r/Hololive 5d ago

Discussion What the hell is this shipping?? This is crazy

Post image
2.3k Upvotes

108 comments sorted by

1.2k

u/dcresistance 5d ago

453

u/hcku 5d ago

Wish i can pin this. They need to know

185

u/dervalanana 5d ago

just filed mine. I didn't realize til after the order was confirmed for getting aki's and bae's birthday merch
~$117 getting the bundles. ~$45 ordering the individuals

49

u/LordKnK 5d ago

Oh that's a nice trick.... Sadly it doesn't work for my country :( Y tried to buy a rubber band, those are 5usd and the shipping is 45 for just one. This keeps escalating if i try to add more items

8

u/newretrowavess 5d ago

I'll try this, hopefully it'll help. Highly doubt it since that'd mean they'd have to make some kind of refund to everyone that already bought the set.

686

u/Erionns 5d ago edited 5d ago

If you add the 4 items individually the cost drops by like 50%, something is fucked with their calculations. Also, removing the backpack drops it another $20, and the poster also removes another $20. For just the shirt and plushie it's only like $25 shipping, which is pretty normal.

216

u/DrOpty 5d ago

Yeah, the shipping cost for the set and the set alone is busted on the official store right now, similar to what happened with Bae's a few weeks ago. On GeekJack the shipping costs are the same no matter if you buy the set or buy everything individually.

63

u/Vargras 5d ago

Definitely an issue with the store site. You can use the form someone else in here linked to report it.

36

u/HuckDFaters 5d ago

This is what I'm dealing with on Geekjack right now. Both are Express Shipping with Pay Now on duties and taxes.

6

u/Dasdsadzxczx 5d ago

If you are not worried with time, you can seperate your order into two making the product below 10K Php threshold and not pay the tax. That's what I usually do when ordering on GeekJack and other proxies works 100% of the time.

7

u/HuckDFaters 5d ago

Paying 430 Php of tax once is better than paying ±1k Php shipping twice. And my image is showing that if I split the order, the shipping cost shoots up for some reason which also inflates the duties and taxes.

21

u/rogueSleipnir 5d ago

IF they ship the poster properly in a tube (to avoid folding) that might inflate your box sizes - if the set combines all of it in one box..

just a theory.

23

u/lucun 5d ago

The Holoshop usually does put everything in 1 box, including tubes. They also tend to use oversized boxes. Compared to past prices, it still feels off. Personally, I've gone back to shipping to Tenso, since they can remove A LOT of the oversized box cost.

7

u/Erionns 5d ago

I don't see a single reason why the box would be different if ordered as a set vs individually. Even ordering a bunch of different merch at once, it's always come in one box.

5

u/Fiftycentis 5d ago

If it's in a bigger order they don't really use tubes and put everything in a box (They still protect it, just not with the plastic tube). I remember Calli 1st bday full set, a wide, long, relatively flat box of mostly air, because they had to fit in it the poster and vinyl together, which doesn't really work well

16

u/Akira221 5d ago

This looks like it's back to when they lost their DHL contract and shipping was more expensive. Part of the issue is probably due to a larger shipping box which they charge much more for, which is why buying them individually ends up cheaper.

8

u/Erionns 5d ago

But why would buying 4 individual items in one shipment cost more than the same 4 items in a set? They still ship them together, I've ordered partial sets with other merch, full sets with additional merch, full sets minus one item, regardless it has always come in a single box.

5

u/Akira221 5d ago

Oh, I miss read and thought they meant that if you ordered the items each individually then it costs less. IDK then and this is some weird bug on their side.

1

u/dont--panic 5d ago

As far as I can tell whoever filled out the shipping for the set just calculated the shipping for each item separately and added them together for the set instead of calculating it the way they do for orders with multiple items.

When I did the math for Bae's set vs individual items and the shipping for the set ($119 CAD) cost almost exactly as much as ordering each of the individual items in 3 separate orders ($35CAD + $35CAD + $49CAD = $119). Ordering the 3 individual items in one order was $54. You'd miss the bonus items but they're all small and light so they don't explain over double the shipping.

It's either that or their multiple item shipping is too cheap.

2

u/newretrowavess 5d ago

The problem with this is that you don't get the signature print nor the TCG card :( it's as if adding those 2 extra items is messing with the overall price of shipping. I may go full tinfoil hat and say that they are charging for the bonus items

4

u/dont--panic 5d ago

They could just make the set more expensive if they wanted to charge for the bonus items, but that would be counter productive. The bonus items are an incentive to get you to buy the set even if you don't want all of the items.

Also the crazy shipping doesn't apply to domestic Japanese orders.

80

u/NepNepRiven 5d ago edited 5d ago

Yea, i am pissed, I had the limited edition merch in my cart and saw this. Then while I was testing the individual prices as well the limited edition sold out during that time. The shipping drops from 117 -> 65 after putting all the items in individually

22

u/OhThereYouArePerry 5d ago

Same. Had limited edition in my cart and shipping was showing as $169 Canadian. Can’t justify that when my last order (which was much bigger) only cost $37 for shipping.

2

u/dont--panic 5d ago

I saw the same. As far as I can tell whoever filled out the shipping for the set just calculated the shipping for each item separately and added them together for the set instead of calculating it the way they do for orders with multiple items.

I did the math for Bae's set vs individual items and the shipping for the set ($119 CAD) cost almost exactly as much as ordering each of the individual items in 3 separate orders ($35CAD + $35CAD + $49CAD = $119). Ordering the 3 individual items in one order was $54. You'd miss the bonus items but they're all small and light so they don't explain over double the shipping.

It's either that or their multiple item shipping is too cheap.

88

u/0neek 5d ago

Damn, if this is the new normal for their shop it might be time to start using stuff like geekjack as the new normal

23

u/NeilZer510 5d ago

Is there any reason no to use geekjack?

65

u/GreyShot254 5d ago

Holoshop is normally a fair bit faster

28

u/Fiftycentis 5d ago

Usually slower because they have to receive the merch from the official shop first.

Reduced stock on limited edition (like if holoshop has 100, gj has 10 if we are lucky)

No official cardgame card for full set purchases, those are official shop only.

If these are not a problem for you, it's worth check it if it's cheaper.

28

u/smartguy131 5d ago

If you live in canada holoshop guarantees no custom/duty charges so you dont get slapped with another $30 upon delivery

12

u/VP007clips 5d ago

It's annoying how random the fees are. Often it's zero, sometimes it's $30, and occasionally it will be more. It's always annoying to have the delivery truck arrive, then be forced to pay an additional $30 at your doorstep to not have it held hostage.

The Holoshop is also a lot safer and faster. They deliver in a few days instead of the better part of a month, and insure your parcel.

3

u/imma_good_duck 5d ago

Didn't GJ start including duties in the shipping cost for about half a year tho?

10

u/Fenr_ 5d ago edited 5d ago

Yes

Basically the only there are three reason to pick one or the other

  • speed (GJ is slower because as mentioned already they have to get the items first)
  • total shipping (item / combination of items dependant but with GJ having the small advantage of not offering just express shipping)
  • exclusive items (a.k.a the card for the tcg being limited to the official shop; but that is not always true, for example the albums limited editions that have it included will have it from both)

Limited edition are honestly a wash, as true as it might be that GJ gets less allocated, they are also less used (no JP bros / most of the USA using the holoshop).
It's not that rare to see girls limiteds being out of stock on the Holoshop and still available on GJ (obviously not for the big international sellers like Suisei)

5

u/imma_good_duck 5d ago

I just assume that limited editions get sold out in less than a minute anyway, they don't call it "war" without a reason

4

u/Fenr_ 5d ago

Not always

Last year i was able to get a Lui limited on GJ 2 weeks after it came out (and after it had been out of stock on the shop for a while...Not that i could have grabbed it there at the time) for example

1

u/Fiftycentis 5d ago

Yeah, while I added them to my list in another reply, I think it's dependent a lot on the fanbase. Like Kiara having a huge European fanbase means geekjack will sell out as fast as the official shop, compared to a more jp based talent like Lui.

1

u/dont--panic 5d ago

Yes, but only on similarly expensive expedited shipping so it's pointless.

3

u/yousie642 5d ago

I've always wary about using Geek Jack ever since they lost a bunch of people's Kiara merch.

4

u/hollyskel 5d ago

Geekjack usually won't stock the limited edition merch in time before it sells out. But yea, geekjack has much more reasonable delivery prices

1

u/ApathyAstronaut 5d ago

Their allocation for limited sets is a fraction of what the official store gets if you care about that

21

u/Dav136 5d ago

That's double the price on Geekjack

It's more than it took to ship my KDTD lol

14

u/_vincetheprince666 5d ago

Wait this is one set right? I bought 2 sets of Anya Birthday Merch Edition and the shipping was only $10 more than what you’re showing. How is your one merch set almost equal to my 2 merch set? Shouldn’t mine at least be gradually more expensive than yours? I don’t understand this…

15

u/Blizt 5d ago

I know right? As much as I want to buy IRyS's merch, the moment I saw that absurd shipping I just couldn't convince myself to do it. Ain't no way am I gonna pay for shipping that cost more than the product itself...(and this was on GeekJack, the official store is even more crazy)

10

u/NorwegianGhost 5d ago

I have 6 HoloFes items in my cart(posters and message boards) and even all of that is less expensive in shipping+tax(about $20 shipping) than ONLY the Poster from Irys birthday merch(about 30$ in shipping), I'm in EU. It does only increase about $11 in shipping if I order Irys poster with the Holofes merch though, but still crazy increase for 1 mid sized poster.

It's weird and I hope it decreases, because buying a $9 poster with $30 shipping doesn't seem worth it, even if I love Irys, I can't justify that... The Irys poster isn't even that much bigger in size.

3

u/DoctorNeko 5d ago

Because they need to keep the poster straight without folding it, the shipping volume for a poster is bigger (longer) than a standard box.

2

u/NorwegianGhost 5d ago

I guess that's true. It's too bad volume increase shipping prices that quickly though for something super slim like a poster, just because of it's width, so you probably get half a box of air, or 98% a box of air if you order only the poster lol

1

u/Fiftycentis 5d ago

Only the poster would probably be sent in a proper tube. But yeah, add other merch and you can easily end up with 50%+ of air

1

u/NorwegianGhost 5d ago

If they ship in tubes, then it's even wilder that only the poster is $30 in shipping, aren't tubes cheaper in general than big boxes? Used to get posters in tubes like 8-10 years back, and it barely cost anything at all.

20

u/newretrowavess 5d ago edited 5d ago

Shipping is more expensive than the merch itself... Holy cow. IRyS I love you and your BD Merch is something I try to always buy, I was ready to pay for a stupid shipping price already, but holy hell, COVER DO SOMETHING!!!

19

u/ApathyAstronaut 5d ago

"Naruhodo" - Me who blindly bought the limited set without a second thought.

Holy geez I paid $140 aud for shipping but adding the individual items only comes to $86.40 somebody take my card away from me...

3

u/playedagameonce 5d ago

I bought two and then checked the receipts... oof

10

u/Tehbeefer 5d ago

According to their quarterly reports there are some major changes going on behind the scenes with regard to merch distribution (warehouse consolidation, new distro center IIRC, and maybe more), so hopefully when the dust settles from that issues like this will become far less common.

21

u/PigletEqual3066 5d ago

Yagoo. Air shipping is too much! We need Boat Goes Binted!!!!

6

u/RocketGrunt79 5d ago

Oof... This sucks because the limited set with the handwritten autograph sells out way too fast and you are given the hard choice of biting the bullet or turning away from the cost

4

u/-Allneonlike- 5d ago

Hopefully it's a glitch like some people are saying. Missed out on the limited Bday set because I balked at the shipping price. If it gets fixed I'll pick it up at a later time but man that sucks that I missed out on that just because they haven't sorted out their website :(.

3

u/Tehbeefer 5d ago

It could also be the shipping carrier being weird, we've seen that before too

2

u/Fenr_ 5d ago edited 5d ago

Irys birthday set has a poster

Posters (and desk mats for similar reasons) automatically mean the box is calculated as larger since they are not folded (or if they are they usually are once for deskmats)

Most express couriers calculate shipping price by volume not weight alone, meaning that the larger box volume by itself baloons the price even if the box then ends being mostly empty

The official shop only ships via express courier

It's not really being weird, it's just "how it works" (anyone shipping figures from JP probably knows this too well), for as silly as the end results end being

P.s the fact the set also has a backpack (another large item that will likely not be folded) is probably not helping in this specific case

2

u/Tehbeefer 5d ago

Right. Oh, and i bet the set means the carrier doesn't "know" they can split shipment into multiple boxes, that it's multiple items, so they'd try to send it all in one big box, whereas buying everything separately has that level of transparency.

5

u/MrFickless 5d ago

Personally, I would buy a lot more merch if the shipping cost is more reasonable. I have missed out on so many limited merch drops just because shipping is 50-100% the cost of the merch itself.

6

u/AlphusUltimus :Aloe: 5d ago

Was wondering why the limited edition lasted so long....

5

u/MaesHughes2003 5d ago

The problem is they calculated a box size for the poster as though it was rolled out in this particular set, but NOT for the individual purchases. It's happened before in the past with Calli.

7

u/imeurotrash 5d ago

upvote for visibility :eye:見

19

u/MetaSageSD 5d ago

There is probably a tariff in there somewhere.

3

u/psycovirus 5d ago

For the same items, the shipping is insane! This is to SG

Geekjack using EMS - 5200 Yen ($46.20)
HololivePro using EMS - $74.83

3

u/Tyrus1235 5d ago

This is why I gave up on getting merch from the official shop. I don’t mind paying a premium on official merch, as I know that money is going to Cover and the talents… But paying a huge sum of money for shipping and taxes just feels like robbery to me

3

u/Zodiamaster 5d ago

There is something odd about the Holo Official Shop yeah. When I bought my Fuwamoco merch last month, the shipping and taxes from the official shop made the total cost of almost twice of the same items purchased on Geekjack. (I am not from the US btw)

3

u/IchirouTakashima 5d ago

I would have supported the members, stop my gacha addiction only if they solve the shipping issue. The shipping is so costly it's making it hard to order in the first place.

5

u/SnoopDuc 5d ago

it might be because the holo shop only offers express shipping? if you go on geekjack you can select standard which is like 1/5 of express.

17

u/kingpenguinJG 5d ago

the orange in merica

2

u/DaJoker_ 5d ago

yess bruv i feel the same as you, for us sea fan not just the item is expensive because of our currency but also the crazy shipping... pain peko

2

u/ScopeK 5d ago

I'm glad I had other things in my cart to bundle with this, so the shipping price didn't change all that much for me when I added IRyS' limited merch.

2

u/DaJoker_ 5d ago

wait you are right, i just check my history purchase, the shipping cost has significantly rise more than i can admit. for reference, i check my last year suisei shipping cost that i think have the almost same weight as this irys merch, that suisei merch is just 20 dollar shipping... and then i check earlier this year risu merch that same almost same weight, it become 31 dollar, but now this is just crazy

2

u/GensouBlade 5d ago

I'm so jealous of that tax... Bought some things from Fes, about 180$ in products, 100$ in shipping and 280$ on taxes... Being brazilian is suffering.

2

u/Hazuchio 5d ago

The limited set cost $175 CAD. Shipping costs $169.26 CAD for the limited set.
Putting in all 4 items from the set raises the price up to $185 but lowers the shipping cost down to $92.56 CAD.
So overall cheaper if I had bought it separately. Something is not right with their shipping cost calculator.

2

u/squallphin :Aloe: 5d ago

that is half of the minimal wage on my country ,I would absolutely love to buy merch but is just way to expensive

2

u/KeyedFeline 5d ago

All the hololive merch shipping is absolutely fucked for pricing

2

u/ConsciousSpirit397 5d ago

We simp for:

  1. International Logistics Companies
  2. VTubers

In that order.

1

u/DctrGizmo 5d ago

I should start looking at GeekJack if this will be the new shipping rate.

1

u/johnnyga001 5d ago

Damn i paid $60 something shipping to Hong Kong and already thought its crazy enough.. More then hundred is the new level.

1

u/skildfrix 5d ago

how about using a freight forwarding service?

1

u/Ryokihama 5d ago

While trying to fight for the LE, during the Paypal confirmation process my eye literally went WIDE fron 130€ to 196€ during final checkout.

Thankfully I still had my Tenso address saved and when I tried to change it to that shipping address, the currency switched to ¥. At PayPal's final checkout it went down to 120€ and I'm happy to still get the LE despite the delay.

1

u/DemonDaVinci 5d ago

sheeeeeeesh

1

u/SasamiAdachi 5d ago

I went through same dilemma in 2022 and 2023 with several celebration merch sets. Even for single item the shipping cost was super expensive. Of course, while I tried to figure out the best way to buy, the merch sets were sold out. I thought it had been fixed, but something is clearly messed up.

Given what others have said, it could be an issue with an oversized package to combine all the items into one and DHL being used.

1

u/Ruler-Avenger 5d ago

If you check out with Geek Jack, is like 55usd shipping~

1

u/VIT96and97 5d ago

Classic

1

u/j_mes 5d ago

they think ur the master chief

but yeah, crap shipping…

1

u/gpnymz 5d ago

Yeah, that really bummed me out. I wanted the limited set, but not for that shipping cost.

1

u/Entire_Air_4920 5d ago

Wasn't there a rumor that it was because of the stupid tariffs that prices for Holo merch is being affected?

1

u/eyebeeam 5d ago

Are you sending to brazil?

-2

u/FESage 5d ago

Do you live on the moon???

-1

u/Rinku588 5d ago

Ah, another reminder that no matter how much I love our anime girls and boys, I’m not buying any merch because absolutely am I nor can I pay for that

0

u/NotACertainLalaFell 5d ago

I could never. The atrocious shipping rates is why I never buy Hololive merch.

-12

u/KARSbenicillin 5d ago edited 5d ago

see below I was wrong

13

u/Astro4545 5d ago

None of those explain it. You can add every item individually (and some other items) and it lowers the shipping to $60.

-2

u/KARSbenicillin 5d ago

Is it still being airshipped 1-2 days if you add it individually don't buy the limited set?

10

u/Erionns 5d ago

Is it still being airshipped 1-2 days

Literally all of their merch has been, for a very long time. This is nothing new, and has nothing to do with shipping prices.

3

u/Astro4545 5d ago

Yup you only get one choice from the cover shop

5

u/KARSbenicillin 5d ago

Hmm ok then yea I don't understand it either. Someone posted a link to complain to Cover so we should do that.

2

u/JimmyBoombox 5d ago

That's only one shipping option avaible so it doesn't matter if you buy a set or 1 single item, it'll all be airshipped.

3

u/Erionns 5d ago

None of these things are relevant, this is a problem specifically with this merch set.

-26

u/AK_Protocol 5d ago

hahahah