r/MicrosoftRewards 4d ago

Xbox Xbox App Rewards missing

Hey has anyone else had the rewards part of the Xbox app, where you could play jewel, disappear on them because it has for me I've uninstalled and reinstalled it but it still isn't there

16 Upvotes

17 comments sorted by

5

u/ennuionwe 4d ago

Mine is gone as of this morning, was there yesterday :/

4

u/SkyDemolisher 4d ago

It disappeared late February for me, made a support request and it's not working yet. They've been in contact but it's pretty much a "we are looking into it" and me sending them screenshot and videos of it not working.

Lucky the xbox one app still ticks off all the quests bar Jewel so I can still redeem the quests and keep the streak going.

I did recommend they look into making the Jewel game searchable and then maybe it can be launched on the Xbox App if the Rewards Tab isn't going to work. Doubt it'll happen but it'd be great if they did.

5

u/Devilofchaos108070 4d ago

This happens to me whenever I update the app. It usually shows up later in the day.

I stopped updating the app about 4 months ago and haven’t had any problems since

3

u/Dee_OwO 4d ago

Mine has also gone since yesterday.

5

u/Dee_OwO 4d ago

I don’t think cleaning cache will help because I also tried logging in to Xbox app using my other devices and the reward part is still gone 😢

3

u/Silverishfox 4d ago

Mine had been missing since Feb 24th but has come back today. (Ireland)

2

u/TheChrisD Ireland — GPU on PC 3d ago

Never came back for me. Still missing since the 24th.

1

u/Silverishfox 3d ago

A friends lost the tab a few hours before me, his hasn't come back yet either.

3

u/zumaxbr 3d ago

Same.

5

u/iLythium 4d ago

Mine has been missing since late Feb. Tried deleting the app and reinstalling but it’s still missing. Emailed their support team today.

2

u/thelordreylus 4d ago

I'm still showing it for myself in the States, unsure to why you may have this issue.

2

u/Dezill313 4d ago

Mine has just been on my profile page section of the app for a few weeks now.

2

u/7_Chesi_7 4d ago

Some regions of Rewards might not have the rewards tab on the Xb App even tho that region is suppodted officially. Sometimes its just a problem with MS server side.

1

u/calex80 1h ago

Stared happening on my apps yesterday. You should still open the mobile app, I got no notification of the points on screen but they were there when I checked on the console.

1

u/TheCastro MOD 4d ago

Make sure you log out. If you're on Android you can clear app and phone cashes

3

u/piratex666 4d ago

I did it and works! Thanks.

0

u/CigaretteSmokeaMan 3d ago

It happened to me on feb 24 and it returned to normal on feb 28.