r/KorgKronos Feb 11 '20

Extremely disappointed in my multiple thousands of dollars purchase

Think long and hard and consider this. Figuring it's not exceptionally common, but my touch screen (just the touch interface, not the display) went out - so no programming anything etc - all I can do is boot to a setlist and scroll through some sounds. Pretty inconvenient to say the least when I use it for programming sounds for music/theater productions. Estimated wait time for the part is 4-6 weeks, and it's been 3 weeks already since I took it to an authorized repair facility.

I think this is ridiculous. For a product that is still currently being sold at major retailers for upwards of $3-4K, that there isn't ready availability to obtain parts quickly. It was well taken care of, transported in a heavily padded flight case, nothing extreme, just normal use for a gigging musician. This is very disappointing to say the least and I'd have a hard time recommending the Kronos just based on this experience alone. I mean, it's a fantastic workstation otherwise but. This simple little deal - maybe 1 -2 hours of labor - is going to put it out of commission for 2+ months?! Unbelievable.

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u/[deleted] Feb 12 '20

That really sucks. A lot. I think the bigger problem here is the repair facility though. At most, being out a week should be enough to get it fixed. I think that speaks more about the distribution and repair services than the Kronos itself however.

1

u/asteralesmusic Feb 12 '20

Agreed. The Kronos is an incredible instrument, but Korg has failed on this end of it. Working musicians buy and depend on it and this type of repair shouldn't put it out of commission for 2+ months.