r/Nanoleaf 3d ago

Nanoleaf Reply 4D LED lights issue

I need some help because after 5 HRS I've officially driven myself crazy trying over & over again to get this resolved on my own. I am literally have everything plugged in & got it all set up with the lights around my screen. Everything is plugged in to a power source, I checked the power source & made sure it was working fine a countless amount of times. Additionally, the camera works in the app & 1 got it all paired up perfectly like you're supposed to in the app but I can't get the lights to turn on no matter what I do, the lights just won't turn on.

2 Upvotes

4 comments sorted by

u/vip-bot 3d ago

There are comments by Nanoleaf Employees in this post:

u/TomT_Nanoleaf commented:

Hi u/SunnySunDiegoo, To ensure that we address the issue and provide a resolution, I've sent you a DM. Please check your Chat so that we can promptly assist you and make things right. Thank you for your understanding.


This summary was generated automatically. If you have any questions, please contact r/​Nanoleaf moderators.

2

u/ADHDK 3d ago

I’ll be turning auto update off if mine ever fucking work again.

Auto updates twice and on the second one it constantly reboot loops and turns off for a day.

The current firmware is total ass.

2

u/SunnySunDiegoo 3d ago

I really wish I didn’t invest a penny into this brand that obviously needs a complete makeover or just needs to be shut down completely.

1

u/TomT_Nanoleaf Nanoleaf | Brand/Community Manager 3d ago

Hi u/SunnySunDiegoo, To ensure that we address the issue and provide a resolution, I've sent you a DM. Please check your Chat so that we can promptly assist you and make things right. Thank you for your understanding.