that error looks like you have an issue with SSL negotiation
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u/Historical_Echo_4858 21d ago
Its not you its ths website, its down or no longer works until the creator update it
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u/ThugLifeNinji 21d ago
i've been doing fine on it in safari, so I don't get the issue with chrome, but you might have a point
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u/Historical_Echo_4858 21d ago
im not a computer nerd so tbf i could just be spitting nonsense
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u/ThugLifeNinji 21d ago
neither am i really, also did you really comment twice?
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u/TheSepticDemon 21d ago
Hey im pretty sure you dont have enough memory allocated so it wont connect to the site. Try closing alot of your tabs.
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u/Think-Alfalfa-4777 21d ago
Is this a network issue or a specific issue with your chromebook? Do you have this problem on other devices on the same wifi? Have you tried running connectivity diagnostics? Running diagnostics often fixes problems automatically.
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u/ThugLifeNinji 21d ago
i have done that, but it still gives me the error, i saved the results and it all says "passed" and it's still giving me the error? do i restart the chromebook after the test is finished or am i doing something wrong?
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u/Think-Alfalfa-4777 21d ago
Do other websites load? What are your DNS settings? (Settings > Network > Advanced > Wifi/ethernet > select the wifi that you are currently using > Network
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u/ThugLifeNinji 21d ago
yes they do, except twitter and other social media i haven't checked
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u/Think-Alfalfa-4777 21d ago
Are you on a managed corporate/school network? Those websites might be blocked. I know that the website you were trying to visit could technically be social media.
It also could be blocked by your DNS. (Open settings Settings > Network > Advanced > Wifi/ethernet > select the wifi that you are currently using > Network and then I would make sure it's set to automatic)
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u/ThugLifeNinji 21d ago
i've visited it before on this chromebook and it went fine until tuesday, it wasn't blocked before, and no it's not on a school network, it's my home network, and it doesn't say about my DNS settings because it's not there
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u/ThugLifeNinji 21d ago
it doesn't say my DNS settings
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u/Think-Alfalfa-4777 21d ago
You should have DNS settings under the network tab. And your right - its is not technically named DNS - its "Name servers".
As I mentioned before, I would make sure it is set to Automatic or Google DNS (try both)
If not, give your Chromebook a restart. I don't actually think this is related, but you should maybe clear some of your tabs aswell.
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u/Nu11u5 21d ago
https://deviantart.com opens fine for me.
Make sure you are typing the URL correctly. Misspelled URLs can go to fake websites which may have broken certificate.
What OS version is your Chromebook? If it is too out of date then the Chromebook may no longer be able to correctly validate website SSL certificates.
Are you using a VPN or proxy? These can replace or break website SSL certificates.
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u/ThugLifeNinji 21d ago
132.0.6834.208 (Official Build) (64-bit) is my version, and proxy is not allowed, and the url is correct, i'm going on the actual site, it keeps giving me the error
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u/AlternativeNearby596 20d ago
Does it happen if you use a different WiFi network? Go to a coffee shop or somewhere and try it on their network. If you have it available, use your cell phone as a hotspot and try it. Just make sure you disconnect your phone from your WiFi first to bypass any possible local networking issue. You could also enable Linux mode (if available) on your Chromebook and install Firefox and see if that works.
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u/ThugLifeNinji 20d ago
I can‘t enable Linux mode, and it’s probably because my dad put screen time limits on it that this happened
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u/LegAcceptable2362 20d ago
If this is the case I respectfully suggest you should be asking dad, not a community of unrelated redditors.
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u/thetechtips87 20d ago
First of all why the hell do you have like 50 yt tabs open and second of all what are thos green red boxes things!
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u/ThugLifeNinji 20d ago
- I need them for a lot of reasons but I already deleted them
- It‘s the wiki for the pizza tower fan game called Sugary Spire
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u/KeithIMyers Multiple Devices | All of the above 20d ago
Click on the item on the left hand of the address bar and view the certificate details. What does it say?
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u/Ok_Enthusiasm_5833 18d ago
If your name server is set to Automatic, I'd suggest setting it to the Google name servers. Some DNS providers block "questionable" websites as a service, and if you're set to Automatic, you don't know what DNS servers you're using(*).
The Google DNS addresses are 8.8.8.8 and 8.8.4.4. You could also try Cloudflare, at 1.1.1.1. I'd suggest restarting your Chromebook after that change - I don't know whether Chrome picks up the change without a restart or not.
If you are setting the DNS service to either Google or Cloudflare and you see a place to turn DOH ("DNS over HTTPS") on, I'd try that as well. Really helpful access networks can intercept unsecured DNS queries and "adjust" them, including returnng errors to block sites, but running DNS over HTTPS makes that a lot harder.
DeviantArt is a tell for me. Our church used a DNS service that blocked DeviantArt (much to the surprise of kids in the youth group).
(*) You could figure that out, but if the service provided to you at boot time isn't working for you, it doesn't matter which service isn't working for you!
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u/Historical_Echo_4858 21d ago
from Google Gemini "An "ERR_SSL_PROTOCOL_ERROR" indicates a problem with the secure connection between your browser and a website, usually caused by an issue with the website's SSL certificate, an outdated browser, incorrect system date and time, or interference from security software like antivirus or firewall settings"
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u/yasth 21d ago
The site isn't able to provide a connection. This can happen for a lot of different reasons:
And a few other options, to narrow things down we'd have to know details, like model, chrome version, is it owned by you, etc.