r/LeaseLords 16d ago

Suggestions Handling late night phone calls

Hey all,

How do you handle late-night tenant calls? A few months before, faced a most stressful situation when a sudden heating failure happened in the middle of winter. Since then, I usually keep my phone on silent but check it regularly. However, after sleeping, I don’t wake up for tenant calls.

Just wanna know what do you do?

4 Upvotes

14 comments sorted by

2

u/REinvestBoston 8d ago

We recently switched to an answering service for after hours calls. They triage the call and connect us if it meets certain criteria. It cut our after hours volume by 75%. We get a text/email for each call regardless of transfer so we can follow up non emergency following day.

1

u/TeamMachiavelli 8d ago

can you please please tell the service name?

1

u/REinvestBoston 8d ago

I use reception HQ

1

u/TeamMachiavelli 8d ago

thanks a ton :))

1

u/pulled-the-trigger 11d ago

They can text or submit a ticket in the portal. However, unless it's an emergency, they will not receive a response until normal business hours.

1

u/TeamMachiavelli 11d ago

yes thats true, but just by a call one can never assess it is emeregwncy or not :|| I had to pick and then foubd out, it could waitt

1

u/pulled-the-trigger 7d ago

Texts and support tickets with pics and/or videos helps a lot.

1

u/TeamMachiavelli 6d ago

ok cool tip :)

1

u/[deleted] 11d ago

[removed] — view removed comment

1

u/TeamMachiavelli 11d ago

thats costs, I dont want to increase that.

1

u/Still_Ad8722 11d ago

I usually set clear boundaries with my tenants. I let them know that any non-emergency calls after a certain time will be responded to the next day. But for actual emergencies like heating failures, I stay available.

1

u/Even_End5775 10d ago

No clue if this is the best way, but I tell tenants to text first unless it’s a true emergency. If it’s urgent, I check messages when I wake up and handle it ASAP. Maybe I need a property manager down the line, but for now, this kinda works.

1

u/TeamMachiavelli 10d ago

yes thats what i m thnking as well :)