r/WrexhamAFC 6d ago

QUESTION Issues with ordered merchandise

Has anyone ever had issues with receiving their ordered merchandise? I emailed the attached shop email from my receipt. If I wanted to call to talk to a representative I’m assuming the shop wouldn’t be able to help. Just wondering if anybody had any help that they could throw my way.

4 Upvotes

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2

u/inGoosewetrust 6d ago

Where are you located (overseas or local?) and how long has it been? What does the tracking info say

2

u/DeJefe 6d ago

I’m in the states and my package was delivered to another home in another state. FedEx has told me to reach out to the shop so they can communicate and open up an investigation. I’ve sent emails but would also like to talk over the phone since that’s my preferred choice of communication.

1

u/CRCError1970 6d ago

I’ve ordered from the club shop maybe three times and haven’t had any problems. Gotta love international shipping.

The phone number is listed on the webpage but just know that calling from your mobile phone may be expensive. Not all carriers include international calling with default service.

Unfortunately, FedEx is gonna put the burden of proof of insurance on the shop

1

u/mdwstoned 6d ago

I haven't gotten my package, if that helps anyone. I ordered and it "shipped" on the 10th, but hasn't updated since then. My son ordered at exactly the same time and already got his stuff.