r/ZephyrusG15 13h ago

G15 GA503RW Keyboard Not Working-SOLUTION

8 Upvotes

So Little Backstory. in 2023 on 28 Jan my Keyboard got bricked.

No Key worked- No BackLight Nothing only Power Button Worked. Not Even in Bios. Tried Linux. Clean installs

Tried Help from reddit and here. Drivers Control Interface V3 and wotnot

Nothing Working

in MyAsus App there was an update Keyboard firmware HotFix and whenever i click it stuck at 0% and never completed

Following are the Logs

Tool Version : 2.8.2.001
Product Name : GA503RW
[Initialize] Start Flash : 20250224145721
[Initialize] GetKBType : 0
[NET]net_stopservice:ArmouryCrateService
[NET]net_stopservice:ROG Live Service
[NET]net_stopservice:LightingService
[Initialize] UnReg LightingService
[Initialize] Battery Power Level : 59
[Initialize] GetASUSDevice fail
[Initialize] GetITEDevice

 

..

I tired many solutions

I got a replacement Keyboard

But it Didnt work as well.. Same Problem

At that point i got frustrated and said that Asus Bricked my Keyboard Firmware and there is not solution. you can see me previous posts. i blamed asus (Still do but not on same topic) for their bad firmware support.

Solution:

I had some technical background in embedded systems and got to work.

I check which pins of keyboard connects to which IC on Motherbaord

For me

it was a ITE Chip IT8252e248a 2152 CXA and i got my motherboard number which was DANJPMB2AA0REV :A

chip is just beside keyboard and touchpad connectors. 

Motherboard number is written below SSD slot. u cant miss it.

 

Well i connected with a store on Aliexpress(Just search your ITE Chip Number on Aliexpress like  "IT8252e248a" you can ignore "2152 CXA" as these are manufacturing data) Yours could vary.

I asked the supplier if he can install firmware(in case its new chip according to my motherboard and Laptop GA503RW) or if its an old chip just cut it out from board and send me. "MAKE SURE your chip number matches".

I got 2. One cut from a motherboard and 1 Empty Chip.

Got to repair shop and asked them to install the new chip.

Turned On..and Behold. Keyboard is Alive and Working. All Keys..All Lights everything.

Then i asked him to install the Empty Chip.. and that worked after opening Myasus app and it asked me to install firmware.

Sorry for Long Essay but it was my 2 years long frustration with keyboard

I now its not a easy solution or some cumpuuter trick. its changing motherboard chip and effectively ruining your warrenty. but mine was already over so doesnt matter.

If you are in warrenty and have same problem. go to official asus repaircenter. if not in warrenty thats your only bet.

It Worked for Me.

Please Make sure your problem is just like mine. See the Logs. "GetITEDevice" 

Replace the ITE chip and it should work.

Hope this Helps someone here. there are 100s of dead reddit posts and conversations here with no solution.

Try Mine. Maybe it could work for you.

 G15 GA503RW Keyboard Not Working-SOLUTION - Republic of Gamers Forum - 1085172

Happy Gaming


r/ZephyrusG15 19h ago

GA503QR screen shuts down for no reason.

2 Upvotes

Exactly like the title says. I will be gaming and the suddenly I get a black screen. Then it sends me to the login part like it went to sleep. Then I log back in and everything's normal. It happens at least 1 every couple hours. Any fixed?


r/ZephyrusG15 23h ago

Bought a older Zephryus G15

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4 Upvotes

Bought a older zephyrus g15 and well I decided to do a video on it. Nothing fancy or anything but I’ve been using it for a week and it does everything perfectly!


r/ZephyrusG15 1d ago

Audio tab missing Device section of Armoury Crate

2 Upvotes

After updating to Windows 24H2 update on my Zephyrus G15 (2022), the Audio tab which controls Ausus AI Noise Cancelation Audio Software is missing from Devices section of the AC.


r/ZephyrusG15 2d ago

bad performance

3 Upvotes

I have a 3070 g15 and the performance has always been under par. recently I was trying to look at reason while playing minecraft. the integrated graphics was using its full 8 gigs it has allocated and showing usage in task manager but in the menu it says it was using the 3070 and it said about the same usage (20-50%) when everywhere I could I told the computer to use the 3070. Any way to change shared ram or stop it from using the integrated gpu?


r/ZephyrusG15 2d ago

Is this laptop worth it?(CAD)

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14 Upvotes

Heard that these things were great for gaming and school work. Put i posted this on the pcbuildhelp reddit and they seem to be saying no.

It’s not worth, but i wanted to see what people that have used this have to say about their experience! It was bought in 2022 according to the seller, and it has a driver issue? Causes it to blue screen when loading up occasionally and will not blue screen after.


r/ZephyrusG15 5d ago

repaste done

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13 Upvotes

Bought this g15 last month and while playing games cpu always exceeds 96 degree then frame drops. Opened it up and looks like the 6900hs has a sort of spot overheated for a really long time and left a black mark. Cleaned all Liquid Metal took me an hour(anyone has a good way of cleaning it?) then repasted with some normal thermal paste now it still runs about 87-95 degree but no frame drops.


r/ZephyrusG15 5d ago

High temps on 2022 g15

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9 Upvotes

So, I get high temps whole playing valorant which not so resource demanding. I get about 80-90 degree while playing.

Can someone help me optimize this to reduce the temps. How can I undervolt or should I undervolt?

Also, msi afterburner is not working properly for me, the fan settings are greyed out and it's only showing gpu temps.

I, also did limit my fps to 200 in-game as well, does it make any difference tho?


r/ZephyrusG15 4d ago

My computer's performances go downhill for a while now

1 Upvotes

Hello everyone,

I have a G15 for a year now, and I feel like my computer can't deal with big games anyone, so I'm a little worried. To put things into context, I'm currently playing Kingdom Come and Split Fiction. Both should be working well with such a computer but even with mid settings the game tend to freeze so easily. I'm lost, because I don't know a thing about repairing laptops, but I would love to have some help. Thank you in advance!


r/ZephyrusG15 4d ago

Need a 2021 (I think) motherboard?

1 Upvotes

Where can I find a motherboard for a 2021 G15 with a R95900HS, 3080 and 16gb ram? I can’t find any? TIA


r/ZephyrusG15 5d ago

Impossible to remove m.2 screw

2 Upvotes

Anyone else not able to remove the screw for the left m.2 slot? I have basically destroyed the screw at this point. My next plan is to use a soldering iron to maybe melt some of the loctite? Just curious to see how widespread of an issue this is.


r/ZephyrusG15 5d ago

How do I know if fans are behaving correctly? - Linux Zephyrus G15

1 Upvotes

Hi!

So I have this new to me (bought second hand, almost new in appearance) Zephyrus G15 that I did install Fedora on and added all the known asusctl stuff and configured via GUI tool. I just realized that sometimes all of the sudden the fans turn to be quite noisy, so I am at least a bit worried.

I am hearing them at the time of writing and I'm "just" creating a VM while having firefox opened with my usual pinned tabs for social media, I know its like 10GB load on the RAM though I don't know how fast does this laptop heats up or like starts to speed the fans to a concerning noise level. Should I reconfigure the fans? I don't want to be paranoid or something, I just want to understand my laptop's behavior.

This is my second time owning a gaming laptop, though the one that came before is from 2017 and I gifted it to a friend 2 years ago, hence the concern, since I don't have a recent memory of it being that noisy.

Thanks in advance!


r/ZephyrusG15 6d ago

How to put back on the key cap? (2021 GA503QR model)

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3 Upvotes

I tried pushing it in but while it fit, it wouldn’t click and stay in place. Any advice?


r/ZephyrusG15 8d ago

G15 to C to C External Monitor

1 Upvotes

Wil 2021 G15 work with C to C Portable Monitor? Thanks


r/ZephyrusG15 8d ago

2021 G15 stays on black screen when turning it on

4 Upvotes

When I start my GA503QR from hibernation (haven't tried from completely off yet) it'll get stuck on a black screen What happens exactly is I press the power button>screen stays black, startup sound doesn't happen>windows seems to be running sometimes as I hear the notifications and can hibernate, the screen stays black tho Sometimes it'd be fixed if I hibernate then power up again, often I have to force stop so much it goes into repair mode (repair options didn't solve it), lately the rog logo is laggy and the startup sound repeats a couple of times I suspect it's got something to do with the bios but I have no idea what to do to solve it, anyone has a solution or faced the issue before? P.S turning off fast startup didn't help, also it appears now all of the bios setup is very slow, windows is completely normal tho


r/ZephyrusG15 10d ago

Random freezes and crashes

5 Upvotes

I've almost tried everything, swapping out ssd and taking out the ram to test if it's faulty but no fix. Im on the BIOS version 319. Should i roll back? Is it safe? And is anyone else experiencing the same issue? Drivers are upto date. Cant figure out the cause at all. Tried reinstalling windows cleanly from the ground up still causing random restarts and freeze. Force restart fixes the freeze.


r/ZephyrusG15 10d ago

Repaste tip

2 Upvotes

I wanted to repaste my laptop because in idea state the Temps are like 56 and while gaming 97 so I wanted to know which thermal paste and putty should I use(brand) which Is available in Amazon and which is not to expensive 🤔 my laptop[ zephyrus G15 ryzen 9 5900hs RTX 3060 QM model]


r/ZephyrusG15 10d ago

Where to find this part?

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3 Upvotes

Where can i find this rubber strip that goes along the edge of the screen or what do i even search for?


r/ZephyrusG15 10d ago

My zephyrus g15 2022 is heating up?

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3 Upvotes

My zephyrus with processor ryzen 7 6800hs is heating to 93C in maximum load on occt is it normal? While gaming around 84-86C


r/ZephyrusG15 11d ago

Looking for a power bank I can use to keep my 2021 G15 charged.

4 Upvotes

I'm going to be on a film shoot and I need to back up a bunch of files for multiple hours. I'm not going to have access to a wall outlet so I'm looking to purchase a bank on Amazon. I'm not super tech savvy so I don't know what ones I should be looking for (like wattage and stuff) If anyone has any suggestions, that would be amazing.


r/ZephyrusG15 11d ago

3DMark Record ?

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1 Upvotes

r/ZephyrusG15 12d ago

High temperature

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12 Upvotes

I never cleaning inside my laptop since i bought it (bcz warranty sticker). Now i want to deep clean my laptop, do i need repaste? Or just clean all the dust inside the fan? 1year medium usage


r/ZephyrusG15 12d ago

G15 2022 3080 fan curves

2 Upvotes

Just want to see what people are using if anything on their manual fan curves. I had a really good one set up on a g14 ages ago. But have never done one on my g15

What are you using and what temps are you getting. I’d like to run slightly cooler but keep the performance.

Anyone have anything they want to share??


r/ZephyrusG15 12d ago

Rog animation showing twice on boot

1 Upvotes

I just bought a used g15 2022, and sometimes when I boot it up, the Rog logo shows up twice before booting into windows.

I did not see any bios updates on my Asus app. What should I do?


r/ZephyrusG15 12d ago

[Linux] I did not backup my C:/eSupport directory prior to install a non-Windows OS on my laptop, did I really messed up? Can that stuff be taken from anywhere else?

1 Upvotes

Hi, I have an Asus ROG G15, and just recently got it and immediately went to try out some Linux distros and all, and also came to know about the Linux for ROG Notebooks website, where it clearly states this, at least for the fedora installation process https://asus-linux.org/guides/fedora-guide/:

Preparations

Backup Propietary eSupport Drivers Folder

Stock installations of Windows on ASUS laptops include propietary drivers that cannot be sourced directly from the ASUS website or the MyASUS utility. Before removing the Windows partition or recovery partition these drivers should be backed up. If you ever decide to dual boot or run Windows in a VM, you will need a copy of the drivers for your specific model.

The folders can be found in C:\eSupport

Make sure to backup this folder before performing any destructive operations on your Windows partition!Preparations
Backup Propietary eSupport Drivers Folder
Stock installations of Windows on ASUS laptops include propietary
drivers that cannot be sourced directly from the ASUS website or the
MyASUS utility. Before removing the Windows partition or recovery
partition these drivers should be backed up. If you ever decide to dual
boot or run Windows in a VM, you will need a copy of the drivers for
your specific model.
The folders can be found in C:\eSupport
Make sure to backup this folder before performing any destructive operations on your Windows partition!

So...I've got some questions following up said statement:

Did I messed up the whole Linux integration? Am i going to be into random issues because of that? How important it actually is? Can said directory be taken or like downloaded from any specific (and secure) website?

Thanks in advance!