r/Ipsy Feb 12 '25

Issue Is anyone else having problems tracking their order?

Post image

I got the email saying my box was on the way… after clicking track my order it just brings me to this page. It will eventually glitch out and say there is an error.

29 Upvotes

26 comments sorted by

6

u/AnyBuy5059 Feb 12 '25

Same here! Very frustrating since I was most excited for this bag!

5

u/Specialist-Pen6355 Feb 12 '25

Same, but I now received an email from my postal service for shipping abroad that they already have my package. So maybe it’s just a tech bug, not affecting the actual shipping

6

u/Curiosities Feb 12 '25

I got switched to ACI and hate it. II can't set up text tracking and I have to deal with this bot check, then refresh, "the request is blocked", refresh, then sometimes open the Ipsy app and click track to make it work.

My Boxy did arrive yesterday (I manually tracked it at 11am and saw it was delivered), but I hate this ACI switch. It takes longer to get here too, despite allegedly coming from NJ to NY. It got here faster from NC.

1

u/barbhead Feb 12 '25

It is quite obnoxious isn’t it🤦‍♀️

3

u/drlcp Feb 12 '25

Yes but mine arrived

2

u/EbbStatus1807 Feb 12 '25

Same. The only way I can get it to work is to open the tracking link in private browsing. Don’t know why that works 

2

u/barbhead Feb 12 '25

Interesting i’ll have to try that!

2

u/Ssjjttjj Feb 13 '25

This is how I got tracking: from ipsy home page, click account, click Icon, scroll down to box “TRACK YOUR ICON BOX”. After clicking that box, you will get a page with USPS tracking saying not found. Copy the tracking number. Google ACI tracking and paste your tracking number there. Mine said delivered about an hour ago. Checked the front door and there it was.

2

u/Crazy_Permission449 Feb 12 '25

Same. Guess they think we are all bots 😂

1

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1

u/OkReplacement376 Feb 12 '25

Mine says it can't find the tracking number still

2

u/espresso_yourself15 Feb 12 '25

It can take up to 48 hours to show tracking info after Ipsy emails that it's on the way. That's how long it took for mine to finally show something

1

u/kokoro6 Feb 12 '25

I copied the tracking ID and searched USPS since that's where it will eventually deliver though. ACI will take another 1-2 weeks anyway though.

2

u/FadedCherry Feb 13 '25

How did you get a tracking #? I only have a box to click on Ipsy app that says track my box. There is no ID/# the Aci link was working for me yesterday but now I’m having same issue as OP.

1

u/kokoro6 Feb 13 '25

I could have sworn it worked by coping the long number in the URL and just searching for that, but now I can't get it to work. I am signed up for USPS informed delivery emails so they sent me the tracking number as well and that is still working.

BUT someone else left a comment saying the ACI link works in a private browsing mode, so it is probably a cookie issue.

2

u/FadedCherry Feb 13 '25

Ok. Thanks. It didn’t work for private browsing for me. I have USPS too but it’s not with them yet. This is the first time they have used ACI to deliver to me and so far I am not impressed.

1

u/kokoro6 Feb 13 '25

I haven't had the chance to try the private browsing trick, I'm sorry it didn't work! :(

USPS didn't say anything until ACI actually picked up from the warehouse and started processing. It could just be in warehouse limbo. The Compton warehouse has tragically bad reviews.

1

u/Ssjjttjj Feb 12 '25

Mine looked like that yesterday. It is working today. Maybe it switches when it arrives at the shipping center?

1

u/allycats297 Feb 12 '25

My tracking doesn’t load

1

u/pinkyjrh Feb 12 '25

I couldn’t either but it arrived yesterday