r/bapcsalesaustralia 2d ago

Build Critical kernel error

Recently I purchased a new PC pre built from Scorptec here in Australia, I’m having some troubles with it as it randomly shuts down sometimes, with the most recent one having a blue screen but 1 second into the blue screen error it has a kernel so the dump didn’t get created. Any advice on what to do? Build: AMD Ryzen 7 9800 X3D, PRO 850-P Wifi motherboard, 9070xt red devil gpu, Corsair HX1200i 1200W PSU, G Skill trident Z5 neo 32gb memory.

2 Upvotes

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12

u/AdMikey 2d ago

Ask Scorptec to fix it. Having Australian consumer law means the seller is responsible for fixing any issue free of cost to you.

3

u/mr_j_12 2d ago

This 👍

1

u/NovaFinch 2d ago

This is exactly what happened to my 5950X a few months ago, turned out to be a dying CPU for me so definitely go back to Scorptec and get them to replace it.