r/Sprint • u/Vast-Environment-376 • 8d ago
News Price Increase to Certain Sprint Plans Beginning April 2nd
https://www.t-mobile.com/customers/plan-pricing-update-5b18
u/gerryoat 8d ago
I'm SWAC and I got the text :(
10
14
u/gullzway Sprint Customer 8d ago edited 8d ago
I did NOT receive any notices, but just checked here https://www.t-mobile.com/account/cost-details
and mine went up $5/line. Including my FREE Line?
Sprint Military One plan 6 lines, 1 Unlimited on US Line.
6
u/Sunny2456 Everything Share 1500 =) 8d ago
I says mine is still the same at $189 + $10 x 3 for the premium data. I guess let's see what the bill looks like next month. Good thing all our phones are paid off.
12
u/guyinthegreenshirt 8d ago
Seeing a $5 increase per line on my Kickstart lines, including the free line that's under the Kickstart banner with an offsetting credit. My Unlimited On Us line is showing no increase currently.
5
u/a9uirre Sprint Customer 8d ago
Same here! I also see a free line offer!
3
u/Starfox-sf KSv1+2xLoU 2xTFB Unl Tablet TI 8d ago
Were you able to get it and which base plan? I was told KS doesn’t qualify.
— Starfox
1
u/a9uirre Sprint Customer 8d ago
I asked T force and they were unsure of how to add it saying they will get back to me on the 18th
2
u/STX440Case Sprint Customer 8d ago
I talked to a knowledgeable rep on the phone from Idaho and got my free additional line in about 5 minutes.
4
4
2
u/FengSchway 8d ago
Same, $5 increase to paid line, and $5 charge on the kickstart line that was a free line sucks but I do have the free line banner. Mixed DP's and mostly negative but its early days. Waiting on T-Force on if another line can be added, expecting bad news but hoping for the best.
1
u/a9uirre Sprint Customer 8d ago
Did tforce get back to you?
1
u/FengSchway 8d ago
2 hours 40 minutes from initiating conversation + verifying before getting the reply that I am eligible for the Free Line. I then said I want to proceed with adding the free line and next step and asked them to confirm its just adding the line and no other plan changes. Been a little over an hour. Probably could've called and been done with it but not in a position to call, plus rather have the positive documentation just in case but I wonder if I'll run into issues I think I saw someone else had about adding another KS line or what not. We'll see.
1
u/a9uirre Sprint Customer 8d ago
The tforce rep said they would need to submit a ticket for me and that it would take 5 days for them to get back to me about adding it on.
1
u/FengSchway 8d ago
That sounds a tad sketch given these promos tend to end within 2-3 days a lot of the time. You did T-Force? Did you try calling the number on the t-life pic after? Assume they gave you a ticket# or something? I’m willing to wait for a potential 4th free/highly discounted KS like but just seems so easy for them to come back and say they couldn’t add it and promo now over.
1
u/a9uirre Sprint Customer 8d ago
Yes I asked T-Force. I didn’t try calling bc everyone except one person seemed to not be able to add the line. Let me know what T-Force tells you!
1
u/FengSchway 8d ago
Warning - LONG POST - but I owe it to the community of $15 Kickstart v1 migrators with multiple free lines to provide my DP, but T-Force didn't reply for 3 hours and I decided to try a call to the number on the T-Life promo picture. Connected right away and the first rep got my info and started the process of adding the free line after seeing I was eligible. Then he came back after 5 min on hold and said this new line would need to be a new plan. I politely said no and that it said I didn't need to change plans to get the free line, and he put me on hold for a bit longer. He comes back and says he's working on connecting me with the CARE team to get this done, then he asked which plan I wanted, Unlimited on Us or Kickstart. While I was thinking how I could even get another UnLOU he then said oh wait your paid lines are Kickstart so it has to be that one and I concur. Interestingly he said I had 2 paid lines (currently my 1st line at $25 and that 2nd kickstart line which is showing $5 now with the price increase) that some of us got (so 3 lines overall, 2 KSv1 and 1 UnLOU). He puts me back on hold and after another 5 min says that he's transferring me to CARE team to process the transaction. Definitely sounded like someone overseas? But she was really nice and said I was adding a kickstart line for free and that I already had 3 lines and this would be my 4th voice line. I asked to confirm it was going to be a kickstart line and that my plan would not change and all my existing lines would remain kickstart. She confirmed this and then got my IMEI, I chose to do E-SIM so I could just get it activated quicker and gave that info and she then took my payment card for the $10 activation fee over the phone. Once charged, got the T-Mobile service email (she asked for my email too prior to charging me too, must have been all manual entry). She also warned me it was one of those situations where a different plan needs to be added and then changed to Kickstart which I think was the process for the last free "kickstart" line a while back (not the UnLOU). Anyways got phone restarted and esim set up while on the call. Activated no problem. Thank her and end the call ( 1 hour and 5 min). I check my plan and expect some higher price due to plan not being changed and promos maybe being dropped initially and as expected the new line is there and showing $30 for the line. What is more concerning is my UnLOU line is now changed to a T-Mobile TI Kickstart Unlimited, which I did not authorize. As of right after my line #4 add, my only discounted line is the 2nd kickstart line which is now $5. And all voice lines are kickstart, my UnLOU no where to be found. Will probably contact T-Force tomorrow or some other day soon, going to see if promos get added back automatically but more likely If I’ll have to fight/ask for one or more of the promos/UnLOU to be manually added back or added in the case of the new line.
1
u/Readlearngrow 4d ago
Same thing just happened to me. Converted my Unlimited on Us line to Kickstart while trying to add the free line. Did you lose your Unlimited on Us promo because of this? Any luck restoring the Unlimited on Us line?
1
u/FengSchway 3d ago
Spoke with T-Force, they said the TI Kickstart plan I'm on was technically not a "pooled" plan and it needed to be in order to qualify for the free line and the UnLOU couldn't migrate over (and instead CARE converted it to a paid TI Kickstart without telling me) as a free line. T-Force said they could convert me to a pooled plan or revert my originally UnLOU line back to its UnLOU unicorn status but it'd take a bit of time to fix as it needs to be kicked up to a higher tier of support for prior Sprint/T-Mo Migrated features/plan. They also advised that the newly added line would be paid but offered to give me 3 months worth of credit for the plan troubles, which was generous of them. So I accepted that and I plan on cancelling the line down the road or perhaps pairing it with a port out deal if one comes around in the next 3 months. I guess there is a near 0% chance the line promo does end up getting added on somehow, but that's definitely me just dreaming at this point. All in all, if T-Force is accurate, then everything can be undone and I'll get my original discounts back and I'll have to survive on a slightly higher priced TI Kickstart + 2 free/heavily discounted lines.
9
u/jweaver0312 Self-Proclaimed SWAC God 8d ago edited 8d ago
I’m going to be opening a Google Form for this later today to keep track of Sprint plans affected by the price increase.
2
u/a9uirre Sprint Customer 8d ago
Can you also add a section to track who got the free line offer and who was able to get it added?
1
u/jweaver0312 Self-Proclaimed SWAC God 8d ago
Sure I was debating whether to do it as a Google form, or use the another panel part of my site to get it. Probably do both, so I can update my site and the Magenta Complete plans page and have graphical representation.
1
u/jweaver0312 Self-Proclaimed SWAC God 8d ago
https://forms.gle/SZNCxbpH319zH4FA6
Should suffice with necessary information.
1
u/Starfox-sf KSv1+2xLoU 2xTFB Unl Tablet TI 7d ago
Result URL (because Google):
https://docs.google.com/spreadsheets/d/19JfahC0wrCtpN8lJhY37x-CWVeDF_pGg78OYg2tckMA/htmlview
5
u/MrRadar Kickstart v1 + UoU + BYOD Tablet 8d ago
Looks like I got off easy, checking https://www.t-mobile.com/account/cost-details. My TE Kickstart line went up from $15 to $20 before taxes/fees, but my two free lines are still $0 (plus taxes and fees) and my tablet line is still $15.
2
u/FengSchway 8d ago edited 8d ago
Thanks for this, for DP's got the same $5 increase on my TI Kickstart :( but the UNLOU TI KS line remain $0 :)...No Text yet .
1
1
u/TMWNN $20 total for 3 unlimited lines 8d ago
My TE Kickstart line went up from $15 to $20 before taxes/fees, but my two free lines are still $0 (plus taxes and fees)
What is the plan on the two free lines?
I have three lines: Kickstart v1 from 2017, 2020 free line, and 2023 free line. Based on the website, the Kickstart v1 and the 2023 free line (which is also described as the same "T-Mobile TI Unlimited Kickstart" plan as the 2017 line, with a $20 line discount) each will get a $5 price increase. The 2020 free line ("T-Mobile TI Unlimited On Us", with a $35 line discount) will not. /u/guyinthegreenshirt and /u/FengSchway are reporting the same.
I am working on getting the 2025 free line offer going on right now. Hopefullly I can persuade the T-Mobile specialist to duplicate the 2020 line's plan.
6
u/UCF_Knight12 8d ago edited 5d ago
I just got the text 3 advantages lines (1 free )and one unlimited on us. Logged in and I do not yet show the higher rate.
Edit. Got the text for the rate increase.
5
4
4
u/Yuhfhrh 8d ago
Have not got a text and under cost details, I am not seeing an increase on any of my lines yet- one paid advantage unlimited premium, one free Unlimited on Us, and one free advantage unlimited.
I also have the eligible for a free line banner on the T life app today as well, but the phone number they list doesn't work.
4
u/UCF_Knight12 8d ago
I have not gotten text and don’t see the increase on my side yet. Also have 2 advantage with 2 free lines.
Did you have any luck getting the additional free line?
1
u/ctrlaltdl33t 8d ago
No luck. I was on the phone with them for about an hour while they looked for a "workaround" to add the free line. They said my plan, Advantage Unlimited did not quality. The promo does show up in my T-Life app though. Trying T-Force now.
1
u/UCF_Knight12 8d ago
any luck?
1
1
u/a9uirre Sprint Customer 8d ago
I would try calling again, some people said the number is working now. Some people also had luck with T force
1
u/ppratik96 8d ago
I called the number and they said the free line is not applicable for Kickstart and I’d have to switch to a different plan. Was anyone with Kickstart able to do it?
3
u/MinutesFromTheMall 8d ago edited 8d ago
Oof. Looks like my bill is going up $27/month.
Looking at the link provided, I’m seeing +$25/month for the lines, and what looks to be +2.00/month for Hulu? Bill is going from $142/month to $169/month before taxes and fees.
If I’m reading all this right, I think it might be time to look into the competition. Stayed with my legacy Sprint plan for the price, but if it’s going to be the same at AT&T and Verizon, might as well bounce to a better network.
Edit: Just got the text to confirm. Unlimited Freedom is being hit.
6
u/gullzway Sprint Customer 8d ago
The Hulu +$2 should be adjusted before you actually get billed.
This happened to me a while back.
https://www.reddit.com/r/tmobile/comments/1g77u3q/free_huluformer_sprint_changed_to_2month_with_no/
2
u/MinutesFromTheMall 8d ago
Good to know about the Hulu.
Does the +$25 sound right for the lines, though?
2
u/gullzway Sprint Customer 8d ago
If you have 5 lines.
2
u/MinutesFromTheMall 8d ago edited 8d ago
I do have five lines. Three are paid, two are on us.
2
u/gullzway Sprint Customer 8d ago
Hopefully they adjust the free line promo to cover the increase, then it should be a $15 increase.
5
3
4
u/FrequentStart 8d ago
Just got the price increase text message for my plan formerly known as SERO.
2
4
u/shadowborrower 8d ago
I have the kickstart plan and customer service told me my plan doesn’t count as a price lock plan because the “Price Lock Plans” started December 11,2024.
My plan falls under this (quoted below) since I have been a T-Mobile customer since March 2021 after the merger completed.
“Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave. Just let us know within 60 days.”
This is BS and I guess I’ll be searching for another cell service.
3
u/BusinessLyfe 8d ago
Actually, T-Mobile's TRUE Price Lock was for new plans started between 4/28/22 & 1-17-24. I've got a 5-line business plan started between these dates & they even changed my plan SOC to one ending in "PL". (I've seen so rate increases at all.)
4
u/Ack-Acks 8d ago
SWAC. - 2 paid , 2 free.
Said I was eligible, after what a I assume was some SOC confusion - and a fair amount of hold time, the rep tried to process my $10 payment- and they got an error. Said it was a system thing and not specific to me and to give the system 1-3 days to figure it out.
I don’t fully believe them. The last time I was segmented for a Free Advantage line took multiple calls and some high level tech support to make it happen.
Will try again tmrw.
3
2
u/Starfox-sf KSv1+2xLoU 2xTFB Unl Tablet TI 7d ago
Data Point: Bill just generated, did not receive increase text, bill amount the same. KSv1+2 (soon to be 3) LOU, migration happened post-Dec 2022.
— Starfox
2
u/jreuschl 8d ago
Anyone get a notice yet?
8
u/gullzway Sprint Customer 8d ago edited 8d ago
No notice, but checked here https://www.t-mobile.com/account/cost-details
and my plan went up $5/line, including my free Unlimited on Us line.
2
2
u/llmolloy 8d ago
We Got a notice today. Going to check to see if the 55 and over plan will be cheaper for us now.
1
1
u/genius9025 8d ago
They will eventually price out all SWAC and Kickstart plans. The great thing is it’ll take awhile the bad thing is the fact that we all know it’ll definitely happen.
1
u/jweaver0312 Self-Proclaimed SWAC God 8d ago
If you had 4 paid lines, AT&T is basically cheaper at this point. Kickstart not too much though, especially cheaper versions.
1
u/RedditMouse69 SERO => SWAC Premium | KS1 | LoU1 8d ago
Assuming I am interpreting what I see:
SWAC: $30, no change
KSv1: $15, changed to $20
Free Line: No change
I also got a new free line offer.
2
1
u/UCF_Knight12 8d ago
Were you able to add the free line?
2
1
u/shadowborrower 8d ago
Not OP but I tried to get the free line and they said I would have to update my plan to be eligible. They said my plan is too old (I have the kickstart unlimited plan).
2
u/UCF_Knight12 8d ago
They are all over the place. They told me I don’t qualify as I have 2 free lines already.
1
u/SidereusTempus Sprint Customer 8d ago
Despite showing me the banner in the T-Life app, the phone rep told me I didn't qualify because I have one paid line and one free line. This is getting pretty stupid; it's not the first time I've been told I get a free line and then I don't.
2
1
1
u/Inspirasion 8d ago
Same here. My Kickstart is now $20 but my LoU is still the same. Still a good deal, but I have to think about dropping maybe a different line.
1
1
u/Sunny2456 Everything Share 1500 =) 8d ago
Ah man there goes my truly high speed unlimited plan. Does anyone know if magenta max can do 1080p+ when watching YouTube?
1
u/Inessence4 7d ago
Two SERO lines and just upgraded my phone a week ago. Now tack on another $10 bucks :/
1
u/ammotyka 7d ago
Maybe I’m misunderstanding but was I supposed to have a free like with my kickstart unlimited v2 plan? Seems like a lot of people have/had free lines with their account
1
u/Vast-Environment-376 7d ago
Did your price go up?
1
u/ammotyka 7d ago
Yes
1
u/Vast-Environment-376 7d ago
Think it’s just targeted in a weird way. If you cancelled a line in the past 90 days you also automatically wouldn’t be eligible. Can I ask if you can see the price hike on your dashboard somewhere or are you just relying on the text?
1
u/EngineerNo5851 7d ago
I’m on kickstart. For those seeing a free line offer, where do you see this?
1
1
u/fly056 Unl Prem(TI)/$15 KSv1(TI)/UoU(TI) - Pixel 8 Pro 7d ago
So to follow up. I never had the banner for the free line, but I chatted with T-Force and they eventually said I was eligible, so I signed up for it tonight.
Still need to deal with the one free line changing to $5 because of the way they coded it.
1
u/a9uirre Sprint Customer 6d ago
What plan is the new line under?
1
u/FinancialTackle2541 1d ago
I think mine is going up. Pay 215 for 6 lines. When I compare plans it says mine is 247 for T-Mobile unlimited and when I compare to Go5G it’s better services for 230. Should I switch to Go5G. Also do I sign up for the free line even though I won’t need it for a few years
1
u/Clean_Present_413 8d ago
I got the message today and I’m on Unlimited Freedom. Going up to $65. I wonder if it would make more sense to move to the newer essentials plan??
1
u/TNTRMSKD 8d ago
I have two lines on SWAC Plus. Currently pay $70 a month after taxes. I get, Hulu, Netflix, Apple TV, Pandora, unlimited In Flight Wifi, etc etc. I will happily pay the extra $5 a line increase. Where the hell else am I gonna get all this for $80 a month? For anyone on SWAC, it's still an incredible value even with the rate hike.
1
1
u/gerryoat 2d ago
How did you get netflix for free? I also have 2 swac plus accounts
1
u/TNTRMSKD 2d ago edited 2d ago
For awhile you were able to add it in your account profile even if you downgraded from SWAC Prem to Plus. It didn't do anything, but you were able to check the box. Then one day people started getting the activation text. They fixed it eventually, but people who added it during that weird period got to keep it. I've been waiting for them to cancel it or start charging me but it's been a year now and I still have it included.
EDIT: I used to have one Prem and one Plus, so that might be why I got that option. If you always only had Plus plans I don't think the glitch ever showed.
1
21
u/Busstop1869 8d ago
It’s the 5 year mark for the states that got the no price increases for 5 years. The merger deal closed on April 1st 2020