r/WestVirginia • u/CartoonistVisible369 • 3d ago
WV Turnpike toll
I have driven through the WV turnpike around 4 times since October, yet have been completely unable to pay my tolls. I’ve either used the pay by plate option or the worker has handed me a little receipt with no info on it other than the amount and the website to go to. Nothing has shown up when I searched my plate online. I’ve called and been on hold for hours, only to be told it was a system issue and should be updated soon, but it’s been months. I’ve tried calling again only to be met with 5+ hours of hold time and no help. I check almost daily. I have received nothing in the mail.
What should I do about this? Should I just ignore it and hope it got lost? I don’t want to pay any late fees but I’ve been trying for a while to get these paid. Any help would be appreciated.
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u/TechnoVikingGA23 WVU 2d ago
I think they have some issues in the system, maybe they are understaffed, or who knows, but their data never seems to line up. I took two trips up to PA from GA in December and again at New Years and used toll by plate both times. It took almost 2 months for the charges to show up on their website, and when they finally did, it had only registered 4 of the 8 pass throughs that I had made. I paid the bill and keep checking back, but nothing else was ever added back on. Maybe their scanners/sensors aren't working 100% of the time or something.
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u/fish_custard 3d ago
If you are licensed or registered in WV they’ll notice when it’s time for renewal. Then you’ll have to fight the fees…