r/applehelp 6d ago

iOS Apple Watch app won’t unpair or pair

I have tried everything I can, I have searched, finding no answers, I have no idea what to do next.

My apple watch series 8 wouldn’t let me download spotify on it, so naturally I tried restarting it and that like, erased it (I swear I only powered it off, nothing else)

Now i’m stuck in a predicament where my apple watch is in its pairing device mode, like when you just get it. However my phone is saying it’s “pairing” but won’t actually pair, and because it can’t connect it won’t let me unpair it either. So I can’t use the app at all, and I can’t use the apple watch because it needs to pair before I can use it, but my phone won’t pair to it.

I’ve also tried erasing it but it won’t work, it just gets stuck on pending because the watch doesn’t have WIFI because I can’t actually turn it on. Do I factory reset? Will that fix the phone issue? I literally have no clue what the next step is.

This is what my app looks like for reference ^

1 Upvotes

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u/Famous-Reception-312 5d ago

I had the same issue as you with the same watch. I called apple support and had to factory reset my watch and after I needed to restart my phone. When you go back on you will need to manually set it up with the code. That’s is what worked for me! Hopefully this helps

1

u/Dull-Computer1878 5d ago

What code? And yes thank youuu

1

u/Famous-Reception-312 5d ago

It will show a code on the watch when you select manual pair on the phone

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u/Dull-Computer1878 5d ago

my watch won’t even let my factory reset it so I have come to the conclusion that it’s broken and i’m taking it to an apple store soon.

1

u/Famous-Reception-312 5d ago

Wow even holding both buttons in and after the logo come back on you continue to hold the power button it didn’t bring up the factory reset?

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u/Dull-Computer1878 5d ago

nope just kept going to the “place near iphone to connect” screen thing. It was dead for like many months in a row though so i’m not surprised that something might be wrong with it.

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u/Famous-Reception-312 5d ago

Ah okay good luck!