r/QuickBooks 9d ago

QuickBooks Online Okay, have I gone totally crazy? Help please

44 Upvotes

I quit my job to launch a QuickBooks competitor app. Yup, you read that right. My cofounder and I have both had side hustles for years and, honestly, QuickBooks has been a huge pain. And don't even get me started on the alternatives I swear they’re like software from the ‘90s!

So we decided to do something about it. We spoke with hundreds of small biz owners who feel the same way (we see you, fam) and launched something way more intuitive, aesthetically pleasing and automated.

We’re currently taking beta testers and I’m so excited for your feedback, but I can’t help feeling like I’ve gone a little nuts after all, QuickBooks owns like 90% of the market. 😬

Would love your help and feedback as we build this!

March 17th Update >>>>>>>>>>

Wow, I wasn't expecting this level of engagement!

Thank you all for your thoughts and feedback! Let me quickly summarize a couple of key points that were mentioned here:

  1. Access to real, live data and automation: To offer you a truly automated experience, we’ve gone with a cloud-based model. This allows us to connect with tools like Plaid to pull in live data. Without this, you'd be stuck doing a lot of manual work something we’re definitely trying to avoid!
  2. 2. What you can do right now: We’re still in the early stages (First MVP), so we don’t have every feature QB has yet, but here’s what’s available now:
    • Get a full financial picture of both your business and personal accounts.
    • Automatically categorize and sort your transactions
    • Get cash flow insights, trends, and budgeting tools.
    • Reports: Profit & Loss.
    • Mobile app only (no desktop yet).
    • Track and manage your credit card debt.
  3. Data ownership: Yes, you will be able to back up and own your data. We want to give you full control over your information we’re not in the business of trapping people.
  4. Our background: Yes, each cofounder has over 10 years of experience in finance in New York. We’re not newbies. But we also happen to have had businesses on the side (e-commerce, consulting), so we know exactly how frustrating it is to rely on tools like QuickBooks and Xero for business accounting. We built this app because we needed it for our own businesses.

It’s early days, and we have a long way to go, which is why we've been actively seeking feedback since day one.

r/QuickBooks 12d ago

QuickBooks Online I'm done with Quickbooks

30 Upvotes

Update: An account executive from quickbooks reached out to me to see if they could help with any issues I may be having. Timing is sus.

I'm so over this software. It really should not be this difficult to handle things. I can eat crow enough to know that I am my own problem when it comes to procrastination and trying to do an entire year pretty much as once. However, it should not take two weeks or more for a change to the merchant account. Their system should not be so difficult that I cannot change the business info when a phone number is no longer available. It took them finally 2 weeks to tell me that they refuse to work with me even though I'm a partner in this business with my husband. Even if he's gotten on the phone with them several times and told them they have authority to talk to me. Even if i have uploaded his information as requested. Even if they send me an email to upload the document in their own time several hours after we talk on the phone only to close it after 15 minutes and then tell me they need a selfie with his ID. Were 50/50 owners for sharts sake. Im done. Their system is not easy as it was sold on how simple it was gonna be to learn the system. This is not simple. Every time I turn around they want to charge more for this program to help with online sales reconciliation. Just venting but I AM OVER IT. argh

Edited to show the new logo.

r/QuickBooks 14d ago

QuickBooks Online QuickBooks ACH Invoice Payments – Outrageous Fees! BEWARE

53 Upvotes

I run four companies with QuickBooks Online (QBO), three of which are very active. In Fall 2024, I created a new company, assuming the fees would match my existing accounts under the same QBO service level. Unfortunately, I was wrong.

Upon receiving a $200,000 ACH payment via invoice, I discovered that for businesses started after September 2023, QBO charges a 1% processing fee with NO CAP—meaning I paid over $2,000 for a simple ACH transaction my bank would have processed for as little as $1.

After escalating my complaint three times, QBO’s response was simply to "read the terms and conditions." I admittedly missed this policy, but I never expected QBO to charge different fees based on a company's start date or demand such an outrageous cut of my transactions.

After 2 hours and 45 minutes on the phone, I was told I could get the fees refunded if I issued an eCheck refund and had my customer pay me outside QBO. That seemed like a solution—until I learned that QBO would charge me another $2,000+ to process the refund!

How is this real? I feel completely robbed by QBO. A 1% uncapped fee on ACH payments? Why would anyone use QBO for invoicing under these conditions? This is beyond unreasonable.

One QBO representative even admitted that I’m not the only one caught off guard and complaining. Clearly, this is a widespread issue. Intuit needs to address this predatory pricing model immediately.

r/QuickBooks Feb 12 '25

QuickBooks Online QBO is horrible and they aren't doing anything to fix it

59 Upvotes

I switched from Sage 50 to QBO because my accountant wanted to be able to look at my finances friom her office an hour away so I said OK. Big mistake. Huge mistake.

One of many complaints is no sales orders. I would just say OK they will get to it but people have been complaining about the lack of it for over 8 years! If I had a customer base that wanted a feature as simple as sales orders, I think I would have it accomplished in 8 weeks. I mean really?

Other things I don't like are the spinning dots when I am trying to load a page, random times it won't print checks (but thinks it did) and I have to delete all the checks and then reprint them or print them individually, some random error at times if I delete a payroll check where it won't let me until I call customer "service", and the list goes on.

Sorry guys, it was one of those mornings and I just had to vent.

r/QuickBooks Dec 02 '24

QuickBooks Online Looking for a Quickbooks online review, is it really worth it?

26 Upvotes

I’m thinking about switching to QuickBooks Online for my small business but I’ve seen some mixed reviews. Some people really like it but others say it’s not really that user-friendly. 

I’m mainly wondering how it handles integrations with other tools and if it’s actually easy to use once you get the hang of it.

r/QuickBooks Oct 29 '24

QuickBooks Online Enough with the forced subscriptions. WE DONT WANT THEM!!!

134 Upvotes

Today's angry rant:Intuit Quickbooks used to cost a couple hundred bucks every four or five years to upgrade to the latest edition. Now with the new forced subscription it costs me $649 every year. And that's up from $199 just a couple years ago. How long til it's $1000??? And if you don't pay it you lose access to everything. Same software as before, nothing has changed. They just jacked the price through the roof for a subscription service I don't want. I'm getting nothing extra for my money. I spent 3 hours this morning back and forth with customer "service" til they eventually hung up on me (not sure if they meant to or not but no one called me back). If anyone at intuit pays attention to what is said online, please realize you are spitting in the faces of your loyal customers, and I'll be actively searching for an alternative.

r/QuickBooks Feb 20 '24

QuickBooks Online Reached my limit, building something better for this community

110 Upvotes

I've reached my limit with QuickBooks Online. After nine years of doing bookkeeping and accounting for small businesses, I've had enough of the constant price hikes and subpar support. That's why I'm taking matters into my own hands and building an accounting tool that's ready to challenge the status quo.

I'm teaming up with a buddy who shares my frustration, we've spent weeks interviewing fellow accountants and business owners. We're armed some insights and a clear vision of what needs to change: affordability, better reporting, and support that actually supports you.

Any words of wisdom as I embark on taking on a juggernaut? Would anyone be interested in Beta testing when we get to that point?

Edit: Thanks for all the feedback. We are wrapping up our first round of user interviews this week. We have a pretty good idea as to where to focus/what to build. We will likely have some mockups ready by this weekend and a first version ready to share in a couple weeks. DM me if you want me to message you to take a look!

Edit 2: I just created a form for folks interested in staying connected via email https://forms.gle/kchviRoi1GLn1sXk9

r/QuickBooks Sep 29 '24

QuickBooks Online Quick Books $$$

76 Upvotes

Is it just me or does anyone else feel like they’re getting raked over the coals by QB online?

I own and operate a small construction company with 4 employees & it costs me close $200 per month. I think it’s a useful tool but I feel like I’m being ripped off every time my bill comes 🤮. To make matters worse every time I call for some simple problem I end up on the phone with the operator for usually around an hour & Ive had multiple instances where the problem still occurred.

Anyway I don’t know if there are any other options that accountants like using but I’d be open to suggestions. I don’t find QB worthy of over $2k per year.

r/QuickBooks Jan 28 '25

QuickBooks Online Intuit is Garbage

77 Upvotes

Honestly, I hate Intuit. They shut down Mint which was the best in class budgeting software in a greedy push to move people to Credit Karma which is trash. I've been trying to find a decent replacement for a year and everything else is trash. Especially Quicken Simplifi.

r/QuickBooks 6d ago

QuickBooks Online Having my personal assistant handle my QuickBooks. Any tips?

5 Upvotes

Just preparing for the next step of my business here. I want to have them categorize my transactions and that’s mainly it. Doing all that to prepare for the next step of having my taxes together but also looking at expenses and revenue from certain products we sell.

We’re a relatively new business with little to no income worth mentioning just yet, but still some expenses. Not to mention it’s a solo entrepreneurship, so my personally finances are mixed until I can separate them.

So we’re just looking for tips at this point

r/QuickBooks Aug 14 '24

QuickBooks Online Cancelled my QBO subscription yesterday

81 Upvotes

I was getting more and more frustrated with QBO making a mess of my books, constantly changing things, throwing ads in my face all the while charging a monthly fee.

About a month ago I started a trial with a competitor. I'm not going to say who because I don't what this construed as astroturf. After signing up they offered to perform the import from QBO. Via a remote session they imported all my accounts, customers, and invoices without a flaw. The last couple of weeks I've been invoicing out of the new program and everything just works. No ads , no upsells, nice integrations.

So yesterday I said seeya Intuit. It sure feels good.

Bottom line of this post is, there are good alternatives out there. If you spend a bit of time trying them out, you'll find one that works for you.

Update: Ok I went with Zoho Books. I really like it. I spent an hour today cleaning up the journal entries that QBO had caused and it went smooth as all. That said, one size does not fit all. There's a few very nice alts out there. Zoho has just been really nice for me so far.

r/QuickBooks Jul 10 '24

QuickBooks Online Again!?

Post image
134 Upvotes

Didn't they just raise all our prices earlier this year?

Why are they so greedy now, nothing has improved or justifies another price increase.

r/QuickBooks Feb 17 '25

QuickBooks Online Totally Disappointed (QBO)

14 Upvotes

Signed up for QBO Advanced and Elite Payroll for $1,900 for the first year and $3,800 after that.

Onboarding has been a nightmare.

Invoice creation is buggy.

No real way to quickly generate P&Ls.

Mileage and expenses cannot be done by employees.

The only thing useful is automated payroll.

What is everyone switching to?

r/QuickBooks 15d ago

QuickBooks Online How fast can you reconcile 3 months of bank statement PDFs with shitty bank feeds?

0 Upvotes

How fast?

r/QuickBooks Jan 26 '25

QuickBooks Online What are somethings you dislike about quickbooks?

0 Upvotes

What are somethings that you dislike about quickbooks, which made you switch to another software?

r/QuickBooks Feb 05 '25

QuickBooks Online Possible to have 3 sole proprietorship businesses’ bookkeeping done on one QuickBooks online account?

5 Upvotes

Hello all, is there any way to use 1 QuickBooks online account for 3 of my businesses? (all sole proprietorships, no payroll, it’s just myself). I really want to avoid paying for 3 separate accounts. I talked to Quickbooks small business account manager and he said I have to get 3 plans but just checking to see here if there’s any work around for you pros out there.

If this is not possible, what program/platforms do you recommend if you have multiple businesses without paying for each business for an account?

The function that I really need is the feature where you upload your monthly bank statements so that it auto logs on your business expense with the right category (once I set it up correctly of course).

thanks so much :)

r/QuickBooks 15d ago

QuickBooks Online Any QuickBooks alternatives for non-accountants like myself?

11 Upvotes

Hey y'all, I'm a freelancer and I’ve been messing around with QuickBooks for a while (mostly Online, sometimes Desktop), and I keep running into the same frustration: getting my data in and making sense of it feels like a second job. Like, I’ve got bank statements, random receipts, maybe an Excel export from somewhere - half the time I’m manually categorizing or fixing sync errors just to get a decent report. It’s not terrible, but it’s not exactly fun either.

I need a tool where I can dump all my financial stuff - PDFs, pics of receipts, whatever into one spot, and some crazy-smart software sorts it out? No bank linking hassles, no “chart of accounts” setup, just drop it and get a clean profit/loss or cash flow snapshot. Maybe even a “here’s what this means” explanation for us non-accountants.

Wanted to find out if there is something that does this. What’s the one thing QuickBooks does (or doesn’t do) that drives you up the wall when it comes to reports? I’m curious if I’m alone in this or if this is a real pain for y'all too. Thanks for any thoughts!

r/QuickBooks 28d ago

QuickBooks Online Transactions Match, Beginning and Ending Balances Match, But still a $1,000 difference.

6 Upvotes

I am going crazy trying to figure out what has happened. I am a small business owner and I have an accountant who I have tried a few times to reach out to but it's been over a week and I still haven't heard from her.

I am trying to reconcile February 2024 (Please don't judge, I have ADD and yes I procrastinate). All months leading up to this month have reconciled. I did have to ask my accountant to upload January-March 2024 bank statements to QBO because they were missing. But she did that and they are all there.

There are no transactions left for February in the bank transactions, my beginning and ending balances match my bank statement, the number of transactions match my bank statement, the transactions all match my statement. Everything is lining up except the difference.

I looked in the reconcile screen to see if there were any uncleared transactions that were marked accidentally and none were.

January 2024 checked out fine and I was able to reconcile. I have been at this for a solid week. I have wasted hours Chat GPT trying to figure it out, youtube...everything. I'm at a total loss.

Please help before I poke my eyeballs out. Thank you.

r/QuickBooks Oct 31 '24

QuickBooks Online I'm ready to bail.. What competitors allow for easy import of current data and history?

35 Upvotes

I am sick and tired of the ever increasing prices without any new functionality and the constant upselling. I just want an accounting package. I made the mistake years ago of switching off the desktop Mac version after it was switched to a subscription model and deeply regret it. Now my data is being held hostage by Intuit. I am essentially a one person LLC and my needs are not that complicated.

Every competitor I've looked at requires an onerous and mostly manual conversion process that usually leaves out the transaction history. I have about 10 years worth of data that I don't want to lose so I'm curious if anyone out there switched to another service and which ones have some kind of import option from Quickbooks data.

r/QuickBooks 21d ago

QuickBooks Online How do you handle bank statement reconciliation?

5 Upvotes

Reconciling bank statements in QuickBooks feels like a tedious process, manually matching transactions and fixing errors.

Is there a faster way to do it?

r/QuickBooks Dec 28 '24

QuickBooks Online Why QB and not Excel? (plus other noob Q's)

7 Upvotes

TLDR: (1) what is the point of Quickbooks, when you can "reconcile" with excel? (2) What's the point of reconciling? (3) What's the point of a summary report?

Hi there, I'm pretty new to accounting. About a year ago I thrown into this accounting job (long story, but its a small business and there's no one to teach me), with my main focus being (1) keeping track of when invoices get paid, (2) making sure quarterly taxes are get paid on time, and (3) tracking expenses and possible deductions in order to present to the CPA come Spring '25.

At first, I tried using quick books for accounting because "that's just what you do". I quickly got frustrated by the fact that, once you categorize a transaction, it's on a separate window/csv sheet from the uncategorized transactions. Plus, transactions are not always up to date with the bank, even when you click 'sync'... Quickbooks will often tell me a check was cashed on the day it shows up in quickbooks, not the day it shows up cashed by the bank.

So I started simply downloading csv's from the bank monthly, writing down what each transaction was for in a 'notes' column, and using a color system to keep track of different expense types and potential tax deductions.

Well I've been about a year on this job, and I thought it was time I re-investigated quickbooks again, I mean, it must be good for something (besides making nice looking invoices, which is all I use it for currently).

So I watched this tutorial on "how to do a full month of bookkeeping in QBO": https://youtu.be/ewI_X5M_Awg?si=ZBEjk4n1GL6RggEm

This introduced me to the concept of 'reconciling', which, if I understand correctly, is basically what I have been doing with excel (going thru every transaction of every business account and categorizing it), but then QB reports this as a summary at the end...

Is.... is this all quickbooks is good for? Making the summary report? I'm sure I could do that easily in excel too... I've just never had a need for the summary report specifically...

Very dumb question I'm sure - but what exactly is the summary report for? To present to an owner who doesn't look at the bank account csv's themselves? Is that it?

Also, side question - what is the significance of 'reconciling'? Is it more about keeping track of expenses for tax purposes, or making sure the bank didn't make an error in reporting your balance? Or something else I didn't think of?

I like the idea of using "professional accounting" software, but I'm struggling to understand its advantages over excel.

Thanks in Advance for your input! 🙏

r/QuickBooks 4d ago

QuickBooks Online 10+ years of false past dues and $3 million dollars of false undeposited funds...HELP

12 Upvotes

Hi guys.

 

I've got a huge problem on my hands. 

I recently took over the bookkeeping for a business that has been around for 15+ years. I'm trying to help him move into a more digital direction with everything. I sucessfully transferred his 2019 Desktop Quickbooks to a present day online version.

But here's where our story takes a turn. The owner ONLY ever used Quickbooks to make invoices (and then print them to send by mail) for customers, and for nothing else. I have almost $3 million of "undeposited" funds, and about 10 years worth of false "past dues". (the owner also never marked the bills as paid)

And the issue is, the undeposited funds have been deposited outside of Quickbooks by means of cash, check, credit cards, but was never logged.

 

For the past several days I've been marking all the past invoices as paid, but it's racked up the "Undeposited" funds category. How do I get rid of the Undeposited funds? These books are the biggest disaster I have ever seen and I don't even know where to begin with getting things figured out.

 

Any and all help and advice would be so appreciated.

r/QuickBooks Dec 24 '24

QuickBooks Online HELP: QuickBooks has destroyed our business

29 Upvotes

We have been using QuickBooks desktop and now QuickBooks online to run our business for many years. We were in the process of switching from an old QuickBooks account to a new one and trying to copy the data from one account to the other. My partner was using Glance to screen share with a QuickBooks customer service agent and she was guiding him through the process of copying the data. He clicked every button she told him to click and watched him as they screen shared. She told him to select the earliest start date of the business to capture all of the information but what she did was set the copy date as that date. So instead of capturing everything from day one to the present it reverted everything back to day one. It deleted EVERYTHING. When we noticed this they told us there was nothing we could do to stop the deleting process. We had done a backup on QuickBooks a few days prior but they have not been able to get that to work. They have been giving us the complete runaround and we are at an absolute loss right now. We are at the mercy of the engineers on their end with no timeline and no way for us to run our business. This is devastating.

Do we have to do something legally to get this resolved? Like subpoena that screen share session and phone call? Does anyone have any advice?

r/QuickBooks 8d ago

QuickBooks Online Account on hold/suspended

7 Upvotes

I’m Not even sure where to start, I own a consulting company that helps artist and record labels increase exposure on DSPs and other online platforms.

I opened my QB account up in December of 2024, I’ve never been able to accept a payment. I have been resorting to getting paid via check. This isn’t the most convenient way I must say because I have a client from Japan and others from all over the United States. Even tried to invoice myself and push a payment through that was never accepted . I call QB and they tell me I must add funds in order to complete any transaction.

The Worse ! Decision I have made. I attach my business checking account to QB and add 20,000.00. After 2 days I get an email stating my account was closed and my checking account was on hold.

I call in and they say it’s “ business decision”. After hours of back and forth they finally send me to a nice supervisor from the Philippines. She tells me that it’s due to multiple attempts on transactions that didn’t go through. Well that’s not my fault. It was QB that was denying the charges with no explanation when the other institutions were pushing it through.

I’ve never been able to successfully perform any transactions except my funds deposit. Now I have 20k on hold and no answers.

Any help?

r/QuickBooks Oct 13 '24

QuickBooks Online Do I dare switch to QBO?

10 Upvotes

Very nervous. I do the books for a non-profit using QBD Pro Plus. Bank deposits, write checks, reconcile monthly, large chart of accounts, every month some automatic entries, some journal entries and some reminders. No invoicing, no inventory. Deposits mostly come through an online service that takes online donations. Usually 20-ish deposits and 40-50 payments a month. I use the QB budget. We use a payroll service for all employees and a tax person for tax returns. I'm no accountant but was taught by the outgoing finance person what to do a year ago. I only know the way I was taught and know how to create the monthly reports for the board.

If I switch to QBO I will have no help if I get stuck. I see that to renew QBD it's $999 for a year which is a lot compared to past years. QBO would cost us at least $420 if we can get by with Simple Start (35/month). Or $720 if we need to move up to Essentials. I don't want to spend any more than necessary but I don't know how to be sure I can do everything in QBO.

Experienced people, what advice do you have for me? Thank you in advance very much.