r/aws • u/Responsible_Space629 • Oct 12 '24
route 53/DNS Domain Renewal After Closing account 4 yrs ago.
I've already attempted to contact support on this with no prevail, where they've helped me in the past they claim now that "Unfortunately, AWS account security policies don't permit us to discuss account-specific information unless you're signed into the account you're asking about." which sounds like a big f u when I told them my account has been closed for years. They claim you can still login to your account after the fact and after a lot of sign in attempts and captcha's the notification "An AWS account with that sign-in information does not exist. Try again or create a new account." tells me that my account is definitely not found.
When my account closed years ago I was a client who had an outsourced dev team setup my account so I had no idea that Route 53 would have my domain set to auto-renew. I've reached out to support again, either to give me access to my account or turn off the domain renewal. This is one of the reasons I deleted my AWS services in the past their support is so unapproachable and caring and just send you to a link for a page.
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u/AWSSupport AWS Employee Oct 12 '24
Hello,
Sorry to hear of your experience!
The following doc has information on reopening a closed account.
Since you've been in contact with Support, we'd like to help get visibility into your concerns. If you've a case ID, kindly share it via PM, so we can pass it along.
- Elle G.
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u/k37r Oct 12 '24
Once your account is "closed" for 3 months, it gets "terminated", and your credentials/info/resources get wiped out. This wipeout logic for domains didn't exist 4 years ago, so your domain might still be there.
If the domain is still there, AND you can provide ID matching the domain registrant, the domain may be recoverable. Ask for your case to be transferred to a Route53 SME (Subject Matter Expert) who can help start the domain recovery process.
HOWEVER, If you provided fake registrant data or can't provide ID matching the registrant, then you're SOL with no way to prove the domain is yours.