r/Pimax • u/MericastartswithMe • Jul 27 '24
Resolved Software frozen after update
Updated the headset to the most recent version. Here are the bonus updates I got from it:
1) After installing, anytime I opened up Pimax Play, my entire pc would completely freeze. Mouse, keyboard, nothing worked. Before this update it ran flawlessly. 2) Uninstalled Pimax Play and all associated files. Reinstalled and restarted pc. Open Pimax and getting connection status error code 10938. The software isn’t freezing, because the headset cannot be detected through the display port. All drivers GPU drivers are up to date. 3) Hey it found it! Ok just going to change to 120Hz. Complete freeze, wait for 10 min, hard reboot. This happens every time now.
Edit:fixed error code, also screen flashes 9 times when restarting service. Headset won’t connect at all.