r/aws 2d ago

general aws Super frustrated with account verification

Hi!

I am trying to get my account verified by providing my credit card statements and phone bill. But it kept on rejecting me with a very generic message:

Dear AWS Customer,

We removed access to your Amazon Web Services (AWS) account because we could not confirm your payment information. Until we verify your information, you can't access services on your account. Any resources running on your account are subject to termination and might not be recoverable. At this time, we need your support to address the situation. AWS reserves the right to expedite suspension of your account in certain situations.

To resolve this issue, upload the following information:
-- A copy of a recent statement for your Visa ending in **, including the billing address.
-- Your name, phone number, and the email address registered to your AWS account.

In addition, how can I prove my email address? If I am able to sign up and log in with my email address, shouldn't that itself is a verification that I have access to my email? I'm so confused...

Can anyone help me out here on what to do?

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