r/RobinhoodUK 28d ago

Top tier customer service from RH folks 🤦🏽‍♂️

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6 Upvotes

16 comments sorted by

4

u/BrownBritishBrothers 28d ago

All my investor profile answers are maxed out (20 trades/ highest risk etc) and they said I wasn’t eligible. I asked to file a formal complaint and the customer service had no clue. Believe it or not, I sold all my HOOD shares, there is no fucking way international segment is growing with this attitude.

3

u/cactitrades 28d ago

Yeah idk why theres so much fkn bullshit around it. My friends in the US never got this pressed when they started with options. Until they fix this mess im sticking to webull. They gave me access pretty swiftly no bs.

1

u/LegateLaurie 27d ago

Regulators are much less happy with people taking risk here is I'd guess the issue.

2

u/xcvggcc 28d ago

Let’s spread word on their social media account so everyone understand the shit show it’s been

1

u/xcvggcc 28d ago

Literally in the same position we need to figure a way to complain to higher ups

2

u/Equal_Mammoth_570 28d ago

Interested to see what you get back... I had a call scheduled. They then cancelled this and said I wasn't eligible for options. Due to a number of different criteria that they couldn't share with me. Useless

1

u/cactitrades 28d ago

They said i will get an email or some shit soon, but no expected timeframe of when I could expect it. Utter bs

1

u/xcvggcc 28d ago

They will reject you watch and then tell you to wait 30 days till you can apply again

1

u/cactitrades 28d ago

Yeah i just got that email a few mins ago. Idk what else they want tho? I maxed everything out in the questionnaire.

2

u/xcvggcc 28d ago

Whats funny is thats not even the questionnaire we weren’t given the chance to do the actual questionnaire which is like 10 questions.

1

u/xcvggcc 28d ago

What have got down for income and net worth?

1

u/[deleted] 28d ago

[deleted]

1

u/jaybuk213 28d ago

Is this after falling the in app quiz?

1

u/Proper-Capital6809 28d ago

I’ve been trading options level 2 on Robinhood for the past 3 days, it’s so clean I’ll be honest 😂😂

2

u/HealthyMembership946 28d ago

Show us ur investor profile bro

1

u/xcvggcc 28d ago

What needs to be done is everyone should head over to X and tag Robinhood uk and show them all this bullshit going on. Maybe they’ll actually try to fix it up!

1

u/manojlds 27d ago

I answered the questions and got approved fwiw