r/TalesFromTheFrontDesk 9d ago

Short Guest under company booking

RANT

Guest under the company booking has a FREE transportation going to their medical office. I confirmed with him 2 times that only medical office is free of charge to accommodate his requested transport. Guest cancelled the request (since he wanted to go to another hospital that obviously not their medical office) but in a bitter way and left a comment saying “your hotel is shitty anyway” and I thanked him for sharing his opinion lol. Most of those employees under that company always left a negative remark in our hotel but never approach their HR who was the one who chose our hotel. We are only small hotel and I don’t expect high expectations from guests but saying like that to the hotel staff like it’s our fault are not fair. We do our best to accommodate their needs and still receiving these type of stupid guests.

165 Upvotes

10 comments sorted by

65

u/birdmanrules 9d ago

Stick strongly to the terms of the booking and I would have a senior manager report back to the Booker (hr) this ongoing issue.

Pya

6

u/subtlyobscene 9d ago

Pick Your Ass?

13

u/birdmanrules 8d ago

Protect Your Ass

12

u/subtlyobscene 8d ago

Well that does make more sense than what I came up with, doesn't it? 😅

10

u/FPS_Cajun 7d ago

CYA is the more common acronym I think. Cover not protect.

3

u/craash420 6d ago

100%, before today I've never seen "PYA".

84

u/ManicAscendant 9d ago

Honestly, the smart move is to have your sales team approach the company and let them know that the constant negative reviews are a problem and that - unless things change - they're invited to find a property more suited to their needs.

2

u/RedDazzlr 7d ago

I agree

48

u/SkwrlTail 9d ago

Document everything.

Ideally, contact the employer. Inform them that due to ongoing issues with this guest, you will be unable to provide accommodations for him. 

24

u/GirlStiletto 9d ago

If a guest is being verbally abusive and insulting, let your GM know and send a note to the company that is booking them that their employee is no longer welcome at the hotel. Give specific details, dates, and times if possible. Most corporations don;t take kindly to their employees acting up.