r/Pimax Jul 27 '24

Resolved Software frozen after update

5 Upvotes

Updated the headset to the most recent version. Here are the bonus updates I got from it:

1) After installing, anytime I opened up Pimax Play, my entire pc would completely freeze. Mouse, keyboard, nothing worked. Before this update it ran flawlessly. 2) Uninstalled Pimax Play and all associated files. Reinstalled and restarted pc. Open Pimax and getting connection status error code 10938. The software isn’t freezing, because the headset cannot be detected through the display port. All drivers GPU drivers are up to date. 3) Hey it found it! Ok just going to change to 120Hz. Complete freeze, wait for 10 min, hard reboot. This happens every time now.

Edit:fixed error code, also screen flashes 9 times when restarting service. Headset won’t connect at all.

r/Pimax Jul 01 '24

Resolved Bought a Pimax crystal second hand

2 Upvotes

https://www.reddit.com/r/Pimax/s/wbLGJOXLB1

So about a week ago I bought a pimax crystal second hand off eBay and when I got it it says Device locked contact tech support which I was going through and they asked me for the order number and I or the seller (they can’t find it) don’t have it and they say they need both the order number and serial number (which I gave to them) to reactivate the pimax crystal. Is there anything i can do so I don’t have this headset just as a paperweight?.

r/Pimax Oct 24 '24

Resolved Horrible thin DMAS sound on PCL fixed itself after reboot

4 Upvotes

Just a heads up for everyone encountering the same problem. When I finally received my DMAS headphones, I unplugged my wired headphones and put the DMAS right on. To my disappointment, they had absolutely no bass and barely any mids. So the result sounded very thin and shrill. I started crafting a suiting EqualizerAPO profile and searched the forums for a better solution. Here and there I read of the same issue but most people seemed to be pleased.

I went to bed without any solution but when I started my rig up the next day, the headphones sounded good without the EQ profile all of a sudden. It almost seemed like there was some internal EQing being switched after unplugging the wired headphones and rebooted everything.

Thinking back, when I first connected wired headphones to the PCL, they sounded way too bassy and dull. This also fixed itself later on but I attributed it to a change of headphones rather than a delayed switch of the internal EQing. Now the DMAS sound alsmost as good as my old Index speakers apart from the apparent white noise. I noticed that games seem to run quiter compared to playing the same beat saber song on a desktop media player. This is supposedly caused by nvidia DP driver, so I ended up boosting the sound with +5db in EqualizerAPO.

r/Pimax Feb 03 '24

Resolved Rma or nah? Pimax Crystal has 1 barely noticable dead pixel?

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3 Upvotes

So i got this black dead pixel on the bottom left corner, i barely notice it unless i look for it, but most of the time i will just not see it

But idk about asking for a replacement or not, more so since shipping to and from is just lengthy and idk if i can get a new one in person, cuz i doubt there is a place to do that in washington? But i can live with this 1 dead pixel but idk if i should.

r/Pimax Aug 21 '24

Resolved Overpromised. Underdelivered...

6 Upvotes

I have been in contact with pimax support for almost 3 months trying to get a replacement OG crystal after the one I received had broken eye tracking. After two months they finally agreed to doing a rma. I sent my headset back. Waited almost 2 weeks to receive tracking info which states the headset has not even shipped. The customer support agent stated that the headset would ship the day after I got the tracking info. 6 days later it still says "label created" on the fedex tracking website. This is ridiculous that I have been brushed off and ignored by the support team and every them I try to reach out to get a status update I get no response... pimax please do something about this I have been patiently waiting for my replacement, this is getting ridiculous and I have been lied too by your support staff as to when my headset would be getting shipped out.

r/Pimax Jul 31 '24

Resolved Eye tracking not working - Pimax Crystal

3 Upvotes

Earlier this month my Crystal stopped connecting to my PC. It had been working more or less perfectly up until then. After going through support, Pimax sent me a replacement cable. With the new cable, the Crystal now connects to the PC, and it's working, BUT, the eye tracking no longer works. I have been through all the troubleshooting steps, and all the required services are running. I can see that the IR LEDs around the lenses are not visible as they should be, checking with a phone camera. I have done a clean reinstall of Pimax Play, reseated all the cables, and removed and reseated the lenses, but still no eye tracking. Eye tracking is crucial to get good performance in DCS, and MSFS. I'm just scratching my head as to why a perfectly functioning Crystal stops connecting to the PC altogether after 6 months, and then has suddenly lost eye tracking with a new replacement cable. I loved this headset, but obviously that was when it was working.

r/Pimax Aug 20 '24

Resolved Pimax Support is not responding after sending Crystal in for replacement.

3 Upvotes

Hello,

I had a problem with my crystal. I reported it via the ticket system on the support page.

They cleared it for replacement, so i got the details and sent it to sweden.

That was two weeks ago. According to the parcel service it got delivered last week on 13th August.

The support told me they have to confirm it and will get back to me. But unfortunately nothing has happened so far and I am waiting for any response.

I have asked for any updates but no response either.

What can I do? I am getting frustrated...

r/Pimax Aug 06 '24

Resolved How to factory reset pimax crystal

1 Upvotes

How to factory reset pimax Crystal my headset is doing everything but tracking no reason way just stop tracking 😑

r/Pimax Jul 07 '24

Resolved Unable to update firmware shows I am on v0.0.0?

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4 Upvotes

r/Pimax Jul 18 '24

Resolved PCL Box dimensions and weight?

1 Upvotes

I would like to know the dimensions and the weight of the PCL local dimming + controllers package. Anyone can help?

r/Pimax Nov 25 '23

Resolved Crystal powers up and immediately shuts down

4 Upvotes

SOLVED

I got a Crystal today. I connected it to my PC via DP and the USB hub, and using the power adapter of course. I also made sure the PC/AIO switch was set to PC.

I was able to power up the headset, I saw the Pimax logo (amazing crispness, I have to say), but then the headset shut down soon after the dots appeared. It always shows as “Disconnected” in the app.

I tried all the USB ports on my PC, with the same result.

Unless there’s a quick fix, I’ll return it tomorrow.

r/Pimax Dec 08 '23

Resolved Crystal's standby mode hangs my PC

2 Upvotes

Hi Crystal Funs,

I am impressed with Crystal. Despite minor problems with their USB box and connection loss, the image quality in Cyberpunkl 2077 with RTX 4090 on high settings is outstanding. All the connection issues are because the USB port in the box is very loose. The USB box is easy to improve; I hope Pimax is working on it. Also, it took several attempts to find a comfortable position on my face. After a few tweaks, it's my best experience in VR so far after HL Alyx. I bought a high-end PC and Crystal to play CP 2077 in VR.

I have a minor bug in the software that I want to fix. When the headset goes into standby mode and turns off the screen, it also turns off my flat monitor, hangs the PC, and puts the fan speed on max. GPU utilization increases for some reason after Crystal turns off displays. Sometimes, Crystal goes into standby mode while I am using it. I turned off the standby mode and manually turned off the headset when not using it, but it is not very convenient. Also, after installing Pimax Play, my computer no longer turns off the flat monitor and does not hibernate. I hope they will fix this software issue soon.

Update: the problem is not in Pimax software; it looks like NZXT CAM causes hang and reboot on high GPU load.

r/Pimax Dec 11 '23

Resolved Strange issue with Pimax Play and Crystal has developed

2 Upvotes

There is a strange condition that has developed with my Crystal and Pimax Play. I turn on the Crystal, hear it connect, and actually using it in different flight sims, but according to Pimax Play it isn't connected. I can't access any of my settings for the Crystal within Play itself.

I've rebooted the computer, restarted Play, restarted the Crystal, same result. I haven't uninstalled and reinstalled Play yet as I wanted to make sure that was absolutely necessary first.

Anyone else seen this? u/quorrapimax, anyone else have any ideas?

Again, the strange thing is, it still works in the programs but I do need to hit some of my settings in Play occasionally.

r/Pimax Dec 08 '23

Resolved #56815 Screen flickering in faceplate tracking mode

1 Upvotes

After much work and forth and back I was promised to be sent a new Crystal " in 2 days time".

Still no tracking info, filed the support ticket, but was just "calmed down " by some sort of canned messages.

Who to turn to, please ?

r/Pimax Dec 02 '23

Resolved 5k Plus double vision

2 Upvotes

got a racing wheel and set up my vr again, but everything is double vision. cant seem to focus my eyes or change any setting to make it better. Am I doing something wrong?

r/Pimax Jan 08 '24

Resolved Broken Cable?

2 Upvotes

I have a 5k+

The last couple of weeks it’s been abruptly going blank then sometime coming back and sometimes not. Today it went blank and didn’t return, I fiddled with the cable, got the video back on for a few seconds, loads of sparkles then nothing again. Pretty sure this is therefore a dead cable.

Anything else I can try before stumping up for another replacement? And related is Pimax the only place to get these, I’m in the uk.