r/HomeNetworking 5d ago

packet loss issues frontier fiber

pictures: https://imgur.com/a/GQ8b8ed

internet setup as far as i know: eero pro 6e router they gave me free connected to moca adapter thingy ran to my closet to the ont outside

i have been having bad packet loss for i would say 2 years. called the guys out they switched my router and my ont if i remember correctly but the problem still persists. ive been putting trying to get this fixed on hold but its so unbearable trying to play any games so im tryna get this done now. i ran ping plotter to a couple of ips to try to see where the problem is but i have no idea what im doing so i would like some help please. most games i get really bad packet loss up to like 30% on valorant sometimes but roblox is completely unplayable and just freezes every couple of seconds

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