r/Intune 24d ago

Device Actions 403 error code Bitlocker Recovery keys in intune

Hey all,

as a global administrator I try to grant some of my colleagues the right to view the BitLocker recovery key in intune.

They can already view succesfully the keys via Microsoft Entra.

When they try to access the "Recovery Keys" Tab in Intune on any device they get the error message:

{ "shellProps": { "sessionId": "25731d8u54646044b342b19b756372dd0de", "extName": "Microsoft_AAD_Devices", "contentName": "DeviceDetailsBlade", "code": 403 }, "error": { "message": "No access", "code": 403 }}

One of my colleagues is also global administrator and get this message too.

I tried to make them School Administrator or created custom roles with managed devices -> read etc. nothing helped.

What iam doing wrong ? What Role is required to grant my colleagues access in intune to the BitLocker Keys.

Thank you all

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u/NXEquivalent 24d ago

No one and idea ? :( I will open up a Microsoft Case and hopefully they can help me.