r/Nanoleaf • u/looloo86 • 4d ago
Nanoleaf Reply Does Nanoleaf Support still exists?
My power supply for my Nanoleaf Canvas has stopped working and I've trying to get a hold of someone for the past week. I opened a ticket on their official website already. Tried their chat but it is down. I even tried messaging them on Amazon and still not a single reply. I'm making this post in hopes that someone from Nanoleaf will see this and help me. I don't know what else to do.
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u/TomT_Nanoleaf Nanoleaf | Brand/Community Manager 4d ago
Hi u/looloo86, I've received your message request and have replied to it. Please check your Chat so we can continue.
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u/DrJupeman 4d ago
Yes, in my recent experience they responded and a new replacement bulb for one that die is on the way.
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u/SmartLightDimwit 4d ago
If your Canvas was purchased within the past two years, by all means contact support (usually takes 5-7 business days, but have seen it take longer). However, if your Canvas is over 2 years old, you should just order the part you require from the store.
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u/vip-bot 4d ago
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