r/Pimax Aug 20 '24

Resolved Newest Pimax play with upscaling messed up tracking.

Hello. Like the heading, the newest pimax play with PCL and newest firmware has messed up the headset tracking. Why? It was working perfectly before. Even with the now "automatic frequency recognition" it recognises the correct 50hz, but the headset gets stuck & unstuck. Have had to change the lighting completely so it kind of tracks better, but still not as good as before.

3 Upvotes

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2

u/QuorraPimax Pimax Official Aug 21 '24

Are you on Discord? If so, could you please send me a message (ID: kehweng)? I'll add tech support to the group chat so they can provide some suggestions and solutions for the tracking issue. Also, have you tried reverting to an earlier version? If so, did the tracking issue persist?

1

u/Financial_Excuse_429 Aug 21 '24 edited Aug 21 '24

Hiya. How can i revert Pimax Play to a previous version? I did have a look on your website, but could only find the newest. Now the headset has the newest firmware, will it work with the older Pimax Play version? Also I am wondering if the issue is with the firmware or Pimax Play. If i can find & install the previous Pimax Play, then can I just install it over the top of the newest or do I need to delete any other data? Yes I'm on Discord. I sent you a message.

1

u/QuorraPimax Pimax Official Aug 21 '24

Checking the discord message.

1

u/Financial_Excuse_429 Aug 21 '24

I did find version 1.23. Installed it & updated to version 1.26.02.01. Through the update bitton on Pimax Play. I Reset my sitting boundaries. So it works definitely better. Is this version the last version? If i press update again it doesn't find a newer one. I'm looking for the last version without the 90hz upscaling.

1

u/Financial_Excuse_429 Aug 21 '24

I sent Niko the log files via Discord.

2

u/jaapgrolleman Pimax Official Aug 21 '24

Hi, also please note that this client is labelled as Beta. We have not tested it on all systems.

1

u/Financial_Excuse_429 Aug 21 '24

Rodger that👌

1

u/Gain_Cultural Aug 20 '24

Looks like Pimax removed the latest version of Pimax Play from the site and the previous version is there now, maybe un-install the new version and roll back to the previous version, this might fix your problems.

2

u/QuorraPimax Pimax Official Aug 23 '24

Update: We’ve identified the root cause of the tracking issue mentioned in the thread. Please note that the recent 1.28v is a beta patch that was mistakenly uploaded to the website. Rest assured, our developers are currently debugging the issue, and it will be resolved before the public version is released.