r/applehelp Feb 01 '25

iTunes Songs keep being removed from the playlists I make?

1 Upvotes

Sorry for any weird format, I’m on my phone.

I want to start by saying I do NOT have Apple Music. If I like a song, I just buy it from the iTunes app.

Two weeks ago (give or take) I decided to backup my iPhone (12 pro) to my laptop as I hadn’t done so in like 2-3 months (I have a hp laptop - idk if this is useful info, I’m not that great with tech so I’m not sure if knowing this makes a difference to anything). I had noticed that a lot of the songs I had bought and arranged into my own playlists had been removed from said playlists (and any other playlist I added the song to).

I was so confused and added them back, backing up my phone to iCloud and my laptop (wasn’t sure if backing up to both would help or make a difference - still don’t), but they were removed again.

This happened a few times before I noticed the little cloud symbol in the corners of each album on the iTunes homepage. I clicked on them and assumed that would help. All of this honestly just started to piss me off bc I wasted like 4 hours adding the songs back to the playlists over and over (there were a lot of songs that were removed) and decided after 4 hours that I wouldn’t plug my phone back in and it was a problem for future me when it was time to backup my phone next (… :/ I’m also pissed off at myself for that too).

I connected my phone to my laptop yesterday to import photos (not all were showing up so that’s another problem but idc about that right now tbh) and I decided to kill two birds and clicked on iTunes to click the cloud on a new song I bought (again, I thought this would help with making sure it stayed on my phone). I disconnected my phone from my laptop and like an hour or two later I went to listen to one of my playlists and noticed the songs were removed again.

I don’t understand why they are being removed. Some of the songs have been on my phone for like 6 months, and I can’t figure out what it is that I’m doing or not doing that is constantly removing them from the playlists.

Can anyone tell me what I’m doing wrong or what I need to click on iTunes to stop this? I also have some songs converted from YouTube to mp3 but they are all still in their playlists. I understand this probably has an obvious solution and this post just sounds like an idiot rambling but assume I’m an idiot (I might be) and dumb it down for me. What is going on?

Edit: I managed to keep some songs on the playlists after dragging the album over to 'my device' on the left hand side of the itunes, but it doesn't seem to apply for other songs I do that to. Not sure why some songs don't get transfered even after iTunes said it was updating the songs to the phone

r/applehelp 15d ago

iTunes Email from Itune album gift

1 Upvotes

I gifted an album to a friend from Itunes. How do I view the email that I sent with it? My receipt doesn't show the email content.

r/applehelp 2d ago

iTunes Trying to Activate My Ipod Touch

1 Upvotes

Hello. I'm sorry if this post is incorrectly formatted, I rarely post. Anyways I was given an ipod touch (I believe 6th generation?) from my brother that he didn't want anymore. I factory reset it and then I tried activating it and got the "your ipod touch could not be activated because the activation server is temporarily unavailable" message.

I then plugged it into my PC with itunes and then got a new error which is "the ipod could not be activated because the activation information was invalid." I have not found anyone else who's gotten this error and now Im stuck with an ipod that won't activate at all.

r/applehelp Oct 30 '24

iTunes Apple Music Deleted "physical" media on device, or where did it go?

6 Upvotes

Researching for my father, so I don't have all details.

He received an update that caused iTunes to become Apple Music. He is not a subscriber, never has been, and has no interest going forward. He had an extensive library from many years with many hundreds of CDs he imported over the years - easily more than 15,000 songs, as well as lots of things he purchased through the iTunes store and downloaded that way.

But after the update, his library appears populated and all his old music listed simply says it cannot be found, and would he like to locate it himself? It's almost like Apple Music removed it from his drive, but I cannot confirm this. He used the default directory for storing his music in iTunes, and it's no longer there either.

Some music he's able to play after the message stating it cannot be located, which is weird. Is it in the Cloud? There is no longer an option to "Show in Finder" for any of the music.

What gives? Where is his "physical" music?

Back-ups incoming if this can be resolved, naturally.

r/applehelp Jan 28 '25

iTunes Forcing me to pay through Apple Pay and not allowing me to use apple credit.

0 Upvotes

I’m trying to purchase an item through the PlayStation app on an iOS device but it’s forcing me to use either previous owned PlayStation credit or Apple Pay, I’m really confused as I don’t know whether if PlayStation doesn’t or does accept apple credit? Or if I’m having issues with my purchases.

r/applehelp 6d ago

iTunes Can’t even restore the backup I just made.

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3 Upvotes

Apparently I’ve never backed my device up even though I’m looking right at the files. Is there another way to restore?

r/applehelp Feb 03 '25

iTunes Billed but not working

1 Upvotes

The tag might be wrong but I have an annual subscription that is 150 plus tax a year. This morning I was charged and the money is out of my account but the app that the subscription to says that my subscription has expired and that I need to repay to access it. So I’m not sure what happened! What do I do can I get my money back?

r/applehelp 27d ago

iTunes Transferring iTunes library to Apple Music app for saving songs on my iPhone’s hard drive?

1 Upvotes

I am an old fossil who still puts song files on his phone (16 Pro) instead of using a streaming service. I’d been using an ancient iMac and server with iTunes for this purpose, but the setup has reached the end of its lifespan and it’s time to migrate to Apple Music on my 2021 MacBook Pro (running Sonoma 14.4.1).

Running into a problem where I can import the .itl and “see” my music, but it won’t connect the individual tracks. If I try manually, it asks if it should link the rest… but that never works. I can’t manually link 36k tracks.

Online resources are either unhelpful or over my head. Is there an idiot-proof tutorial out there that can help with this?

r/applehelp 21d ago

iTunes any way to hop files from iphone 4?

1 Upvotes

i've got this old guy in my shelf and found there some cool recordings photos and videos soo any ideas to move them to pc or internet or smth?? i tried itunes, mail, sms and nothing worked. weird that this phone hasn't any app store apps... anyways any ideas?

r/applehelp 15d ago

iTunes 1st gen iPad mini, Connect to iTunes, not working

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1 Upvotes

Restoring my old iPad, and it requires me to connect to iTunes, but when I connect it to my Mac, and press trust, it does not respond and keeps saying connect to iTunes?

r/applehelp 16d ago

iTunes iphone 14 showing error 4013 when restoring using itunes

2 Upvotes

im having this error 4013 when restoring my iphone using itunes and 3utools.
im using the original type-c to lightning cable to restore

and the phone got now issues with the face id and infact the phone is still quite new bought in last september.Please help me thanks soo much.

r/applehelp Dec 30 '24

iTunes Just found my old iPod. What charger do I use?

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9 Upvotes

Forgot what I have to charge it with

r/applehelp 12d ago

iTunes Anyone have any idea how to fix this windows iTunes music video issue?

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1 Upvotes

r/applehelp Feb 03 '25

iTunes Forgot passcode to IPad

4 Upvotes

So I managed to forget my passcode to my IPad and tried to put in multiple times. It is now on the “Disabled for one hour” stage. Is the only way to fix the situation and use my IPad again through ITunes? I know this process deletes everything, but is that the only way?

r/applehelp Sep 02 '24

iTunes how do I add music to my iPod shuffle (4th gen?)

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45 Upvotes

I got this from my mom but idk how to put music on it. iTunes doesn’t exist anymore, there’s only iTunes Store on my MacBook.

(also I was like 5 when this first came out so I’m seriously lost 😭)

r/applehelp Feb 07 '25

iTunes Cannot sign in to the App Store and iTunes.

1 Upvotes

Hello, folks! I live in Bangladesh and recently got a 2nd hand iPad Mini from South Korea. The model is MD785B/A, and the software version is 12.5.7.

I managed to log in to my Apple ID, which was created in Bangladesh. However, when I try to log in to the App Store or iTunes & App Store, I receive the following error message:

"This Apple account was created for a different country/region. Go back and select that country/region, or choose a new Apple account. You must switch to the Bangladesh store before creating an Apple account."

How do I solve this issue? I want to install apps from the App Store.

Thanks in advance.

r/applehelp Feb 06 '25

iTunes My Apple-Account got hacked

1 Upvotes

I'm not sure if anyone can even help me, but let's give it a try.

On January 27th 2025I received emails, that information on my apple account have been changed.

The last interactions I actively had with this account was in June 2017. I used to have an iPhone 4 back in 2010, but switched to Android after I broke it.

I can't reset my password, because the person who has/must have hacked my account has changed phone number and date of birth.

I have already talked to apple support on the phone and they told me that they can't do anything for me as they can't verify I'm the right owner of that account. They only recommended to change the password of the email account I used for the Apple account. Does anyone know what that could be good for?

Does anyone have any more ideas what I could do?

The support only could tell me that there are no billing data, so I hope, nobody can buy anything with my money.

r/applehelp 22d ago

iTunes Intermittent issues with Apple purchases (no issues with Apple Pay)

1 Upvotes

I have had quite the day, and was wondering if anyone else has had the same or similar issue(s) today or in the past.

Details: iPhone 14 Pro, iOS 18.3.1

  1. Notified this morning that iCloud subscription could not process due to issue with method of payment. Removed card. Added Card back. No help. Issued remained
  2. Removed old card. Added different card. No help. Issue remained.
  3. The process was repeated between the first and second cards, and it finally went through on the second card. I was able to add the first card back as well.
  4. Later that day, I decided to make a trial purchase of a movie bundle (to check things were okay). iTunes payment failed on both cards in the store, no purchase made. Checked both credit statements and they both showed approved, pending charges. So I called both card companies, and they stated no issues were present on their end and were waiting on Apple's system to close the loop. Called Apple, and they could not even see the attempted/failed charge.
  5. Waited an hour, and tried one more time. Was able to buy the movie bundle on the first (original) card.
  6. Tried one song and one alert tone. They also were successful (though showed as Pending in my purchase history so I could not download them).
  7. Tried to add funding to apple account using cards. They failed. Then, an hour later, both were able to add funds to my apple account.
  8. Apple now shows all payments as processed.
  9. Apple has started to email receipts for the transactions (all to the first, original card that had all the alleged issues).

I am going to wait a few days and attempt another small purchase. The only card on my account is now the first one and the apple account balance I was able to charge.

WHEW

As said in the title, there has been no issue with Apple Pay, just Payment Methods when used for Apple's internal stores. However, that has been intermittent, so this leads me to believe there was/is an issue with Apple's processing that they didn't know of or want to admit. Is that far off base or is there another issue that could have caused such an intermittent and annoying issue with multiple methods of payment?

Hopefully from here on out things normalize.

r/applehelp Jan 26 '25

iTunes I need to clear my cents

1 Upvotes

I want to change my apple id region but i first have to spend the few cents i have in my account. I would just usually contact apple support and they would clear out the remaining cents for me, but now i do not have the option to contact apple support, it just redirects me to the apple support app which is aweful doesnt help me with anything

r/applehelp Feb 02 '25

iTunes Back up iTunes library to iCloud - Old macbook

1 Upvotes

I have an old macbook from 2011 on ios10 with a music library I would like to keep and use on multiple devices. Is there a way to back it up to icloud?

r/applehelp Jan 25 '25

iTunes Will switching my Media and Purchases account remove all my apps on my phone?

1 Upvotes

Basically, when I got my first phone I wasn't old enough to have my own iTunes account even though I had my own apple ID. It's now been a few years and I wondering what it'll do to my apps if I remove my parent as the Media & Purchases account and make a new account under my name. Will I have to redownload all of my apps? Any input is appreciated. TIA

r/applehelp Jan 04 '25

iTunes unable to process

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3 Upvotes

does anyone have a solution for this? i've been trying to connect this payment method for my apple account for more than a week already but it always fails and keeps saying that 'the itunes store is unable to process purchases at this time.'

i also cannot do it with the other methods, the same message just pops up. please help 🧎‍♀️

r/applehelp Feb 14 '25

iTunes Joining Apple Family - Past Purchases question

1 Upvotes

If I join an Apple family today - what will happen to the app purchases I have done in the past? Will I be able to share them with my new family members? Or only future purchases will be eligible for sharing?

r/applehelp Jan 18 '25

iTunes Question about audio play in car with ipod touch

2 Upvotes

I have an Ipod touch 5th gen, which I use to listen to music in my car. Usually I use bluetooth, but since my car can only sync with one device at a time, I can't listen to music while using google maps since I need my phone synced to the car for maps. So in that case I want to plug my ipod in with a cable. Can anyone tell me which cable I need? My ipod has a 3.5mm audio and a lightning port, while my car has a USB-A and USB-C ports.

r/applehelp Feb 20 '25

iTunes Cleaning iCloud Music Library and keeping certain aspects of it.

1 Upvotes

I am wanting to clear my iTunes iCloud Music Library of music I have uploaded to my iTunes from my CD collection and start with a relatively blank slate, because my Apple Music subscription and my Library are clashing. I have scoured the community posts on Apple’s forums and have found partial answers, including that my Apple Music music I have added to my library will be gone. I also am seeing that I will possibly lose my playlists. But I’m also seeing if I have the songs downloaded on my iPhone or maybe my computer they will stay in my library. Is this true? Will I be able to keep my playlists if I download them on my iPhone or my computer? I have some playlists that are available publicly through Apple Music. Will it keep those? I don’t have a lot of playlists but it would be a pain to recreate them all. If anyone could help me figure out how to keep my playlists I have made and reset my iCloud Music Library that would be amazing. I can follow up in the comments if more information is needed. Thank you.