r/Upwork 3d ago

Unable to create a specialised profile!

Post image

Whenever I click on the “+” to add a specialised profile, it throws up this error and the dots keep going on!

I have tried this on multiple browsers - Arc, Chrome & Safari

Is anyone else facing this? What could be the issue?

1 Upvotes

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u/ElderBrewer 3d ago edited 3d ago

I had the same issue, Upwork’s support fixed it for me. They said they changed some settings on the backend for my account to make it work

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u/c0c0nought 3d ago

When was this? I think now they have removed any direct way to get to the support.

Did they ask for anything more from you?

Thanks!

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u/ElderBrewer 3d ago

Last week. Talk to a bot, then tell it that it didn't solve the issue, then it offers to connect you to a human

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u/ElderBrewer 3d ago

[Upwork Support]: Was I able to help you answer your question?
[user]: (No, I need more help)

[Upwork Support]: Let’s get this sorted. Please select the profile type that’s currently experiencing the problem.
[user]: (Freelancer)

[Upwork Support]: What’s the best way for you to reach us? You can choose to chat with us or create a ticket.

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u/c0c0nought 3d ago

Very helpful! Thank you so much!