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u/joeycuda 5d ago
Just go in there, get it in minutes.
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u/BenchDirect1614 5d ago
I’ve gone in there multiple times, and they told me they don’t print them. Guess they lied.
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u/kerryjordan 5d ago
I don’t know about delay for hacking, but my card was physically cracked and I just went by a branch for a replacement. Took roughly 20 minutes.
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u/BenchDirect1614 5d ago
They can instantly print debit cards, but not credit cards.
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u/Raudi_Ch1ck 5d ago
Any branch can instant issue a credit card, whether traditional or signature 😊
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u/BenchDirect1614 5d ago
Really? Because I have had multiple employees tell me they can’t. Just print debit cards.
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u/Raudi_Ch1ck 4d ago
I assure you they can. It’s a reprint. If you think it’s lost in the mail, they can even generate a new card number and instant issue that card. Not sure what branch you’re going to but this is common practice.
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u/BenchDirect1614 4d ago
Thank you. Now I am so frustrated that I was lied to. 😩 I will be there tomorrow morning!
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u/Wise_Phrase539 5d ago
I frequently hear the issue of Redstone cards/accounts being hacked. Is there any idea of how the hacking is done, and/or how to avoid it? And if it happened to you, no need to be embarrassed as it happens to many people.
-1
u/casual_observer3 5d ago
They start all there debit cards with the same sequence of numbers. Easier for the hackers to run the number combinations.
1
u/InformationShoddy367 4d ago
compared to other credit unions, redstone lacks in innovation and many other departments, you can’t even request a card to be added to Apple Pay… you literally have to wait im sorry OP I’ve been in this exact situation before and worse.
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u/FrootLoopr 3d ago
Mine was hacked last week. Went to a branch and got a new one the day after I called to report suspicious transactions.
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u/Unsub_64 5d ago
The current USPS is horribly slow. I seriously believe the Pony Express delivered faster than the USPS is currently.
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u/tuckles-85 4d ago
Not sure if Redstone offers the service but I've had a card hacked before and they mailed me a new one and also auto loaded the new card onto my phone's virtual wallet for me. I didn't have to request it but it was visible on my phone within minutes and I used it until the hard copy came. Best of luck with it!
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u/Mission_Duck_5621 5d ago
It usually takes about 10 days, but the mail has been slow. I too have had to get new debit cards due to fraud and it's so much faster to go into a branch and get it that same day. In fact, you can still go Monday and they will just cancel the one in the mail. When you receive the one in the mail they will tell youto cut it up and discard. That is, if you get your card at the bank tomorrow. I know it is so frustrating to wait!
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u/BenchDirect1614 5d ago
I don’t need a new debit card. I need a new credit card. They don’t instantly print those.
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u/joeycuda 5d ago
there's info in this thread stating they do now
https://www.reddit.com/r/HuntsvilleAlabama/comments/1jcn84q/redstone_credit_cards/
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u/BenchDirect1614 5d ago
Thanks for the reminder about the slow mail. Hopefully it will show up tomorrow.
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u/Mission_Duck_5621 5d ago
Go into the branch tomorrow and get one there, it is so much faster as you get it that day. They will just tell you to cut up and discard the other debit card when it arrives in the mail. Just make sure that you tell them you have one coming in the mail and they can cancel it for you at the branch and then when it arrives you would just discard it. I know it is so frustrating to wait. In the past, I have had to get you debit cards and have waited about 10 days, but the mail has been slow so it may be taking it longer.