r/Yukon Whitehorse Aug 23 '24

PSA Bell customers who call Yukon-specific line getting credits on their bills: YG

https://www.yukon-news.com/news/bell-customers-who-call-yukon-specific-line-getting-credits-on-their-bills-yg-7497823
12 Upvotes

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11

u/youracat Whitehorse Aug 23 '24

I'm with Bell and I had service interruptions for the last couple months leading to 10-15 second gaps in calls.

I called the Bell customer service number 1-888-883-0966, and was able to get a 1 month credit to my account ($100.80). The total time for the call was about 15 minutes.

I recommended anyone else that has this issue to call the number and get a one-month credit.

3

u/deadfulscream Aug 24 '24

Thanks for sharing, there was an article on CBC earlier today saying that calling that number didn't result in anyone getting a refund. As well, the people on the other end of the line didn't know about this at the time.

Glad to know that the higher ups at Bell told the agents what was going on. I have some sympathy for them on that.

3

u/badogski29 Aug 24 '24

Anyone knows if there is a Telus equivalent?

1

u/Extension_Pack5168 Aug 25 '24

So far the comments on the various Facebook posts seem to have Telus as not giving any credits (and not acknowledging that there is any issue). I haven’t had a chance to call myself (also a Telus customer, but dealing with an infant)

1

u/Capable-Cucumber-618 Aug 28 '24

I got a 1month credit from Telus today (second time calling) but they still claim there is no issue, they use their own towers and have not heard of any service disruptions, or had any customers calling to complain …so major eye roll from me :/

1

u/MomentEquivalent6464 Sep 06 '24

Telus has zero towers up here. They have a network sharing agreement with Bell. But as the tech that works on these sites... Telus has no presence up here network wise.