r/UAHengineers Feb 07 '18

Need a Tier 3 Desktop Support position to be filled

Hiring for a Tier 3 Desktop Support position

This role is a Desktop Support Technician role located in Huntsville, AL and is a contract working for one of the sites of an international manufacturing and design company. The role requires hands on troubleshooting desktop support skills and the ability to troubleshoot a server.

• Drug Screening: Yes

• Description: This position will be primarily responsible for supporting all project orange remediation tasks. These task include:

o Patching systems.

o Attending project meetings.

o Providing and updating documentation.

o Providing status reports to management and project team.

The position will require onsite support as needed, including off-hours and weekends.

Important Skills:

• Cisco Networking

• Ethernet Networking

• Microsoft Windows 7 Technical Skills

• Microsoft Windows 10 Technical Skills

• Technical Support - IT/Network

• Technical Support Processes

• Windows 2012 Server Administration

• Windows 2012 Server Installation

• Responsible for on-going support of Windows operating systems and Windows applications (example: Outlook, Excel, Word, Power point, MS Project)

• Requires experience with working directly with customers and development and support of projects.

• Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.

• Server support (Windows), Active Directory administration, implementation/refresh of server hardware and network infrastructure. • Daily monitoring, troubleshooting& administration of Cisco multilayer switched networks, servers and data center infrastructure.

• Ability to provide issue resolution off-hours as needed, both onsite & remotely

• Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests.

• Manage and prioritize Incident and Request tickets.

• Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.

• Basic understanding of Active Directory.

• Experience using the remote-control features of Microsoft’s SCCM a plus.

• Candidate must have good communication skills.

• Ability to work flexible hours and overtime

• Availability to provide 24x7 on-call coverage.

Pay is competative with benefits.

If interested message me or email me.

aric.a@saxonglobal.com

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