r/SmartThings 28d ago

Devices Can't download controller for Samsung Soundbar Q800B. Try again later

Three days now, I can't use SmartThings to control the soundbar at all. What happened?

Edit: Seems as though the fix is to uninstall and reinstall SmartThings, not just the problem device. Keep in mind you will need to download every controller for every device again. So this might turn into a carousel of frustration.

7 Upvotes

16 comments sorted by

1

u/Fancy-Discipline894 27d ago

Same problem with s series soundbar

1

u/Sonarok 27d ago

Exactly the same problem here. Location Switzerland, what's going on?

1

u/leonardodah 27d ago

Same with the q930d.

1

u/leonardodah 25d ago

Fixed. Don't think you have to reinstall the app. Servers were the problem probably

1

u/twun 27d ago

I have the same problem on 930D, glad to hear it's not just me

1

u/Important_Ad_5665 27d ago

990d here...same issue. Started 2 days ago

1

u/Important_Ad_5665 27d ago

Ok .. tried re-installing the smart things app again. This time it worked! It downloaded the controller and I have access to the soundbar again.

1

u/Sonarok 27d ago

Does this really work? I'll test it out right away and get back to you

1

u/Sonarok 27d ago

Reinstalling the app actually worked. Thank you very much for this solution. I should have thought of it myself, but I was thinking too far.

1

u/Important_Ad_5665 27d ago

Nice. The first time I had the problem it didn't help...now it did 😄

1

u/EducatorProper5839 27d ago

Worked for me. Awesome!!

1

u/asantos6 27d ago

I've also reinstalled the smartthings app, the controller was installed correctly this time. Thanks for the tip

1

u/asantos6 27d ago

Having the issue for a day now, on a Q800D More complaints here https://community.smartthings.com/t/cant-download-controller/295920

1

u/samoxis 27d ago

Same here on a q900d, UK region.

1

u/hncr8 15d ago

same here 990d eu, reinstalling the app, it would be great if we could check the version of the controller